For the "general questions" department, they never pick up their phone; not sure if it's the same for the other departments (e.g., meat, deli, bakery).
Yoojin S.
You know, good ol Safeway. Burlingame's safe so this safeway feels quite safe too. Grocery's always pretty reliable here.BUT okay their cream puffs. I just had to write this review to SHOUTOUT TO THE BAKERY DEPARTMENT!Their creampuffs -- quite delicious. Filled to the max with whipped cream. These cream puffs, even at 3.99, they are massive. It feels like you're holding a bigmac. This is a great feeling.Shells aren't like super crispy, we're not expecting that here since it's prob been sitting in a plastic tub for a few hours. But like man, this is still better than other cream puffs like mustache papa or something. I've also gotten the same cream puffs at the Millbrae Safeway, but their cream was like lemony. No good. Burlingame Safeway is where it's at.
Jack R.
Your average Safeway.Not too unsafe, but also finding parking here is a disaster.The Starbucks here is always on break or out to lunch or rude.They always seem to be out of whatever is advertised, especially if there's a special on Yogurt.I find this Safeway a bit chaotic and even self service check out has a wait at all hours of the day.
Ange H.
This is a really nice safeway very clean and the managers that work there are very nice to the customers and good to the employees
Branden L.
Great Safeway well stocked up on everything. All the Manager's do an excellent job, shout out to Wendy one of the managers for handling a situation very professionally. I highly recommend this store
G H.
The store is conveniently located, and offers ample parking. You will pay a lot for groceries here, well anywhere, but especially here. For your money you will be rudely treated by nearly every employee that you encounter. This is the store where all the malcontents work.Suggestion, if you must shop Safeway, drive a little further on El Camino Real in either direction. The San Mateo and Millbrae stores are still pricey but their staff is professional.
Danielle D.
This review is for Safeway, on Howard Avenue, Burlingame. This morning my cashier 'Karla' has no customer service skills. Seemed impatient. I asked her a question about the sale price of an item, she got defensive and snapped at me. She should attend customer service training. I had dealings with this person before, not helpful.
John L.
Went in with my wife, It was a pleasant enough shopping experience until self checkout. the employee Fernando rudely implied we were not paying for everything. We proved otherwise.. Then as we were walking by him to leave he says a rude comment to my wife. Unbelievable lack of professionalism. Someone with that bad of an attitude and judgmental behavior should not be in customer service.
Tanya W.
Went to deli counter, and asked for tenders. I distinctly asked for barbecue sauce as she suggested ranch. I told her 3 times bar barbecue sauce. I had other shopping to do so I was going to take the tenders and check them out with my other items before she said can you pay here? Sure I can. But customer service is lacking here especially when I speak English, and she assumed something different that reality. This little old lady needs to go back to class and learn appropriate customer service skills. The young man next to her was even shocked and he is probably 40 years younger. He was kind. Northern California is suffering from a racial sickness, or something. I come in there all the time and I work next door. I decide to get my tenders and end my shopping right then. Old people need new training.
C W.
This rating is only for Starbucks in this Safeway. Got a grande latte Monday morning on December 19th. The latte was near tasteless. In a sense, water tasted better. If I lived in Burlingame, I definitely would have brought it back. Just terrible. Will not be going back to this Safeway Starbucks. Will be going to the Starbucks store on Burlingame Avenue.
Greg the cashier was very rude tonight. He definitely looked like he didn't want to be there. As soon as we walked up to the register you can tell he was just not wanting to be there. I made one big purchase for a delivery service, and then had another small one to make. For the second one, I had to step away since the card wasn't working. I walked over to the ATM machine that was right across from the checkout line I was at. As I was doing that my partner was standing at the register still. I let her know to tell the cashier he can help the next customer in line as it is thanksgiving eve so it was a little busy. He told her that he couldn't cancel the order and demanded multiple times if she was going to buy it in that moment or not. He walked away to get support and you could tell he was irritated. I let the cashier finish up helping the customer before I went back to pay for the second transaction. I walked up to him and told him I'm ready and he said " are you sure " in the snarkiest way possible. I said yes. Then he scanned everything and I was paying for the items, and the machine didn't accept payment so instead of him asking me to try again he said in a very rude way " invalid payment ". I tried it once more and it went through. He handed me the receipt and as I was getting ready to walk away, I told him to fix his attitude and he groaned back at me while there was other people waiting to check out in his line. It's understandable to be stressed out working in a busy environment especially during the holidays but to have such a nasty attitude in your customers faces is absolutely ridiculous and very unprofessional.
Matt S.
Rudest service ever. Just got a $12 sandwich from the deli, Asian woman working behind the counter, must have the worst customer service I've seen in years, no thank you whatsoever, throwing the utensils around as if she was annoyed I was ordering food. I was going to order more things from the deli but didn't bother as I did not want to deal with her any further. Ended up going to Mollie Stone's and happily paid more for friendly faces and polite customer service. I'm so done with this terrible service from the Safeway. Never coming back here again. Your management should be ashamed of themselves. Pathetic service. I ordered a Chipotle roast beef sandwich and she was trying to charge for the blue cheese that was supposed to go on the sandwich as part of the ingredients, and was acting hostile and irritated the entire time. If you order food from this deli it will feel stressful and you'll have anxiety dealing with their staff. I advise you go elsewhere. They clearly don't want your business and don't want to be bothered. Clearly the people working at the Safeway do not want your business and will be irritated if you purchase anything here because that will force them to have to do their jobs. Management should all be reprimanded and fired. Worst Safeway in the entire Bay Area
Angel W.
Alissa the cashier was very rude tonight. She didn't want to be there, you could tell. I called the manager and he showed her how to check out groceries and he was very professional and didn't mind being there. Hard to deal with Moody cashiers when you're just looking for professionalism. I got that from the manager. I guess that's why he's the manager and she's a cashier.
