“I've been going to this location for like a year. I've hardly ever had issues with the quality of the food or the employees. In fact, these people are some of the most funny and down to earth people whenever I go. You guys are awesome!“
“I've come to this location quite a few times in the time that it's been here. And I've never really had "exceptional" service or amazing "hot" fresh McDonald's Fries ?You know the ones that I'm talking about ?The reason We keep coming back.But Todays crew at this location rocked it.?I witnessed them handle car after car after car without freaking out. Lol, I've been in this environment, it can get nuts!?Then, I needed mayo and ketchups. I felt totally bad, that in the middle of that, I had to bother them.The manager had great customer service.Then, when I ate my food, it was So good.My Fries ? were Hot crispy and just enough salt!My Hot And Spicy felt just made when I ordered it. My chicken was actually Krispy.I'm sure there wont be a time like this again anytime soon, it is what it is.?But for today, I Loved it ❤️“
“We got a Big Mac bundle and when we got home there were 2 Big Macs with no Mac sauce and no cheese. It looked like maybe the lady over the intercom misheard but regardless we got home and called the store and the manager was beyond understanding and let us know we can come get new ones and we did and they were great as always!!!!! Thank you!!“
“Rating; EXCELLENT!Located across from Reid Park at 22nd Street and managed by the same family that runs the location near the base, This McDonald's has its menu improvements I admire for (just like the one near the base)! I usually get 20 McNuggets, 2 large things of French Fries, and a large Powerade (no ice) like always! Service is also excellent! No matter what some people think, "I'm Lovin' It!!!"“
“I do not come to McDonalds often, but every time I am in here the staff is so kind and freindly.A girl named Erin helped me today when I came here for a coffee. The gal that works the drive through on Saturday morning is alwyas so kind to me as well.A job well done“
“This time we did breakfast and although we had to wait, it was well worth it because the hash browns were majorly fresh and so yummy. My friend and I stop by this store at least twice a month after going shopping. And we have not had any problems here. But we usually go to the drive-thru so I can't tell you anything about the inside. But I found that if you're willing to put their app on your phone that you can order ahead pick it up in the drive-thru and you get points for it towards free stuff. So that's a good feature here as well.“
“Sometimes fries are a bit stale tasting or taste like they've been sitting for a while you know you can tell when you receive hot fries but soggy. Blah!!! Now I see why wifey orders French fries w/o salt for the kiddos!Kid-friendliness: Slide and playground for the kids“
“It's hard to find a McDonald's I enjoy that gets my order correct and where I feel comfortable but this is absolutely a very nice McDonald's. The staff is so kind and made sure my order was made right. The play area was clean and smelled nice Was very happy to eat there this morning and we'll be going back often. Thank “
“We went through the drive-thru and they were having technical problems in the kitchen. So everything was delayed. But they were very nice about it and they even gave us some free pies for having to wait so long. I'm just glad that we weren't in a hurry and making their job harder on them like I'm sure some people did.“
“My fries and my hamburger was hot and my drinks was coldParking: Depending on what time of day you there there's parking for lunch and breakfast it's hard to find parkingWheelchair accessibility: There's only three handicap parking spots in front of the building“
“I ordered two little items off the menu and went to wait for my order; I haven't heard my number for 10 minutes on small order. When I waited at the counter area, I saw a few bags on there, not knowing if it's mine or not. The female employees who took my order looked at me and said nothing; assuming my order was still not done. A few more minutes passed, and still no order call. This time, I asked an employee, and he pointed at the bag that I thought it wasn't mine because the female employee didn't say anything or let me know that my order is done for the whole 15 minutes of waiting. By the time I started eating, everything in my order was cold.“
“The food was good but all order kiosks were out of receipt paper. Also, the kiosks aren't great. Would be nice if there were more staff up front because they were severely understaffed. The workers that were there were overwhelmed and overworked. One was crying and they don't get paid enough to work in such stressful conditions. Stop being cheap and hire a couple more workers.“
