2575 N Hollywood Way UNIT 107, Burbank
I've debated on whether on not to eat here for years. Normally when I'm in the area, I choose to eat next door. But the day I visited I was craving california rolls, so I choose to order here. My mom decided to order next door. I ordered her food first since there's usually a 10-15 min wait for walk up orders. I was only going to order sushi rolls, which shouldn't take that long, right?To be fair, I went on a fairly busy day on the weekend. There are four options to order from here: walk up to the counter, order from the kiosks just inside the doors, phone orders, and food app deliveries. Since there was a long line, I decided to order from the kiosk. There were about five people in line ahead of me when I ordered. I paid for my order on the kiosk and waited outside, as instructed (for social distancing purposes). They have a outdoor announcing system (that you could hardly hear btw) where they call your name when your order is ready, and you are able to re-enter the establishment to pickup your order.So I waited. And waited. And waited. All the people ahead of me in line came and went. New people came in and ordered, and left. And I was waiting. After about 20 min, I thought this isn't right. I shouldn't be waiting this long for sushi rolls. So I went back in to make sure that they didn't forget to call me or some sort or explanation. I went in and checked with the lady working the counter whether I could have missed hearing my name. She abruptly said, "we'll call you when your order is ready". Hmmm, okay that was a little rude. But again, they were busy and I was gonna give them the benefit of the doubt. Plus there was literally only one person making sushi, so I thought, okay maybe there's a big order.More people come in to order, more people leave with their order. I finally decided to stay inside just to make sure I didn't miss my name being called. More people coming and going. I asked her again, are you sure you haven't called my name yet? And same restrained rudeness with a, "we'll call you when your order is ready".Another 15 min passed. Still nothing. I was livid at this point. My mother had gotten her order next door and had already eaten and I still hadn't even heard a whiff of my order. Reminder: I got an order of california rolls and a spicy tempura roll. THAT'S IT. Not even a drink. I walked back in intending to just cancel my order and get my money back. She sees me come back in but still makes me wait in line behind the new people ordering their food.When I get to the counter, I asked if I could just cancel my order. She replies, "we don't have an order for you". I was already angry and said that if they didn't have an order for me how could I have a receipt saying I paid almost an hour ago. She checks and checks. Still nothing. I dunno what finally made her check the kiosk orders, but she did. She got that look on her face that said, "oh s#!7". And (surprise!) found the order I placed an hour ago.She couldn't apologize fast enough for brushing me off previously. If I hadn't been so hungry, I probably would have caused a scene. But I patiently waited and they placed my order (finally) ahead of the others waiting to make my order. Did I get a discount or something extra for having waited an hour? Nope. Not even an offer of a free drink for the inconvenience.It goes without saying that I will NEVER patronize this location again. Thanks but no thanks.
Great spot for fast Japanese food. Fresh, tasty and quick. I love that it has its own parking lot and that it has an ordering kiosk. California rolls are affordable and the the BOGO chicken and rice is a great deal. Plus they have a rewards program! It is located next door to the Burbank airport behind Panda Express.
Opened up the pack only to find a hair in my sushi? WHERE ARE THE HAIRNETS PEOPLE! Gross! Never again.
This spot is very quick and yummy! My boyfriend loves their Ramen!! Enjoy their variety and great prices.
I celebrated my graduation this evening in this delicious restaurant. happy to tell that we had a incredible evening and the place was clearly the reason for the happy event. The stuff contributed in a sweet manner, the cooking was appetizing and my guests were very glad. We shall absolutely visit again for more celebrations. thanks very much.
We ordered from here for our family's New Years eve dinner and I can definitely give this place 5 stars! The food was delicious and we've ordered from many places always seem to forget a meal or something goes wrong, NOT THIS PLACE, they even gave us EXTRA utensils, sauces, etc! FIVE STARS THANK YOU SANSAI GRILL!! GREAT FOOD!
Generous portion. Clean and good location. Plenty parking space.
I have had a excellent experience. The staff is very professional and they have a service with a smile attitude--love it!
They gave me a Philadelphia roll without salmon in it!!?? I ordered a Philly roll for curbside pickup and when I open the box, this is what I see: a Philly roll with no salmon!! Who does that?? I'm on lunch break from work and I don't even have time to call and complain so I just lost money..never coming back here
Went to San sai on Saturday for lunch, went to counter to order an the guy who looked like manager ignored us for at least 10 minutes, another employee saw us and told us to order from machine you have, then decided to just take our order, the manager should be fired for just letting us sit there and not saying anything, be careful everyone the customer service here sucks!
I have to agree with a previous post, Sansai in general is very good ex. Sherman Oaks location is fantastic. This location however, is different the salmom is always over cooked and dry, the salad seems like its been soaked in dressing overnight and even the miso soup is brown. I'm not sure whats going on the staff here is great but something is off with the food.
sushi at this place - great. Really nothing but good experiences here.
I was here for almost a decade ago. It is a very nice place, great food, and excellent employees. Sadly I wasn't there last time, but will visit Sansai again on my next time in LA.Greetings from Norway.
I often visit the Sansai located at the Burbank airport, Irene is the most helpful, delicious food, order ahead when possible
Normally, this is my go-to place & theyre usually pretty quick. However, after waiting over 15min for my order, I get home to find my Shrimp Skewers have NO SHRIMP. Like seriously??
2575 N Hollywood Way UNIT 107, Burbank, CA 91505