368 Cox Creek Pkwy, Florence
There was one car ahead of us at the drive-thru waiting to place their order, we waited for 15 minutes. The person taking the orders finally got the car in front of us and when it was our turn they asked us to wait again. Meanwhile, the line of cars waiting behind us is wrapping around the building. We decided to leave before they ever offered to take our order. If the service is going to be this slow then you should probably just close the drive-thru.
First they made us wait about 5 minutes at the drive thru just to order. I order the $6 hot honey bbq boneless wings with fries. Then when I get home the fries are cold, the boneless wings are buffalo and they're even cold. I thought that maybe be we had to wait 5 minutes just to order that maybe the food would be HOT! I am so sick of the employees being lazy and can't even get orders right when it dead at 10:30 pm. There is no excuse. I will call corporate because this isn't the first and I'm sure it won't be the last time. RIDICULOUS!!
Never had an experience like this at an Arby's. So disappointed-someone should remove the happy customer bell. LOLDrive-Thru•Had to wait 20 minutes for the vehicle in front of us• Had to wait 15 MORE minutes after drive-thru ••put us on hold•• to place our order• Took so long, had to use the facilities inside (while driver stayed in drive thru line):•▪︎ bathroom looked as if it hadn't been cleaned the entire shift•▪︎ no customers inside, so absolutely no reason for a 15 - 20 minute wait between taking orders
they don’t use gloves while preparing people’s food and it is absolutely disgusting! one of them was a manager and the other was an employee. definitely not eating here
Everytime I go, fries are fresh and hot, soda Is always mixed right, sandwiches are hot, what else could you ask for 10/10 everytime we go.
Arby's is Arby's and although people who have ate at Arby's before know what they're getting this particular location deserves credit for having fresh buns, fast service, and hot food. Often times today you don't get that from restaurants as their buns are stale or the food is lukewarm but not at this Arby's. They do a great job.
Wanted to dine in, but had to go through the drive through. Good food and service as always!
This store didn't have the new rib sandwich special. The customer service was excellent. I was served by a new employee and she was great!
I love Arbys, but have had bad experiences with this one over the last couple of months (maybe 4-5 visits?). Roast beef has come out slimy and I haven’t been able to finish my sandwich. Sadly the fries have been cold/stale, and chicken has been over cooked (very dry), so really no saving grace (which is a shame, cause it is so convenient!)… Hopefully this changes, but be careful till then! There’s one a few miles away that I go to if I’m in an Arbys mood, that may be more consistent for the time being…
Legit Arby's is the best place to go when Zaxby's is to much of a Pansy to open there dining room Arby's never fails and good sandwiches either I'm a double roast beef kinda guy but there's a big selection
Got our order quickly and it was a very good double beef sandwich meal. Service at counter was good and pleasant young lady. Husband got favorite sandwhich and was happy with it.
OMG!!! GREAT!! The club wraps are to die for!!! Tammy Corble is the BEST mgr. EVER!!!!!!
Went through the drive through to place our order and the lady taking our order was extremely rude and was impatient with us while we were ordering and called my fiancé a jerk because he took a little bit longer to order than she wanted us to I suppose. This was the first bad experience I’ve ever had at this Arby’s they are usually great.
What i like about Arby's is there chocolate milkshake they run a coupon every do often and you get that shake for a dollar now throw in some curly fries and it's off the chain love Arby's food and shake
368 Cox Creek Pkwy, Florence, AL 35630