?After several years of ALMOST satisfied service at this location, it obviously has changed ownership and management.. It is very visible and noticeable when inside this location..I am a senior currently on a temp fixed income and have liked the menu here..However, the last apprx. 2-3 months they have down graded and changed payment methods, mostly electronically.. ?Including the REMOVAL of all EBT or state issued assistance programs for payment..?Embarrassingly but Sadly, my close circle of nabors and friends had to leave this store OFF our list and move on to a more TRUSTED and WELL MAINTAINED location for our weekly lunch meetings and have found a much more respected and comfortable,as well as maintained local eatery for our enjoyment..I / we bid farewell to a PAST small slice of home meals and easy access establishment..The upcoming State approved Freeway Improvements will make it very difficult access to that corridor anyway..Cheers to you El Pablo Loco..???
Food: 2
Diana Rodriguez
The franchise needs to stop claiming "double chicken" in their menu items. I ordered the double chicken tostada salad, and it was definitely not double chicken. The whole thing was smaller than it used to be, including the amount of beans, rice, and salad they put in. Yes, inflation, blah blah. I'm glad I had a coupon. Chicken was a little salty.
Atmosphere: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
Yvonne Vazquez
I had the new Street corn salad it was good, lots of lettuce not not much chicken, I asked for another pepita dressing I paid $13.00 and for extra dressing .45 for small dressing this salad its not worth $14. For salad.Trader Joe's had the same salad for $8.00 they call it wester salad...
Atmosphere: 3
Food: 3
Service: 1
Jasmine S
The food is
Atmosphere: 2
Food: 5
Service: 5
Daniel T.
My experience at this location was a lot better than my last recent one in Downtown LA. The only problem I had this time was not being able to use my EBT card as payment since I do get food stamps and am eligible for the hot meals program. The machines for that were down this time and I'm not sure why. Whoever is the manager here, please try and get this issue fixed ASAP. Other than that, everything else was good, so thanks again.
GlobalWalkAbout L.
Nasty, absolutely horrible food. I went for lunch today at 1:30 PM and they served me old reheated chicken from last night. Unfortunately, I did not open my food until I was already on the 5 fwy going south. Otherwise, I would take it back for a refund. Never again.
Josh Ledebur
They claim accuracy guaranteed for pick up orders made through the app, but even with the attached print out they regularly get it wrong. Be sure to check your order before you leave. Today my tacos were made wrong, they did not include extras that I was charged for, and they gave me the wrong salsa. I asked the shift leader what was the guarantee? I was told that’s just a sticker that corporate made and they just do their best to get orders correct. The food quality is variable. The salsas in particular are mostly cups of water. The dining room is never clean. The do offer good deals, promotions, and rewards just be prepared to quality check your own order.
Atmosphere: 2
Food: 4
Service: 1
Sergio G.
The staff is always very professional. Also, all the food is fresh every time. They don't skimp on the portions as other locations seem to lately. This is the best Pollo Loco in the Valley and L.A. hands down.
Tedd Schaffer
Decent fast food nothing super special but good none the
I went through the drive thru after the main dining room had closed.Staff was friendly and even though it was a CHILLY evening the window staff still tool care of me with a smile ? and professionalism in spite of the frosty breeze I know he was feeling on his face. A+++Parking: The parking lot is shared with a furniture store but there always seems to be plenty of parking even when both locations are busy.There is also parking across the street at the movie theaters near the mall.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pinto Beans, Meal for Two, Double Chicken Tostada Salad, Loco Side Salad, Chips, Double Chicken Avocado Salad
A Z (Albright)
I went through the drive through, asked a bunch of questions about one dish, then ended up changing my mind completely. The ladies were still friendly to me and patient with me.The young lady in the drive through kindly took the time and made the effort to help me by asking her coworkers or consulting the computer to answer my questions on the prices of a few upcharges. As I said, she was very kind and patient. I really appreciate it!!I got chips and guacamole. I love their chips so much that I don’t buy chips at the grocery store anymore. I know it’s expensive, but it’s what I like, so—why not??I’m grateful that their guacamole isn’t too spicy for me. The EPL by my house makes it too picante (too hot/spicy). I’m sure others who are used to eating hot chilis in most of their food would find it very mild. I am sensitive to chili heat—I’m kind of a baby that way, if you want to call me that ha ha.So this guacamole was fantastic, as were the chips!
Atmosphere: 4
Food: 5
Service: 5
Da Hudge
Good service. Odd they still act in the pandemic era having to ask for everything from utensils to salsa.
Atmosphere: 4
Food: 5
Service: 4
Bunny Hart
I came here tonight at 7:30 on a Saturday night and the doors are locked. Took me about 20 minutes to go to the drive-thru. I'm guessing the daytime is much better than the night time because this night time is totally unbelievable.
Service: 1
Joe P.
Just came in for some food for my boss and I for lunch after working on some home improvement for my boss. Let me tell you this location is by far the best in the area and the valley. When I came in I was greeted by Lizbeth with a huge smile on her face. This location is super busy and I felt bad that we ordered so much food. The ambience was great and felt welcomed from the start to finish! Good here always on point, fresh and delicious as opposed to other locations. Dora gave me my food and made sure I had everything I needed and I couldn't be more happy and grateful for the great service and attention. Will surely and highly recommend this location. Everything about this place is great from great food to clean restrooms and very attentive to guests. Thank you for making my visit amazing.
