I am in all transparency pissed to even have to be writing this review. I feel it is quite necessary to voice my concerns and complaints when it comes to the blatant disrespect, lack of hospitality and overall laziness of Employee Aiyanna Brown. When I think of Moe's I think of exceptional customer service and over the top hospitality. That is not what I received at all when I came in on yesterday April 3, 2024. Upon entering the restaurant, I was not greeted at all instead I got rude stares. After standing in line for quite some time the only thing she said was what can I get started for you in a rude tone. I then proceeded to follow up with my order which was as follows: 3 taco kits. 2 with beef and the last with white meat chicken. Before I finished stating what I wanted to order Aiyanna not only cut me off, but she over spoke to me while I was talking by saying "we don't take taco kit orders in person, there is a sign in the window that states that. We need time to make the order". Let me add that there were only 3 other customers in the restaurant at that time. I proceeded to tell her that I tried calling the store phone to place the order but no answer. I even called the exact number back and spoke with someone in catering who referred me back to the store. At this point I was very upset because not only was she rude, but she showed no empathy to a paying customer who was paying over 100.00 dollars for a very important event. I then stepped outside to contact the manager Darius who waisted no time to come to the store to address the situation. He let me know that I am able to make a large order in store. I then walked back into the store politely and advised a guy named Josh that I had spoken to the manager who said it was ok for me to place the order Josh was very polite and understanding of my frustration. He then proceeded to tell Aiyanna that the manager Darius said it was ok for me to make the order. She loudly responded in an unpleasant tone " well if he wants her to make the order he gonna have to come make it himself." Really is that how you talk to a paying customer. I ignored her statement because at this point, she was trying to make a scene and me personally, I don't need to be loud to get a point across. I walked down to the end of the register where there was another lady who name I did not get but I am certain you know your employees, so this is how she appeared: she had dreads and was heavy set, had a dark complexion and a manly demeanor. I asked her to ring me up so they can go ahead and prepare my order, before she had the chance to answer or respond to me Aiyanna rushed to the end of the register and told me that she was the shift lead and did not know how to ring up any taco kits. It was given she did not want to ring it up not she didn't know how. Once THE REAL MANAGER not the pretend "shift manager" arrived he immediately took my order and had his employees began to make my large order which by that time I was late for a very important event. I verified with the manager that she said she did not know how to ring up a taco kit which was confirmed that she blatantly lied to a paying customers face. Aiyanna either needs to get fired or she needs to be re-trained because she lacks customer service, accountability and overall empathy. You NEVER turn away a paying customer. I want to thank Josh for showing empathy and being kind when he saw my frustration and Darius for his resolution in a timely manner. Maybe Josh should be the manager because he treats customers way kinder then the "pretend shift manager Aiyanna"
Atmosphere: 1
Food: 5
Service: 1
Pepper Jack
First time comming to Moe's and let's just say I will defianlty come back ! These guys deserve more then five stars ! We came in was greeted well , wynn and king were awsome ! They even went through the trouble of asking of there are any tree nut allergiens in any of the food for me and seemed really glad I asked ! I usually go to restraunts and they act smug about me asking but these guys where on top of it ! And the food was great ! Thank you guys for the good service !
Atmosphere: 5
Food: 5
Service: 5
Baylee Reeves
This was hands down the BEST Moes I have been to! The customer service there was exceptional and they were all so kind and welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Jacqueline B.
CUSTOMER SERVICE AT THIS LOCATION ( 2312 McFarland Blvd E, Tuscaloosa, AL 35404)IS AT AN ALL TIME LOW!!! WENT THERE TODAY AROUND 1 PM MY FIRST TIME ORDERING IN STORE, THE YOUNG LADY TAKING MY ORDER WAS EXTREMELY RUDE & VERY UNPLEASANT!! WILL NOT VISIT HERE AGAIN!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Tortilla Chips, Bowl
Alexzia Winn
My experience during family time was outstanding. We received the best customer service. Thank you Manager at store #512 and his PM shift team. I recommend others to check out their restaurant. Everyone desires a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Homewrecker, Bowl
Eileen Hubbard
Absolutely delicious....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Cookie, Burrito and Salsa, Famous Queso, Quesadilla, Burrito Bowl, Adobo Chicken, Fajita Kit, Tortilla Chips, Chips & Dip Trio
Paul Liolios
My wife tends to be 'selective' when she gets take out. The staff here accommodated me to ensure the nachos would be perfect, not soggy when assembled at home. We even discussed various flavors of ice cream. Thanks so much for your
I went there after I got off work tired didn't feel like cooking. It was so good nice and clean friendly staff.manager that was on duty great customer service and I appreciate that very much I will be going back.
