Not disrespect but this place employees are 60+ and barely can move their hands been waiting for a pick up over 15 min while the order is ready no one even asked why I’m here. Please check your video to see if there’s any sign says delivery drivers disregard the pick up sign and approach cashiers. I was standing by your pick up spot sign I’m sure it’s on video, what if someone is unfamiliar or new to the place or can’t speak English you still wait for them to come to you or u just ask, what is customer service then ?
Atmosphere: 1
Food: 1
Service: 1
Rosa Villa
Very very
Atmosphere: 5
Food: 5
Service: 5
Chris Simeroth
Food is
Atmosphere: 4
Food: 5
Service: 4
Tammy Francis
You wanna a good sub..nice and hearty..I recommend Firehouse Subs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Steak
Paul Heidmann
We come here occasionally. The subs and soup are excellent and the service is great!
Gabriel Ortega
Always the best service at this location. The food is always prepared quickly and accurately.
Atmosphere: 5
Food: 5
Service: 5
Pamela S.
We love FIREHOUSE subs on Northern. The staff is always friendly and pleasant to interact with. The owner Avril is great, she cares about the employees and customers and goes out of her way to make sure customers are happy with their meal. A huge shout out to Michael who made our sub--it was delicious and he was such a pleasant young man to talk to. I apologize for not getting the other workers names, they were all great, the ladies at the front are a hoot and keep us laughing the whole time we are there. Enjoy this clean and pleasant location.
Atmosphere: 5
Food: 5
Service: 5
Mickey Burke
Ordered a Hook & Ladder with no onion & no mayo. Got home, opened the box and it was smothered with mayo. Almost seemed someone did it intentionally there was so much of it. Who puts mayo on a sub anyway!!
Atmosphere: 3
Food: 1
Service: 1
Allexus M.
To be honest. I rarely ever make reviews cause i know how much they effect the ratings as a business owner myself. Now the girl at the register was so sweet. I did change the size of my sub while she was taking my order after she said well the subs are this size so are you ok with that and i said mm no make it a medium which she changed it. It wasnt until i paid and got the receipt that i noticed the receipt said small and i told her and she was like oops im sorry and she relayed it to the team. I asked if i should pay the difference cause i felt bad she made the mistake.. she was like no it ok let me let them know . So i proceed and get my drink and turn to notice theres a line and the girl i guess is stressing out because the manager told her. It is big price difference from the small to medium and basically the line was forming because the manager was telling the girl to ring me up for the difference and the girl didnt know how to do that and the manager was unwilling to help her she got someone else to help her. The girl made me come back in front of the line of people for a $3 difference. It was laughable. I shouldnt have been surprised to be honest because the manager was sort of demeaning to the other employees as well. I literally told the girl at the register im sorry.. i feel bad youre having to be stressed out over $3 with this whole line formed behind me and the girl just smiled. Im sure the manager seems to know her line work well but i dont think shes great at managing a team well or her professionlism in speaking to employees.
Attention all people do not go to this restaurant they're very unprofessional. They messed up two subs of mine, and refused to remake them or give me a refund do not go to this place.!!!!
Ronald Brumback
Eat here all the time. I've yet to get a bad grinder.Employees are nice and fast.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Club on a Sub
Az_ Chic
1st time here and won't be back for take out. Half hour later waiting on 2 sandwiches and bowl of soup. With only two people ahead of me. The girl taking order though was super friendly.
Atmosphere: 3
Food: 4
Service: 3
Mike & Kendra Wings
Update: the owner got in touch with me regarding my issues. She was contacted by customer service originally but was given incorrect information. After we were able to speak, she was able to locate the transaction and I promptly received a refund for the extra order. She was very friendly and sincere about correcting the problem. Overall the staff at the store has been very pleasant and the food was good. The only major issue is how terrible the online customer service is, although the individual stores can’t do anything about that. I highly recommend stopping in to this Firehouse if you are ever in the area!I placed an online order on August 2, and the system defaulted the order to the next day. I went inside and placed my order again, paying in person. I immediately contacted Firehouse online as well as talked to an employee at the store on August 3. The online customer service told me there is nothing they could do but they would forward the issue to the store. It is now September 24 and I have not received a refund nor can I get any help with the matter. My meal that night cost me $120 for four subs for my family. Sixty dollars is a lot of money to be out right now. It is unfortunate that Firehouse seems to be okay with defrauding their customers.
