Great customer-oriented services delivered with grace.
Atmosphere: 5
Food: 5
Service: 5
Triston Robinson
Cookies are freshly baked.
Mehgan Crawford
The girl at the cash register was obviously new, but had a great attitude. I was accidentally being confusing and a line was forming, but she kept calm with a positive attitude. Her coworkers in the back were very helpful as well. Visiting tonight was a very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
Adrianne Calloway
I placed a delivery order with insomnia cookies, Finn was super fast at calling me and helping me pick out some cookies to replace the ones in my order that weren’t available. Everything was delivered super fast, warm, and delicious! Will absolutely be ordering again. Thank you!
Always good products. Sometimes long wait and hard to find parking. But still always good!
Atmosphere: 4
Food: 5
Service: 4
Tommy Bland
So much hair, should have come with a comb. This was my first Insomnia experience, and it will be my last. Ordered 6 cookies and a blondie. The cookies were correct, but I was given a brookie instead of a blondie... strike one. Bit into the first cookie, and it was really tasty. Took another bite, and ended up with a mouthful of a long hair (I have short hair, definitely not mine). Gross, strike two, but it happens occasionally, so I can usually overlook and move on. Took another bite, and again ended up with another mouthful of long hair. This was not on the surface, it was embedded deep into the dough, so obviously from whoever made the dough prior to even cooking. Totally disgusting, and I couldn't bring myself to take another bite. $35+ worth of cookies in the trash. Strike three, you're out, and never again.
Atmosphere: 2
Food: 1
Service: 1
Tammy M
Both ladies working was super nice , cookie was fresh, hot and delicious. I’m the lady that made the video, I never mention I have 2millions followers on goggle. I hope the whole world come see you ladies cause customers service is outstanding.
Excited to try it after visiting the escape room down the street only to find they were closed only to find they were closed well before their posted closing time.
Terry Willcutt
Great
Atmosphere: 5
Food: 5
Service: 5
Briana McCain
This is my worst experience with not only insomnia cookies but any delivery service, I don't know what this person was smoking that they needed to spray so heavily to cover it up but the smell is all over and in my box so my cookies are inedible. But to make matters worse from the start there was a hair on one of my cookies, so I would’ve been without one even if the others weren’t ruined. Anyway I’m making this review to warn anyone who is thinking of trying getting their cookies delivered, please just don’t even risk it. It’s my birthday btw so this is just extra disappointing
This place is a nightmare if you’re a delivery driver. They have one person tending the front counter for people who walk in and an incompetent crew working behind the counter. One lady looks like she ready to retire, walking around confused and sleepy and another who doesn’t know how to read tickets or package orders. The rest of the people in the back are carrying on laughing and playing while the line is out the door with drivers waiting to pick up orders. I waited nearly 1 hour for someone in the back to pack 4 cookies in a little box. They asked me about 8 different times before what order I was there to pick up. My review is not based on the quality of their desserts, it’s based on the customer service they provided. Everyone in the Pick-Up line was frustrated and said they weren’t going to accept orders from this location. They should consider a new crew with competent workers who are properly trained.
Atmosphere: 1
Service: 1
Jennifer Isbell
Did not have item advertised nor did they know when or if they would get it in. False advertising is continuing at the moment of this review. Plus, they don’t even MAKE the cookies, they are frozen batter baked at a location, but this is far from an actual
Its insomniac ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chocolate Chip
Staff were kind, cookies were warm, great
Atmosphere: 4
Food: 5
Service: 5
Great customer-oriented services delivered with grace.
Atmosphere: 5
Food: 5
Service: 5
Cookies are freshly baked.
The girl at the cash register was obviously new, but had a great attitude. I was accidentally being confusing and a line was forming, but she kept calm with a positive attitude. Her coworkers in the back were very helpful as well. Visiting tonight was a very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
I placed a delivery order with insomnia cookies, Finn was super fast at calling me and helping me pick out some cookies to replace the ones in my order that weren’t available. Everything was delivered super fast, warm, and delicious! Will absolutely be ordering again. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macadamia Nut Cookie Cake, Peanut Butter Chunk, Chocolate Chunk, Snickerdoodle Cookies
Always good products. Sometimes long wait and hard to find parking. But still always good!
Atmosphere: 4
Food: 5
Service: 4
So much hair, should have come with a comb. This was my first Insomnia experience, and it will be my last. Ordered 6 cookies and a blondie. The cookies were correct, but I was given a brookie instead of a blondie... strike one. Bit into the first cookie, and it was really tasty. Took another bite, and ended up with a mouthful of a long hair (I have short hair, definitely not mine). Gross, strike two, but it happens occasionally, so I can usually overlook and move on. Took another bite, and again ended up with another mouthful of long hair. This was not on the surface, it was embedded deep into the dough, so obviously from whoever made the dough prior to even cooking. Totally disgusting, and I couldn't bring myself to take another bite. $35+ worth of cookies in the trash. Strike three, you're out, and never again.
Atmosphere: 2
Food: 1
Service: 1
Both ladies working was super nice , cookie was fresh, hot and delicious. I’m the lady that made the video, I never mention I have 2millions followers on goggle. I hope the whole world come see you ladies cause customers service is outstanding.
Atmosphere: 5
Food: 5
Service: 5
Great cookies, but pretty expensive.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cookie Sandwich
Restaurantji Recommends
Excited to try it after visiting the escape room down the street only to find they were closed only to find they were closed well before their posted closing time.
Great
Atmosphere: 5
Food: 5
Service: 5
This is my worst experience with not only insomnia cookies but any delivery service, I don't know what this person was smoking that they needed to spray so heavily to cover it up but the smell is all over and in my box so my cookies are inedible. But to make matters worse from the start there was a hair on one of my cookies, so I would’ve been without one even if the others weren’t ruined. Anyway I’m making this review to warn anyone who is thinking of trying getting their cookies delivered, please just don’t even risk it. It’s my birthday btw so this is just extra disappointing
Food: 1
Service: 1
Recommended dishes: Peanut Butter Chunk, Snickerdoodle Cookies, Vegan
This place is a nightmare if you’re a delivery driver. They have one person tending the front counter for people who walk in and an incompetent crew working behind the counter. One lady looks like she ready to retire, walking around confused and sleepy and another who doesn’t know how to read tickets or package orders. The rest of the people in the back are carrying on laughing and playing while the line is out the door with drivers waiting to pick up orders. I waited nearly 1 hour for someone in the back to pack 4 cookies in a little box. They asked me about 8 different times before what order I was there to pick up. My review is not based on the quality of their desserts, it’s based on the customer service they provided. Everyone in the Pick-Up line was frustrated and said they weren’t going to accept orders from this location. They should consider a new crew with competent workers who are properly trained.
Atmosphere: 1
Service: 1
Did not have item advertised nor did they know when or if they would get it in. False advertising is continuing at the moment of this review. Plus, they don’t even MAKE the cookies, they are frozen batter baked at a location, but this is far from an actual
Service: 1