Atmosphere: 5
Food: 5
Service: 5
Victoria Christensen
Oh my gosh! I hardly ever leave reviews but they were so nice!! The workers were amazing! And the food is delish!
Atmosphere: 5
Food: 5
Service: 5
Teeyaka Ashe
I want to give a shout out to Jeremy (with the long hair)!!! Thank you for doing a marvelous job at preparing my order. You made my experience very nice and and I will return. Your customer service was impeccable! ❤
Moe Meat and Moe Cheese and Home Wrecker were excellent, some of the staff was friendly but the food was excellent ?
Atmosphere: 4
Food: 5
Service: 4
Spencer Bernard
The food is decent but quite expensive for fast casual dining.
Atmosphere: 3
Food: 3
Service: 4
Shanel Nicole
I keep ordering from here and everytime there is always an item missing. I've ordered two days in a row and my drink was missing both times.
Food: 3
Service: 3
Makayla Wright
I decided to come to Moes off campus today just to see if the food was same as on campus sadly it was not. The service was terrible the girl preparing my food gave me half a scoop of chicken and when I asked for a full scoop she charged me an extra 4$ and when I was telling her what else I wanted on my bowl she would say okay proceed to make other orders. The experience was terrible but best believe I would not come now I see why people go to chipotle. I didn’t drive from my hometown for someone to overcharge me and give me little to no food. If I could leave 0 stars for service and atmosphere I would.Parking: Okay
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl
Yasmin Madison
Fair warning provided for free: This store has a NEW policy where employees are only allowed to give customers ONE scoop of chips. As a customer of Moes for over 15 years, it is very disappointing to be able to count the amount of chips I received on two hands. The pictures attached depict TWO scoops of chips which is less than 1/3 of the bag fyi.Moes is literally known for giving a bag FULL of chips with meals purchased. I didn’t pay $20+ for half a meal. Going to an actual Mexican restaurant will probably give you more bang for your buck because you gets bowls of chips for free :). Also, only having ONE person serve food AND ring up customers leaves employees up for berating by customers. It’s definitely NOT the minimum wage worker’s fault….This store seems to care more about $$ than fair treatment of customers AND employees. Most likely will not be coming back any time soon. And others are probably the same because several customers left from the LONG wait. I hope this store does better in the future.
I am in all transparency pissed to even have to be writing this review. I feel it is quite necessary to voice my concerns and complaints when it comes to the blatant disrespect, lack of hospitality and overall laziness of Employee Aiyanna Brown. When I think of Moe's I think of exceptional customer service and over the top hospitality. That is not what I received at all when I came in on yesterday April 3, 2024. Upon entering the restaurant, I was not greeted at all instead I got rude stares. After standing in line for quite some time the only thing she said was what can I get started for you in a rude tone. I then proceeded to follow up with my order which was as follows: 3 taco kits. 2 with beef and the last with white meat chicken. Before I finished stating what I wanted to order Aiyanna not only cut me off, but she over spoke to me while I was talking by saying "we don't take taco kit orders in person, there is a sign in the window that states that. We need time to make the order". Let me add that there were only 3 other customers in the restaurant at that time. I proceeded to tell her that I tried calling the store phone to place the order but no answer. I even called the exact number back and spoke with someone in catering who referred me back to the store. At this point I was very upset because not only was she rude, but she showed no empathy to a paying customer who was paying over 100.00 dollars for a very important event. I then stepped outside to contact the manager Darius who waisted no time to come to the store to address the situation. He let me know that I am able to make a large order in store. I then walked back into the store politely and advised a guy named Josh that I had spoken to the manager who said it was ok for me to place the order Josh was very polite and understanding of my frustration. He then proceeded to tell Aiyanna that the manager Darius said it was ok for me to make the order. She loudly responded in an unpleasant tone " well if he wants her to make the order he gonna have to come make it himself." Really is that how you talk to a paying customer. I ignored her statement because at this point, she was trying to make a scene and me personally, I don't need to be loud to get a point across. I walked down to the end of the register where there was another lady who name I did not get but I am certain you know your employees, so this is how she appeared: she had dreads and was heavy set, had a dark complexion and a manly demeanor. I asked her to ring me up so they can go ahead and prepare my order, before she had the chance to answer or respond to me Aiyanna rushed to the end of the register and told me that she was the shift lead and did not know how to ring up any taco kits. It was given she did not want to ring it up not she didn't know how. Once THE REAL MANAGER not the pretend "shift manager" arrived he immediately took my order and had his employees began to make my large order which by that time I was late for a very important event. I verified with the manager that she said she did not know how to ring up a taco kit which was confirmed that she blatantly lied to a paying customers face. Aiyanna either needs to get fired or she needs to be re-trained because she lacks customer service, accountability and overall empathy. You NEVER turn away a paying customer. I want to thank Josh for showing empathy and being kind when he saw my frustration and Darius for his resolution in a timely manner. Maybe Josh should be the manager because he treats customers way kinder then the "pretend shift manager Aiyanna"
Atmosphere: 1
Food: 5
Service: 1
First time comming to Moe's and let's just say I will defianlty come back ! These guys deserve more then five stars ! We came in was greeted well , wynn and king were awsome ! They even went through the trouble of asking of there are any tree nut allergiens in any of the food for me and seemed really glad I asked ! I usually go to restraunts and they act smug about me asking but these guys where on top of it ! And the food was great ! Thank you guys for the good service !