Good subs, better then
Atmosphere: 5
Food: 5
Service: 5
Not disrespect but this place employees are 60+ and barely can move their hands been waiting for a pick up over 15 min while the order is ready no one even asked why I’m here. Please check your video to see if there’s any sign says delivery drivers disregard the pick up sign and approach cashiers. I was standing by your pick up spot sign I’m sure it’s on video, what if someone is unfamiliar or new to the place or can’t speak English you still wait for them to come to you or u just ask, what is customer service then ?
Atmosphere: 1
Food: 1
Service: 1
Very very
Atmosphere: 5
Food: 5
Service: 5
Food is
Atmosphere: 4
Food: 5
Service: 4
You wanna a good sub..nice and hearty..I recommend Firehouse Subs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Steak
We come here occasionally. The subs and soup are excellent and the service is great!
Always the best service at this location. The food is always prepared quickly and accurately.
Atmosphere: 5
Food: 5
Service: 5
We love FIREHOUSE subs on Northern. The staff is always friendly and pleasant to interact with. The owner Avril is great, she cares about the employees and customers and goes out of her way to make sure customers are happy with their meal. A huge shout out to Michael who made our sub--it was delicious and he was such a pleasant young man to talk to. I apologize for not getting the other workers names, they were all great, the ladies at the front are a hoot and keep us laughing the whole time we are there. Enjoy this clean and pleasant location.
Atmosphere: 5
Food: 5
Service: 5
Ordered a Hook & Ladder with no onion & no mayo. Got home, opened the box and it was smothered with mayo. Almost seemed someone did it intentionally there was so much of it. Who puts mayo on a sub anyway!!
Atmosphere: 3
Food: 1
Service: 1
To be honest. I rarely ever make reviews cause i know how much they effect the ratings as a business owner myself. Now the girl at the register was so sweet. I did change the size of my sub while she was taking my order after she said well the subs are this size so are you ok with that and i said mm no make it a medium which she changed it. It wasnt until i paid and got the receipt that i noticed the receipt said small and i told her and she was like oops im sorry and she relayed it to the team. I asked if i should pay the difference cause i felt bad she made the mistake.. she was like no it ok let me let them know . So i proceed and get my drink and turn to notice theres a line and the girl i guess is stressing out because the manager told her. It is big price difference from the small to medium and basically the line was forming because the manager was telling the girl to ring me up for the difference and the girl didnt know how to do that and the manager was unwilling to help her she got someone else to help her. The girl made me come back in front of the line of people for a $3 difference. It was laughable. I shouldnt have been surprised to be honest because the manager was sort of demeaning to the other employees as well. I literally told the girl at the register im sorry.. i feel bad youre having to be stressed out over $3 with this whole line formed behind me and the girl just smiled. Im sure the manager seems to know her line work well but i dont think shes great at managing a team well or her professionlism in speaking to employees.
Restaurantji Recommends
Yummy! Always,
Atmosphere: 4
Food: 4
Service: 4
Attention all people do not go to this restaurant they're very unprofessional. They messed up two subs of mine, and refused to remake them or give me a refund do not go to this place.!!!!
Eat here all the time. I've yet to get a bad grinder.Employees are nice and fast.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Club on a Sub
1st time here and won't be back for take out. Half hour later waiting on 2 sandwiches and bowl of soup. With only two people ahead of me. The girl taking order though was super friendly.
Atmosphere: 3
Food: 4
Service: 3
Update: the owner got in touch with me regarding my issues. She was contacted by customer service originally but was given incorrect information. After we were able to speak, she was able to locate the transaction and I promptly received a refund for the extra order. She was very friendly and sincere about correcting the problem. Overall the staff at the store has been very pleasant and the food was good. The only major issue is how terrible the online customer service is, although the individual stores can’t do anything about that. I highly recommend stopping in to this Firehouse if you are ever in the area!I placed an online order on August 2, and the system defaulted the order to the next day. I went inside and placed my order again, paying in person. I immediately contacted Firehouse online as well as talked to an employee at the store on August 3. The online customer service told me there is nothing they could do but they would forward the issue to the store. It is now September 24 and I have not received a refund nor can I get any help with the matter. My meal that night cost me $120 for four subs for my family. Sixty dollars is a lot of money to be out right now. It is unfortunate that Firehouse seems to be okay with defrauding their customers.
Atmosphere: 5
Food: 5
Service: 5