“One of the cleanest McDonald's I've been to, staff was exceptional. The food was really good. Just that having to pull up and wait around for your food kind of sucks.I'll go back to this McDonald's again and I don't eat McDonald's much tbt it was with a friend and he brought all the food I drove him.“
“Love you guys but Plse Tell the new (Older lady) employee that Not everyone likes stranger's hands on them. I noticed she touched EveryOne she talked to (including myself) and she wasn't even helping most of us. She's a Chatterbox.“
“My family visits this location at least 3 times a week whether it be for breakfast or after school snack. The food is always fresh and hot, the employees are very friendly. We never have issues using the app or receiving an incorrect order. Highly recommend this location above the rest!“
“.. ? HOW COME WE CAN'T PAY AFTER WE GET FAST FOOD .?. CHECK FOOD FIRST THAN PAY.. ALL THESE FFF JOINTS .. ? .. UPDATE 9/2023 : SEEMS LIKE NEW MANAGEMENT HAS STRAIGHTENED THINGS OUT.. I ALWAYS USE THE LOBBY.. LEXIE AND THE MUSIC ARE AWESOME.. DEC 12-12-23.. AWESOME AGAIN TODAY.. WHERE CAN YOU GET TWO SANDWICHES FOR $5 and change.. MID FEB 2024, TODAY.. TAMA VERY DIRESPECTFUL IN LOBBY..!.. 5 star to a 4.. and he's the acting manager.. if I ever acted like I was treated.. I'd be fired in a minute.?. Please don't blame patrons when you're short staffed.?. I'VE BEEN A CUSTOMER HERE SINCE AUGUST 1995.. Shame what things have become.?. BURGERS WERE DELICIOUS.. LONG LINE AT DRIVE THRU TOO.. LUNCH RUSH.. I'D AGREE WITH OTHER REVIEWS.. I'M NOT USING CC'S FOR $5 .. WHEN WE PURCHASE GOODS, IT'S THE MERCHANTS RESPONSEBILITY TO TRANSACT..NOT THE CUSTOMERS..!..Kid-friendliness: INDOOR PLAYGROUND..GREAT MUSIC..CLEAN..FRIENDLY..“
“Placed order at 10:56 on McDonald's app. By the time i got to the drive thru it was 11:01 Technically they close at 11:00. However the crew were the epitomy of customer service. They made our order of two double cheeseburgers anyway. What a great example of going that extra mile. It was Wed. Night Feb. 7th. I hope you commend this crew for a job well done. They deserve it. After realizing I ordered right before closing, I apologized,and they said "that's ok no problem". What a great attitude.“
“I will always go to McDonald's to get a cup of coffee, but it's not the same. It's not that their service is bad. It's that things are set up, so there is very little interaction with actual employees. Ordering from the counter is tough because even the cashiers come from around the corner to use the self-serve kiosks to take orders. If your order is pickup or drive through, you should be okay, but trying to dine inside is just not worth it, for me, at least.“
“Alright, hear me out, I am a Diet Coke lover, and this McDonald’s was literally right down the road from my apartment. I would go there once a day at the very least, and so the staff definitely got to know me. They were my favorites! Despite them being short staffed (I mean what place isn’t), the crew managed to always greet me with a smile. Also, they would always have fresh chocolate chip cookies made for me when I ordered them- the BEST!Phenomenal customer service no matter what time of day I went!“
“The most attentive customer service of any fast food place I’ve been to. Always ready to help folks with the ordering kiosks if needed. If all I’m getting is coffee they usually have it ready to give me as I’m finished placing the order. Updated interior too.“
“It's McDonald's. This one is probably one of the better ones in town. I always go through the drive-thru so I have no idea what it is like inside. Like others have said, they run about 97% order accuracy which is far better than most. Prices are getting a little high for what it is, but that is not the fault of the workers there.“
“I live on Wilmot and Grant but all McDias owned McDonald's are so bad so rude that we now drive to this McDonald's that's not a McDias and it's great. I don't know the name of owner but that's a great thing I just come and get hot correct ordered food from nice staff and my family is happy. Sad we have to go out of our way to get “
“They have a fun play grounds for the kids 1 and up..... There down fall on what I notice being there for two hours. They ask me four different times if I have ordered something , and no one came out to clean the tables or sweep the floor , food was fresh and very good IMean I didn't ask for a lot of onions, ketchup, or pickles but it was amazing ? ?“
“I will say, in the last few months things had been questionable.But tonight 02/23/24 the service was impeccable.Nikki and Ivan were spot on. Our orders were out fast and with a friendly faceI have literally avoided this McDonald's as much as possible even tho I only live a 3 minute drive away. After our experience tonight we'll no longer have to drive out of our way. Can't wait to visit this location again!“
