Sahil and his team welcomed our group of children from Kootenay Kids. We are very grateful to you for making their visit so wonderful.
Grace Allen
Normally I order pizza through a different pizza restaurant in Nelson but on a whim I decided to order from Panago, you know... just to try it. I am happy I did. The pizza had a lot of cheese on it - without me having to order "extra cheese" and the cook was generous with the other toppings as well. The delivery person was super friendly, so was the person who took my order. Great service and great pizza (I also ordered a salad (so fresh - no wilted lettuce) and some cinnamon stix). I believe I have now found my "new" go to place for pizza as this restaurant appears to know what customers want. Thank you Panago Nelson, your staff and food are awesome and this had made my day.
Dave James
Plant based combo & medium pepperoni pizza was good. Delivery driver seemed baffled when the transaction was in cash. No, that's not a 50$ tip. Yeeesh.
Kootenay Reviewer
This place definitely tastes better than most panago joints. Usually friendly.
Sean Gordon
Good service, toppings were nil.. an crust was about as thick as a tortilla wrap.. almost no sauce. Disappointed. Have to ask for double everything to get a decent pizza now days, an your still lucky if you get what you paid for.
Tom Wheatley
Pizza was great, cheesey bread was awesome. But I didn't know that when you order a apple pie you need to cook it your self. Some instruction on heat and cook time would be appreciated for the next time.
Mike Robinson
Jatin is an awesome Owner. Great Pizza and great staff! Thanks Panago Pizza Nelson!!
Brian
Best pizza in town. Quick delivery and never messed up in the box like I get from some of the other locations in town. Always nice and hot when it gets here. My go to is the, New York Deli. When I order a meat lovers from other brands there is never as much meat as I get with Panago.
shannon johnson
Horrible service, we ended up having to pay for a pizza that we couldn’t even eat because they made an error and made it with a gluten crust instead of gluten free and the lady working got so mad at us and was practically yelling at us that we had to pay for it because she wasn’t able to cancel the order or change it. Super disappointed in their service:( won’t be going back
Rhea Stoochnoff
Consistently out of things. Forgets your beverages. Rude female employee who gets mad at you for complaining? In a small town with tons of other pizza options this is unacceptable.
The Panago order app is terrible. We try to order online and it's such a hassle we don't bother. Too bad cause we like the pizza!
Scott S
Pizza is fair not great standard delivery fee the delivery guy always begins contact with "are you going to tip me!" like you never have. So I prefer other pizza places who understand service to tip ratio especially when you already pay $5 to $6 delivery fee and get extorted at the door another $5 to $10 to remove it from the bag and hand it to you! Hardest job ever right he NEEDS a big tip
Ashley Robins
I've ordered from here for years but I just had the worst customer service experience and I will no longer be supporting Panago at all. Which is a bummer cause they're the only place that delivers to where I live and the pizza is really good for a chain.I was trying to place an order through the app and it wouldn't let me because this store is out of caramelized onions, no big deal, I'll take red onions. I couldn't figure out how to do it through the app without being charged so I called the number, thinking they can just make a note about subbing red onions for caramelized onions. Nope, it's an extra $2/pizza to replace the thing they are out of with something else. Yes, it's only $2 but the principal of being charged extra to replace something they are out of is absolutely ridiculous.Not impressed, and now I'm hangry.
Astro Laser Panda
Very few fast food chains deserve 5 stars. This specific Panago earned all 5. They use quality ingredients compared to other pizza places. They use organic when they can and the pizza was everything I’d hoped it to be.
Grant Kuropatwa
I ordered here on Thursday December 9th. I had the New York deli.. it was hot, had plenty of toppings and very tasty. It was great value I thought at 19$ for a large!
Sahil and his team welcomed our group of children from Kootenay Kids. We are very grateful to you for making their visit so wonderful.
Normally I order pizza through a different pizza restaurant in Nelson but on a whim I decided to order from Panago, you know... just to try it. I am happy I did. The pizza had a lot of cheese on it - without me having to order "extra cheese" and the cook was generous with the other toppings as well. The delivery person was super friendly, so was the person who took my order. Great service and great pizza (I also ordered a salad (so fresh - no wilted lettuce) and some cinnamon stix). I believe I have now found my "new" go to place for pizza as this restaurant appears to know what customers want. Thank you Panago Nelson, your staff and food are awesome and this had made my day.
Plant based combo & medium pepperoni pizza was good. Delivery driver seemed baffled when the transaction was in cash. No, that's not a 50$ tip. Yeeesh.
This place definitely tastes better than most panago joints. Usually friendly.
Good service, toppings were nil.. an crust was about as thick as a tortilla wrap.. almost no sauce. Disappointed. Have to ask for double everything to get a decent pizza now days, an your still lucky if you get what you paid for.
Pizza was great, cheesey bread was awesome. But I didn't know that when you order a apple pie you need to cook it your self. Some instruction on heat and cook time would be appreciated for the next time.
Jatin is an awesome Owner. Great Pizza and great staff! Thanks Panago Pizza Nelson!!
Best pizza in town. Quick delivery and never messed up in the box like I get from some of the other locations in town. Always nice and hot when it gets here. My go to is the, New York Deli. When I order a meat lovers from other brands there is never as much meat as I get with Panago.
Horrible service, we ended up having to pay for a pizza that we couldn’t even eat because they made an error and made it with a gluten crust instead of gluten free and the lady working got so mad at us and was practically yelling at us that we had to pay for it because she wasn’t able to cancel the order or change it. Super disappointed in their service:( won’t be going back
Consistently out of things. Forgets your beverages. Rude female employee who gets mad at you for complaining? In a small town with tons of other pizza options this is unacceptable.
Restaurantji Recommends
The Panago order app is terrible. We try to order online and it's such a hassle we don't bother. Too bad cause we like the pizza!
Pizza is fair not great standard delivery fee the delivery guy always begins contact with "are you going to tip me!" like you never have. So I prefer other pizza places who understand service to tip ratio especially when you already pay $5 to $6 delivery fee and get extorted at the door another $5 to $10 to remove it from the bag and hand it to you! Hardest job ever right he NEEDS a big tip
I've ordered from here for years but I just had the worst customer service experience and I will no longer be supporting Panago at all. Which is a bummer cause they're the only place that delivers to where I live and the pizza is really good for a chain.I was trying to place an order through the app and it wouldn't let me because this store is out of caramelized onions, no big deal, I'll take red onions. I couldn't figure out how to do it through the app without being charged so I called the number, thinking they can just make a note about subbing red onions for caramelized onions. Nope, it's an extra $2/pizza to replace the thing they are out of with something else. Yes, it's only $2 but the principal of being charged extra to replace something they are out of is absolutely ridiculous.Not impressed, and now I'm hangry.
Very few fast food chains deserve 5 stars. This specific Panago earned all 5. They use quality ingredients compared to other pizza places. They use organic when they can and the pizza was everything I’d hoped it to be.
I ordered here on Thursday December 9th. I had the New York deli.. it was hot, had plenty of toppings and very tasty. It was great value I thought at 19$ for a large!