Atmosphere: 5
Food: 5
Service: 5
This was hands down the BEST Moes I have been to! The customer service there was exceptional and they were all so kind and welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
CUSTOMER SERVICE AT THIS LOCATION ( 2312 McFarland Blvd E, Tuscaloosa, AL 35404)IS AT AN ALL TIME LOW!!! WENT THERE TODAY AROUND 1 PM MY FIRST TIME ORDERING IN STORE, THE YOUNG LADY TAKING MY ORDER WAS EXTREMELY RUDE & VERY UNPLEASANT!! WILL NOT VISIT HERE AGAIN!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Tortilla Chips, Bowl
My experience during family time was outstanding. We received the best customer service. Thank you Manager at store #512 and his PM shift team. I recommend others to check out their restaurant. Everyone desires a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Homewrecker, Bowl
Absolutely delicious....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dr Pepper, Cookie, Burrito and Salsa, Famous Queso, Quesadilla, Burrito Bowl, Adobo Chicken, Fajita Kit, Tortilla Chips, Chips & Dip Trio
My wife tends to be 'selective' when she gets take out. The staff here accommodated me to ensure the nachos would be perfect, not soggy when assembled at home. We even discussed various flavors of ice cream. Thanks so much for your
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Burrito Bowl, Tortilla Chips
I went there after I got off work tired didn't feel like cooking. It was so good nice and clean friendly staff.manager that was on duty great customer service and I appreciate that very much I will be going back.
Atmosphere: 5
Food: 5
Service: 5
Oh my gosh! I hardly ever leave reviews but they were so nice!! The workers were amazing! And the food is delish!
Atmosphere: 5
Food: 5
Service: 5
I want to give a shout out to Jeremy (with the long hair)!!! Thank you for doing a marvelous job at preparing my order. You made my experience very nice and and I will return. Your customer service was impeccable! ❤
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Moe Meat and Moe Cheese and Home Wrecker were excellent, some of the staff was friendly but the food was excellent ?
Atmosphere: 4
Food: 5
Service: 4
The food is decent but quite expensive for fast casual dining.
Atmosphere: 3
Food: 3
Service: 4
I keep ordering from here and everytime there is always an item missing. I've ordered two days in a row and my drink was missing both times.
Food: 3
Service: 3
I decided to come to Moes off campus today just to see if the food was same as on campus sadly it was not. The service was terrible the girl preparing my food gave me half a scoop of chicken and when I asked for a full scoop she charged me an extra 4$ and when I was telling her what else I wanted on my bowl she would say okay proceed to make other orders. The experience was terrible but best believe I would not come now I see why people go to chipotle. I didn’t drive from my hometown for someone to overcharge me and give me little to no food. If I could leave 0 stars for service and atmosphere I would.Parking: Okay
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl
Fair warning provided for free: This store has a NEW policy where employees are only allowed to give customers ONE scoop of chips. As a customer of Moes for over 15 years, it is very disappointing to be able to count the amount of chips I received on two hands. The pictures attached depict TWO scoops of chips which is less than 1/3 of the bag fyi.Moes is literally known for giving a bag FULL of chips with meals purchased. I didn’t pay $20+ for half a meal. Going to an actual Mexican restaurant will probably give you more bang for your buck because you gets bowls of chips for free :). Also, only having ONE person serve food AND ring up customers leaves employees up for berating by customers. It’s definitely NOT the minimum wage worker’s fault….This store seems to care more about $$ than fair treatment of customers AND employees. Most likely will not be coming back any time soon. And others are probably the same because several customers left from the LONG wait. I hope this store does better in the future.
Atmosphere: 2
Food: 4
Service: 4