Our dishwasher had been leaking for an unknown amount of time causing pretty significant mold issues behind our cabinets where we couldn't see. I reached out to BWS from my insurance company's recommendation. They did a fantastic job, had excellent communication through the process, completed everything in a very timely manner, and now our kitchen looks better than before the leak! Every one of the contractors was professional, helpful, and very kind. While I hope I never have to deal with something like this again, if I do, I'll absolutely be using BWS again.
Scott R.
We needed our bathroom rebuilt from a leak that started in September. We started working with Better Way in October. It took several months to get anything started, partially because our insurance company was being unresponsive. While this isn't Better Way's fault, they didn't update us on any of the delays, so it took months for us to even start the rebuild process. I asked multiple times to get the rebuild scheduled and they refused. When we finally got scheduled for a contractor to start work, they no-showed on us three different times. Some of these appointments were sprung on us the night before, causing us to cancel plans to fit them in. Completely clueless. We took our deposit and will have to start again elsewhere. Thanks for delaying our bathroom rebuild by several months.
Katherine S.
I wish I had known about this company before because they are fabulous. They are prompt, reliable, nice, friendly, do excellent work and provide excellent customer service. After yet another roof leak and mold (same thing as last year, but poorly repaired), our insurance company referred us to Better Way Services. This was in August, after the rains when it was impossible to get anyone to do repairs. Better Way Services went out of their way to help. I highly recommend them.
Marsha Lynn Burton
It Is NOT A Liquor Store.It Is Storage for Bws Construction.Warehouse is what the wall outside the Door on The BUILDING Says.I waisted my Time, Energy & Money going there for Nothing.They also do not have a phone number to call.
Darren B.
We had a leak under our kitchen sink that damaged several cabinets. Better Way Services (BWS) is one of the preferred companies our insurance company suggested, and we are not disappointed that we chose them. The water mitigation process was good and pretty quick. We decided to change up the kitchen layout for the rebuilding process, and BWS came through better than expected! The quality of materials and installation was fantastic. The only negative in the whole ordeal was a miscommunication on a delay in the schedule, but it was easily corrected. We hope to not have another claim, but if we do, BWS will be our first choice.
Kim R.
do not work for this company they have a hostile working environment they are nice innthe beginning then watch out
Christopher H.
great company to work with. the PM mike was very helpful made my experience with this company very rewarding
Nancy P.
This company is amazing. I have used them twice with terrific results. First time, part of my home was flooded from a broken pipe. Second time, last week, we suffered through a devastating home invasion when 2 doors were kicked in. Todd took my call at 7:00 am and immediately went to the home and secured it by screwing the doors shut. Don was assigned to do our work which included installing 2 new doors, trim work, and paint. I can't say enough great things about this company. Not only do they complete the work in a timely and professional manner, they are great at holding your hand during a difficult and stressful situation. Thanks guys! You are all amazing and I won't hesitate to call you in the future.
Walt M.
There was a leak from my roof into my living room near the chimney. We called to have Better Way come out to do an estimate. Kent and Nacho came out on time when they said they would. After checking the roof, they left. My wife took the trash out and noticed our hinged downspout was flattened on the end outside the side of our house. This is where Kent and Nacho were parked during the estimate visit and where they put their ladder to get on the roof. She texted the photo and I contacted Amanda at Better Way and explained the situation. I asked if they would fix this 10' foot downspout. She explained Kent was a nice person and would fix it if he did it. She requested a photo and I sent it via text to her. Later, she contacted Kent and texted to me that he noticed it when he arrived and sent her a picture of the damage which he confidently denied doing it. I have photos of the hinged downspout, their tire tracks, and their business card. Amanda notified me to contact Kent for further questions. I spoke with Kent on the phone and asked what he noticed and why he took a picture. He explained he thought it was strange how it looked and thought to take a picture to discuss it with others later. When asked why he thought it was strange, he thought we were watering the prickly pear cactus next to it. I told him that was not the purpose as it helps keep water out from the house and away from the foundation. I have one in the back of my house for the same reason. Not sure why we would water the prickly pear, and if so, push the water so far away from it, outside the planter. I asked why he didn't notify my wife of the damage, he hesitated and then said they notice strange things and talk about it later. But then I asked where he was parked and he said the driveway. I told him my wife said he was parked on the side of the house and that is where they climbed up to the roof. Kent got defensive and raised his voice to talk over me. I explained if he did not do it then he could have told us and it was fine. He said my wife was incorrect and that he parked in the driveway. I asked him if he was near the gutter and he kept repeating he was not near it. My wife witnessed where they parked and the tire tracks are there next to it and on the flattened part of the downspout. He refused to fix it and called my wife a liar. We had no one else at the house for some time and there are no tracks in front of the house only on the side. Kent then changed his story about the pic and said he took it because of people like me who accuse him of things like this. He said he did it to cover himself. It seems dishonest to take a picture of something he was not there for and not say anything about the damage.Then he changed the reason for taking a picture twice in a phone call asking about it. I called them out to give them my business and they damage my property. Then they accuse me of damaging it and trying to get them to fix it. While this is a part I had to order , it is not worth lying about it and going out of my way to get someone to pay for it. Is this how an honest business works? Have they done this before and this is how they get out of it? Are all customers in the wrong when Better Way damages something? They changed their story about the pic twice and their first explanation is not plausible. Is this the kind of business the customers deserve in Tucson?
