2585 N Hollywood Way, Burbank
Not very nice lady. ? she knows she was Rudy. Later tried to make up for her rudeness .
Panda Express came to the rescue after my flight landed in Burbank from Sacramento. We wanted something that was close and fast so Panda Express was the choice. I never been to this location so I was interested in trying it. They have a separate door for entering and exiting. I got the place with chow mein, black pepper Angus steak and Kung pao chicken. The food was alright to me, I wasn't expecting anything like spectacular since this is a fast food place. The service I received was great and they give me 4 fortune cookies. There was people dining inside so they had that open but some tables were closed due to social distancing.
Over the 20 years of being a loyal Panda Express customer, I have never been so disappointed. My fiancé and I arrived at the drive thru at 9:15pm (restaurant closes at 10pm) and Corinna the manager refused to serve us Orange Chicken because they did not want to have any leftover at the end of the night. Keeping in mind that there were three cars behind us waiting to place their orders, and most likely those orders would have consisted of Orange Chicken. In addition they only had two other items available but not enough to serve more than 1 entree. After telling Corinna that we wouldn't mind waiting, she told us to drive to another location in which we did since we are loyal Panda Express customers. At the end of the day we're extremely disappointed and will NEVER return to this location. Beware of Corinna.
Super incredible fast food! It took me longer to order than to get my food, loved it!
Orange chicken was kinda dry this time around. What can I say? It's a generic Panda Express franchise. Some days are good and others bad.
Came here order fried rice,chow mein ,orange chicken and walnut shrimp. I only received 4 small walnut shrimp and everything on my plate small portion. Worst customer service I received
My fortune cookie said smaller portion sizes will make panda express more money without raising prices.They have already raised prices-significantly above the CPI! Now smaller portions. Will look elsewhere for same venue.
I got an order for fried rice and double of the shrimp and steak. After a long day got home 30 min later and opened up my dinner only to see tiny pieces of steak that I couldn't see and looked like all potatoes. Barely any shrimp and no steak at all basically. The plate was 12 bucks and I felt like we were robbed. Totally unacceptable. I have included the picture. I did not take out anything other than rearrange the rice to see what was going on. What do you think??
Today I had a great experience at this Panda Express on Hollywood Way by the Burbank Airport. Uber Eats sent me a $30 first time user voucher to use on a delivery using their app. Because of a mishap this past Sunday where I was not able to place my order in time before the expiration time of midnight for a voucher I received from Showtime. Anyway, I tried using their 1st timer voucher but I kept going round and round with it. Since I was having so much grief I decided just to drive to Panda and pickup the order. But the app once again wouldn't let me place the order and continue. So I threw in the towel and asked for help from the Manager. She was able to make the necessary changes on my 1st Uber Eats order to make it happen. Whew! She was very patient and courteous. I was impressed even though I was ready to throw my cell phone out the window. LOL The Uber Eats app has some confusing steps. I offered a tip to the manager but she wouldn't accept it. I will be coming here more often and give them my business. I highly recommend this restaurant!
This one still has black pepper chicken. Yahoo! My favorite. Drive thru is easy and fast.
Food is pretty good and people were friendly
Pretty good experience with social distancing and fewer customers...great food quality and service moves briskly so I'm happy ?
I see this Panda Express still isn't training their drive through employees to pay attention to detail. I ordered the Shanghai Angus Steak, and what she gave me was Black pepper steak. Ended up having to throw it out.
Today I ordered a large side of 1/2 Chow Mein and 1/2 Fried Rice. The Chow Mein noodles were hard and rubbery, there were no napkins in the bag and the girl who took my order at the drive-thru didn't even bother to ask if I wanted soy sauce so I was given NO SOY SAUCE AND NOT A SINGLE NAPKIN.
2585 N Hollywood Way, Burbank, CA 91505