Very nice little place with great coffee and delicious
Atmosphere: 5
Food: 5
Service: 5
A R
I and many of my coworkers often visit Eleven Cafe and I am thoroughly impressed with the quality of their coffee, tea, and other products. The cafe boasts a great selection that caters to coffee and tea enthusiasts alike. The ambiance is cozy, and the overall experience of enjoying a cup of their expertly brewed beverages is delightful.However, my positive experiences are often marred by the owner Q's lack of manners and poor customer service. Unfortunately, the owner's demeanor is far from welcoming, and is evident that he lacks the basic politeness that is expected in the service industry. You can say good morning or thank you and Q will just stare or simply ignore you.While the coffee and products are undeniably top-notch, the overall atmosphere suffered due to the owner's apparent lack of people skills. Interactions with customers should be a pleasant part of the cafe experience, but in this case, it felt uncomfortable and unwelcoming.I sincerely hope that the Q the owner takes the necessary steps to improve his customer service and interpersonal skills or simply apply basic manners. A cafe with such excellent offerings deserves to be complemented by a positive and friendly atmosphere, and addressing this issue would undoubtedly enhance the overall customer experience. Many coworkers share the same sentiment, luckily for Q no other establishment delivers similar quality products in the area, or we would stop patronizing Eleven Cafe.
Atmosphere: 5
Food: 5
Service: 1
Maricella T.
Tried this place by chance as the other nearby coffee shops weren't open yet. They're Cafe Americano was mediocre and much to my grandson's dismay, the pastry case was pretty bare. The decaf espresso was also nothing to brag about. There was only a lemon bar in it when we arrived. After taking care of the first customer's order suddenly a brownie appeared in the case. According to my grandsons, the brownie was "mushy on the bottom and the frosting on top was hard as a rock." It's a pretty small stall which is to be expected downtown but sadly, it's meager offerings were not impressive to us. Hopefully they improve some things here so they can succeed. *sorry, no pictures as we totally forgot since we were kinda downhearted with our experience
B S
Great coffee shop. If you have time and love strong coffee, try the Vietnamese coffee.
Atmosphere: 5
Food: 5
Service: 5
Ben Nguyen
Barista seemed annoyed when I ordered a Vietnamese Iced coffee and even eye rolled at me. This behavior sounds pretty consistent based on the other reviews.
Atmosphere: 3
Food: 5
Service: 1
Kendra Lyons
This place is a lovely little coffee shop with delicious Vietnamese coffee and great prices.
Atmosphere: 5
Food: 5
Service: 5
Robert Gallivan
The coffee is very high quality, and the prices are great!
Atmosphere: 5
Food: 5
Service: 5
Mariah Arriola
Decent coffee but unfortunately will not be returning due to the lack of customer service. Barista seemed annoyed and not in best mood to be serving his customers. ?
Atmosphere: 3
Food: 3
Service: 1
Nicole C.
Very rarely do I encounter a cup of coffee that I don't like. I wandered into this café this morning, and was greeted by a look of annoyance from the man behind the counter. He was restocking and seemed bothered that I walked in. After waiting several minutes for him to acknowledge me, I ordered a latte with oat milk. This was the worst latte I've ever had. I could not taste coffee flavor at all. It was oddly sweet and tasted off. Like maybe real milk was used instead of oat milk? It was unpalatable. I would have returned it but the barista was so grumpy that I didn't want another awkward encounter.
Trevver B.
Great tasting coffee. Very friendly. A few baked items are available, but this isn't likely where you go for breakfast.
Exemplary customer service! Owner remembers his regulars and their orders. My custom drink is always made to my liking. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Carlos Martinez Baldenegro
Terrible customer service.. Barista seemed annoyed with my order.. Going back to Ike’s.
Service: 1
Alexandra B.
My go to place for coffee. In fact from work I walk past a couple of other coffee shops to get to it. Hands down it's the best you'll get downtown. Service is always friendly, and with good prices.