Tom S.
I recommend them; it is unlikely you will get better overall value from their other competitors in Tucson, especially right now since building trades are scare and in great demand with hurricane reconstruction in rest of USA. The office manager DAN NOYCE and some of his employees such as Steven Thorpe, John Payne and Mickey are genuinely committed to customer satisfaction and willing to go above and beyond the normal call of duty to please the customer. Unfortunately this is not across the board for all their employees and subcontractors. BWS prides itself with outstanding customer satisfaction. Their charges are above average but not unreasonably high; you get what you pay for. I would definitely use them again. I hired them for mold remediation resulting from a leaking pipe and subsequent reconstruction.
A year ago today my house flooded while I was out of town. My insurance is through USAA & they referred us to this company. As you can imagine, having your entire house under water while you are thousands of miles away is very stressful. The idea of strangers in your home touching & packing all your possessions is a scary thought! The owner of the company, Steve, stayed in constant contact with us letting us know everything that was happening. The person put in charge of my home, Eric, was fantastic! The owner's daughter works for the company & is in charge of packing up the homes, so I felt more comfortable knowing a woman was there. I had 5 animals in my home & they were incredibly helpful in getting them to a safe place. After living in a hotel for about 2.5 months I was blessed to move back into a brand new home. Eric really went above & beyond helping me throughout this entire ordeal. He even cut a little entryway door into my hall closet door so that my cats litter box was concealed better. Of course, as with all things, it was 100% perfect, but in a situation with a magnitude such as this was-they were the BEST. Thank you Better Way Services for making a the best of a difficult situation. The only other review they have is very confusing to me, as I just can't imagine that happening. I would trust them in heartbeat if something like this was to ever happen again & I whole heartedly recommend them to anyone & everyone!
Our dishwasher had been leaking for an unknown amount of time causing pretty significant mold issues behind our cabinets where we couldn't see. I reached out to BWS from my insurance company's recommendation. They did a fantastic job, had excellent communication through the process, completed everything in a very timely manner, and now our kitchen looks better than before the leak! Every one of the contractors was professional, helpful, and very kind. While I hope I never have to deal with something like this again, if I do, I'll absolutely be using BWS again.
We needed our bathroom rebuilt from a leak that started in September. We started working with Better Way in October. It took several months to get anything started, partially because our insurance company was being unresponsive. While this isn't Better Way's fault, they didn't update us on any of the delays, so it took months for us to even start the rebuild process. I asked multiple times to get the rebuild scheduled and they refused. When we finally got scheduled for a contractor to start work, they no-showed on us three different times. Some of these appointments were sprung on us the night before, causing us to cancel plans to fit them in. Completely clueless. We took our deposit and will have to start again elsewhere. Thanks for delaying our bathroom rebuild by several months.
I wish I had known about this company before because they are fabulous. They are prompt, reliable, nice, friendly, do excellent work and provide excellent customer service. After yet another roof leak and mold (same thing as last year, but poorly repaired), our insurance company referred us to Better Way Services. This was in August, after the rains when it was impossible to get anyone to do repairs. Better Way Services went out of their way to help. I highly recommend them.
It Is NOT A Liquor Store.It Is Storage for Bws Construction.Warehouse is what the wall outside the Door on The BUILDING Says.I waisted my Time, Energy & Money going there for Nothing.They also do not have a phone number to call.
We had a leak under our kitchen sink that damaged several cabinets. Better Way Services (BWS) is one of the preferred companies our insurance company suggested, and we are not disappointed that we chose them. The water mitigation process was good and pretty quick. We decided to change up the kitchen layout for the rebuilding process, and BWS came through better than expected! The quality of materials and installation was fantastic. The only negative in the whole ordeal was a miscommunication on a delay in the schedule, but it was easily corrected. We hope to not have another claim, but if we do, BWS will be our first choice.
do not work for this company they have a hostile working environment they are nice innthe beginning then watch out
great company to work with. the PM mike was very helpful made my experience with this company very rewarding
This company is amazing. I have used them twice with terrific results. First time, part of my home was flooded from a broken pipe. Second time, last week, we suffered through a devastating home invasion when 2 doors were kicked in. Todd took my call at 7:00 am and immediately went to the home and secured it by screwing the doors shut. Don was assigned to do our work which included installing 2 new doors, trim work, and paint. I can't say enough great things about this company. Not only do they complete the work in a timely and professional manner, they are great at holding your hand during a difficult and stressful situation. Thanks guys! You are all amazing and I won't hesitate to call you in the future.