No complaints, food was good!
Atmosphere: 5
Food: 5
Service: 5
?After several years of ALMOST satisfied service at this location, it obviously has changed ownership and management.. It is very visible and noticeable when inside this location..I am a senior currently on a temp fixed income and have liked the menu here..However, the last apprx. 2-3 months they have down graded and changed payment methods, mostly electronically.. ?Including the REMOVAL of all EBT or state issued assistance programs for payment..?Embarrassingly but Sadly, my close circle of nabors and friends had to leave this store OFF our list and move on to a more TRUSTED and WELL MAINTAINED location for our weekly lunch meetings and have found a much more respected and comfortable,as well as maintained local eatery for our enjoyment..I / we bid farewell to a PAST small slice of home meals and easy access establishment..The upcoming State approved Freeway Improvements will make it very difficult access to that corridor anyway..Cheers to you El Pablo Loco..???
Food: 2
The franchise needs to stop claiming "double chicken" in their menu items. I ordered the double chicken tostada salad, and it was definitely not double chicken. The whole thing was smaller than it used to be, including the amount of beans, rice, and salad they put in. Yes, inflation, blah blah. I'm glad I had a coupon. Chicken was a little salty.
Atmosphere: 5
Service: 5
Recommended dishes: Double Chicken Tostada Salad
I had the new Street corn salad it was good, lots of lettuce not not much chicken, I asked for another pepita dressing I paid $13.00 and for extra dressing .45 for small dressing this salad its not worth $14. For salad.Trader Joe's had the same salad for $8.00 they call it wester salad...
Atmosphere: 3
Food: 3
Service: 1
The food is
Atmosphere: 2
Food: 5
Service: 5
My experience at this location was a lot better than my last recent one in Downtown LA. The only problem I had this time was not being able to use my EBT card as payment since I do get food stamps and am eligible for the hot meals program. The machines for that were down this time and I'm not sure why. Whoever is the manager here, please try and get this issue fixed ASAP. Other than that, everything else was good, so thanks again.
Nasty, absolutely horrible food. I went for lunch today at 1:30 PM and they served me old reheated chicken from last night. Unfortunately, I did not open my food until I was already on the 5 fwy going south. Otherwise, I would take it back for a refund. Never again.
They claim accuracy guaranteed for pick up orders made through the app, but even with the attached print out they regularly get it wrong. Be sure to check your order before you leave. Today my tacos were made wrong, they did not include extras that I was charged for, and they gave me the wrong salsa. I asked the shift leader what was the guarantee? I was told that’s just a sticker that corporate made and they just do their best to get orders correct. The food quality is variable. The salsas in particular are mostly cups of water. The dining room is never clean. The do offer good deals, promotions, and rewards just be prepared to quality check your own order.
Atmosphere: 2
Food: 4
Service: 1
The staff is always very professional. Also, all the food is fresh every time. They don't skimp on the portions as other locations seem to lately. This is the best Pollo Loco in the Valley and L.A. hands down.
Decent fast food nothing super special but good none the
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
I went through the drive thru after the main dining room had closed.Staff was friendly and even though it was a CHILLY evening the window staff still tool care of me with a smile ? and professionalism in spite of the frosty breeze I know he was feeling on his face. A+++Parking: The parking lot is shared with a furniture store but there always seems to be plenty of parking even when both locations are busy.There is also parking across the street at the movie theaters near the mall.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pinto Beans, Meal for Two, Double Chicken Tostada Salad, Loco Side Salad, Chips, Double Chicken Avocado Salad
I went through the drive through, asked a bunch of questions about one dish, then ended up changing my mind completely. The ladies were still friendly to me and patient with me.The young lady in the drive through kindly took the time and made the effort to help me by asking her coworkers or consulting the computer to answer my questions on the prices of a few upcharges. As I said, she was very kind and patient. I really appreciate it!!I got chips and guacamole. I love their chips so much that I don’t buy chips at the grocery store anymore. I know it’s expensive, but it’s what I like, so—why not??I’m grateful that their guacamole isn’t too spicy for me. The EPL by my house makes it too picante (too hot/spicy). I’m sure others who are used to eating hot chilis in most of their food would find it very mild. I am sensitive to chili heat—I’m kind of a baby that way, if you want to call me that ha ha.So this guacamole was fantastic, as were the chips!
Atmosphere: 4
Food: 5
Service: 5
Good service. Odd they still act in the pandemic era having to ask for everything from utensils to salsa.
Atmosphere: 4
Food: 5
Service: 4
I came here tonight at 7:30 on a Saturday night and the doors are locked. Took me about 20 minutes to go to the drive-thru. I'm guessing the daytime is much better than the night time because this night time is totally unbelievable.
Service: 1
Just came in for some food for my boss and I for lunch after working on some home improvement for my boss. Let me tell you this location is by far the best in the area and the valley. When I came in I was greeted by Lizbeth with a huge smile on her face. This location is super busy and I felt bad that we ordered so much food. The ambience was great and felt welcomed from the start to finish! Good here always on point, fresh and delicious as opposed to other locations. Dora gave me my food and made sure I had everything I needed and I couldn't be more happy and grateful for the great service and attention. Will surely and highly recommend this location. Everything about this place is great from great food to clean restrooms and very attentive to guests. Thank you for making my visit amazing.