Danilo H
The vibes are immaculateGood latte
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Laura O.
Very good coffee, always friendly and fast. So glad I found this little Cafe it is great!
Very nice little place with great coffee and delicious
Atmosphere: 5
Food: 5
Service: 5
I and many of my coworkers often visit Eleven Cafe and I am thoroughly impressed with the quality of their coffee, tea, and other products. The cafe boasts a great selection that caters to coffee and tea enthusiasts alike. The ambiance is cozy, and the overall experience of enjoying a cup of their expertly brewed beverages is delightful.However, my positive experiences are often marred by the owner Q's lack of manners and poor customer service. Unfortunately, the owner's demeanor is far from welcoming, and is evident that he lacks the basic politeness that is expected in the service industry. You can say good morning or thank you and Q will just stare or simply ignore you.While the coffee and products are undeniably top-notch, the overall atmosphere suffered due to the owner's apparent lack of people skills. Interactions with customers should be a pleasant part of the cafe experience, but in this case, it felt uncomfortable and unwelcoming.I sincerely hope that the Q the owner takes the necessary steps to improve his customer service and interpersonal skills or simply apply basic manners. A cafe with such excellent offerings deserves to be complemented by a positive and friendly atmosphere, and addressing this issue would undoubtedly enhance the overall customer experience. Many coworkers share the same sentiment, luckily for Q no other establishment delivers similar quality products in the area, or we would stop patronizing Eleven Cafe.
Atmosphere: 5
Food: 5
Service: 1
Tried this place by chance as the other nearby coffee shops weren't open yet. They're Cafe Americano was mediocre and much to my grandson's dismay, the pastry case was pretty bare. The decaf espresso was also nothing to brag about. There was only a lemon bar in it when we arrived. After taking care of the first customer's order suddenly a brownie appeared in the case. According to my grandsons, the brownie was "mushy on the bottom and the frosting on top was hard as a rock." It's a pretty small stall which is to be expected downtown but sadly, it's meager offerings were not impressive to us. Hopefully they improve some things here so they can succeed. *sorry, no pictures as we totally forgot since we were kinda downhearted with our experience
Great coffee shop. If you have time and love strong coffee, try the Vietnamese coffee.
Atmosphere: 5
Food: 5
Service: 5
Barista seemed annoyed when I ordered a Vietnamese Iced coffee and even eye rolled at me. This behavior sounds pretty consistent based on the other reviews.
Atmosphere: 3
Food: 5
Service: 1
This place is a lovely little coffee shop with delicious Vietnamese coffee and great prices.
Atmosphere: 5
Food: 5
Service: 5
The coffee is very high quality, and the prices are great!
Atmosphere: 5
Food: 5
Service: 5
Decent coffee but unfortunately will not be returning due to the lack of customer service. Barista seemed annoyed and not in best mood to be serving his customers. ?
Atmosphere: 3
Food: 3
Service: 1
Very rarely do I encounter a cup of coffee that I don't like. I wandered into this café this morning, and was greeted by a look of annoyance from the man behind the counter. He was restocking and seemed bothered that I walked in. After waiting several minutes for him to acknowledge me, I ordered a latte with oat milk. This was the worst latte I've ever had. I could not taste coffee flavor at all. It was oddly sweet and tasted off. Like maybe real milk was used instead of oat milk? It was unpalatable. I would have returned it but the barista was so grumpy that I didn't want another awkward encounter.
Great tasting coffee. Very friendly. A few baked items are available, but this isn't likely where you go for breakfast.
Restaurantji Recommends
Exemplary customer service! Owner remembers his regulars and their orders. My custom drink is always made to my liking. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service.. Barista seemed annoyed with my order.. Going back to Ike’s.
Service: 1
My go to place for coffee. In fact from work I walk past a couple of other coffee shops to get to it. Hands down it's the best you'll get downtown. Service is always friendly, and with good prices.
The vibes are immaculateGood latte
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Very good coffee, always friendly and fast. So glad I found this little Cafe it is great!