There was a leak from my roof into my living room near the chimney. We called to have Better Way come out to do an estimate. Kent and Nacho came out on time when they said they would. After checking the roof, they left. My wife took the trash out and noticed our hinged downspout was flattened on the end outside the side of our house. This is where Kent and Nacho were parked during the estimate visit and where they put their ladder to get on the roof. She texted the photo and I contacted Amanda at Better Way and explained the situation. I asked if they would fix this 10' foot downspout. She explained Kent was a nice person and would fix it if he did it. She requested a photo and I sent it via text to her. Later, she contacted Kent and texted to me that he noticed it when he arrived and sent her a picture of the damage which he confidently denied doing it. I have photos of the hinged downspout, their tire tracks, and their business card. Amanda notified me to contact Kent for further questions. I spoke with Kent on the phone and asked what he noticed and why he took a picture. He explained he thought it was strange how it looked and thought to take a picture to discuss it with others later. When asked why he thought it was strange, he thought we were watering the prickly pear cactus next to it. I told him that was not the purpose as it helps keep water out from the house and away from the foundation. I have one in the back of my house for the same reason. Not sure why we would water the prickly pear, and if so, push the water so far away from it, outside the planter. I asked why he didn't notify my wife of the damage, he hesitated and then said they notice strange things and talk about it later. But then I asked where he was parked and he said the driveway. I told him my wife said he was parked on the side of the house and that is where they climbed up to the roof. Kent got defensive and raised his voice to talk over me. I explained if he did not do it then he could have told us and it was fine. He said my wife was incorrect and that he parked in the driveway. I asked him if he was near the gutter and he kept repeating he was not near it. My wife witnessed where they parked and the tire tracks are there next to it and on the flattened part of the downspout. He refused to fix it and called my wife a liar. We had no one else at the house for some time and there are no tracks in front of the house only on the side. Kent then changed his story about the pic and said he took it because of people like me who accuse him of things like this. He said he did it to cover himself. It seems dishonest to take a picture of something he was not there for and not say anything about the damage.Then he changed the reason for taking a picture twice in a phone call asking about it. I called them out to give them my business and they damage my property. Then they accuse me of damaging it and trying to get them to fix it. While this is a part I had to order , it is not worth lying about it and going out of my way to get someone to pay for it. Is this how an honest business works? Have they done this before and this is how they get out of it? Are all customers in the wrong when Better Way damages something? They changed their story about the pic twice and their first explanation is not plausible. Is this the kind of business the customers deserve in Tucson?
I recommend them; it is unlikely you will get better overall value from their other competitors in Tucson, especially right now since building trades are scare and in great demand with hurricane reconstruction in rest of USA. The office manager DAN NOYCE and some of his employees such as Steven Thorpe, John Payne and Mickey are genuinely committed to customer satisfaction and willing to go above and beyond the normal call of duty to please the customer. Unfortunately this is not across the board for all their employees and subcontractors. BWS prides itself with outstanding customer satisfaction. Their charges are above average but not unreasonably high; you get what you pay for. I would definitely use them again. I hired them for mold remediation resulting from a leaking pipe and subsequent reconstruction.
Restaurantji Recommends
A year ago today my house flooded while I was out of town. My insurance is through USAA & they referred us to this company. As you can imagine, having your entire house under water while you are thousands of miles away is very stressful. The idea of strangers in your home touching & packing all your possessions is a scary thought! The owner of the company, Steve, stayed in constant contact with us letting us know everything that was happening. The person put in charge of my home, Eric, was fantastic! The owner's daughter works for the company & is in charge of packing up the homes, so I felt more comfortable knowing a woman was there. I had 5 animals in my home & they were incredibly helpful in getting them to a safe place. After living in a hotel for about 2.5 months I was blessed to move back into a brand new home. Eric really went above & beyond helping me throughout this entire ordeal. He even cut a little entryway door into my hall closet door so that my cats litter box was concealed better. Of course, as with all things, it was 100% perfect, but in a situation with a magnitude such as this was-they were the BEST. Thank you Better Way Services for making a the best of a difficult situation. The only other review they have is very confusing to me, as I just can't imagine that happening. I would trust them in heartbeat if something like this was to ever happen again & I whole heartedly recommend them to anyone & everyone!