“Ahh yes, I went here 3 weeks ago to get a Big Mac and large fries and a large coke and a 10 piece nuggets and there are so damm good, and this location has a red roof and a 00’s play place this location feel so nostalgic. I absolutely recommend this location!“
“EXCELLENT food, but the staff certainly could use a course in "CUSTOMER SERVICE" a worker who attempted to take my order was RUDE, I asked for a Manager. She said she was "The Manager". Later I went back to order some more food, and saw & heard the "So-called Manager" telling her co-workers what she did and how "STUPID I WAS" to believe she was the manager, then I did confront the Manager on Duty about what has happened, and I was told that her worker handled the situation properly. I have NEVER BEEN SO BELITTLED IN MY ENTIRE LIFE!!! I have notified Corporate about this, because I felt APPALLED at how I was treated, and NOT A SINGLE APOLOGY. SOMETHING I BELIEVE McDonald's IS & SHOULD BE ASHAMED OF!!!“
“I always really appreciate this location because they don't ever close their play place early. Now they may come in and start cleaning it and I think that's terrific because I understand the need to get it cleaned up and close it down. I had a negative experience at another McDonald's tonight where they kicked us out and close the play place earlier, so I am Overjoyed that me and my son get to enjoy this Play Place tonight. There was also an incredibly kind worker here who took the time to listen to my story and really made me feel better. I know the corporate rules and feedback is a gift!Kid-friendliness: Great place for kids to meet, play, and have fun.“
“Don't like kiosk. I would rather deal with a person. The employee helped me through the process.When paying with cash, you still deal with a person. Why can't we just place an order with an employee? The kiosk should be cleaned after every use.“
“I grew up with this location, I remember eating in a mine tunnel on a mine cart.They often forget about giving you the sauces with nuggets/happy meals, causes kid melt down for me upon discovery. So turning around is no easy task on Oracle Rd.“
“I’ve worked in sales and customer service related jobs for 20 years. The professionalism and customer service on display by the two young men I interacted with at this McDonalds this afternoon was absolutely fantastic! Elite level stuff. Very impressed. Great stuff guys!“
“* UPDATE* I decided to go back to this location several days after I left my first review. I will say this location redeemed itself. There is a different crew working that day. I ordered the same thing I ordered in my initial review. They have redeemed themselves. My drink was filled to the top with fresh looking ice. Fries were hot and texture expected. The only negative thing I can say about this last visit is that they put my fries in the bag upside down so they all fell out and were at the bottom.I’ve been going to this location for many years. I’ve never had any issues with service until yesterday. I drove through and ordered a meal to share with my husband. When I got to the first window to pay, I used my debit card. The young woman at the window looked less than thrilled to be there, and stared at me after she handed my card back. I had to remind her to give me my receipt. When I got up to the next window to get my food, a young woman handed me my drink which looked like someone had taken a few sips out of it. Has McDonald’s started to set their machines to fill their soda cups 3/4 full? Even the ice looked melted like it had been sitting for a while. The food was average. The fries were not piping hot and cooked to perfection. Average meal for an inflated price. I guess this is a good reminder of why it’s better to make a burger at home and fill your own drink cups. Disappointing and Customer Service was definitely lacking!“
“The guy at the drive thur was nice and trying to make sure my sister's order was correct. Same with the employees putting the order together. Unfortunately, I ended up with my sister's order and someone else's order. I didn't know till after I got back to the hotel. There was confusion on their end because my sister ordered online, so they thought I was picking up 2 orders, I guess“
“It was closed when there was a HUGE LINE at 1 in the morning but they still greeted us with so much kindness and were fast!! Frank was super nice to my boyfriend and had no problem helping us out and getting us our food! He’s definitely an asset!“
“This Walmart McDonald's was busy with no clear place for customers to line up for ordering, so we ended up blocking people wanting to go into the Walmart. Half the tables had undividual Walmart employees taking their lunch break! This is a Walmart problem and should be addressed. The food was good, and the service was great.“