Michael K.
If you ever want a 5 star sandwich see Natali in the deli, she is incredible lol. Give it a try, I promise you will be amazed. Best sandwich maker in the world.
Ming C.
It looks like such a nice store from the outside. I came here out of convivence due to nothing around the area is cheap in anyway. So while waiting for my partner to finish what they were doing I decided to do what I liked, window shop for food. I know it is a strange habit, more of a fetish. Upon walking in the early after I see a rodent run across the meat display. That close to actual food, don't know how it looks on the other side of that wall.
For the "general questions" department, they never pick up their phone; not sure if it's the same for the other departments (e.g., meat, deli, bakery).
You know, good ol Safeway. Burlingame's safe so this safeway feels quite safe too. Grocery's always pretty reliable here.BUT okay their cream puffs. I just had to write this review to SHOUTOUT TO THE BAKERY DEPARTMENT!Their creampuffs -- quite delicious. Filled to the max with whipped cream. These cream puffs, even at 3.99, they are massive. It feels like you're holding a bigmac. This is a great feeling.Shells aren't like super crispy, we're not expecting that here since it's prob been sitting in a plastic tub for a few hours. But like man, this is still better than other cream puffs like mustache papa or something. I've also gotten the same cream puffs at the Millbrae Safeway, but their cream was like lemony. No good. Burlingame Safeway is where it's at.
Your average Safeway.Not too unsafe, but also finding parking here is a disaster.The Starbucks here is always on break or out to lunch or rude.They always seem to be out of whatever is advertised, especially if there's a special on Yogurt.I find this Safeway a bit chaotic and even self service check out has a wait at all hours of the day.
This is a really nice safeway very clean and the managers that work there are very nice to the customers and good to the employees
Great Safeway well stocked up on everything. All the Manager's do an excellent job, shout out to Wendy one of the managers for handling a situation very professionally. I highly recommend this store
The store is conveniently located, and offers ample parking. You will pay a lot for groceries here, well anywhere, but especially here. For your money you will be rudely treated by nearly every employee that you encounter. This is the store where all the malcontents work.Suggestion, if you must shop Safeway, drive a little further on El Camino Real in either direction. The San Mateo and Millbrae stores are still pricey but their staff is professional.
This review is for Safeway, on Howard Avenue, Burlingame. This morning my cashier 'Karla' has no customer service skills. Seemed impatient. I asked her a question about the sale price of an item, she got defensive and snapped at me. She should attend customer service training. I had dealings with this person before, not helpful.
Went in with my wife, It was a pleasant enough shopping experience until self checkout. the employee Fernando rudely implied we were not paying for everything. We proved otherwise.. Then as we were walking by him to leave he says a rude comment to my wife. Unbelievable lack of professionalism. Someone with that bad of an attitude and judgmental behavior should not be in customer service.
Went to deli counter, and asked for tenders. I distinctly asked for barbecue sauce as she suggested ranch. I told her 3 times bar barbecue sauce. I had other shopping to do so I was going to take the tenders and check them out with my other items before she said can you pay here? Sure I can. But customer service is lacking here especially when I speak English, and she assumed something different that reality. This little old lady needs to go back to class and learn appropriate customer service skills. The young man next to her was even shocked and he is probably 40 years younger. He was kind. Northern California is suffering from a racial sickness, or something. I come in there all the time and I work next door. I decide to get my tenders and end my shopping right then. Old people need new training.
This rating is only for Starbucks in this Safeway. Got a grande latte Monday morning on December 19th. The latte was near tasteless. In a sense, water tasted better. If I lived in Burlingame, I definitely would have brought it back. Just terrible. Will not be going back to this Safeway Starbucks. Will be going to the Starbucks store on Burlingame Avenue.
Restaurantji Recommends
Greg the cashier was very rude tonight. He definitely looked like he didn't want to be there. As soon as we walked up to the register you can tell he was just not wanting to be there. I made one big purchase for a delivery service, and then had another small one to make. For the second one, I had to step away since the card wasn't working. I walked over to the ATM machine that was right across from the checkout line I was at. As I was doing that my partner was standing at the register still. I let her know to tell the cashier he can help the next customer in line as it is thanksgiving eve so it was a little busy. He told her that he couldn't cancel the order and demanded multiple times if she was going to buy it in that moment or not. He walked away to get support and you could tell he was irritated. I let the cashier finish up helping the customer before I went back to pay for the second transaction. I walked up to him and told him I'm ready and he said " are you sure " in the snarkiest way possible. I said yes. Then he scanned everything and I was paying for the items, and the machine didn't accept payment so instead of him asking me to try again he said in a very rude way " invalid payment ". I tried it once more and it went through. He handed me the receipt and as I was getting ready to walk away, I told him to fix his attitude and he groaned back at me while there was other people waiting to check out in his line. It's understandable to be stressed out working in a busy environment especially during the holidays but to have such a nasty attitude in your customers faces is absolutely ridiculous and very unprofessional.
Rudest service ever. Just got a $12 sandwich from the deli, Asian woman working behind the counter, must have the worst customer service I've seen in years, no thank you whatsoever, throwing the utensils around as if she was annoyed I was ordering food. I was going to order more things from the deli but didn't bother as I did not want to deal with her any further. Ended up going to Mollie Stone's and happily paid more for friendly faces and polite customer service. I'm so done with this terrible service from the Safeway. Never coming back here again. Your management should be ashamed of themselves. Pathetic service. I ordered a Chipotle roast beef sandwich and she was trying to charge for the blue cheese that was supposed to go on the sandwich as part of the ingredients, and was acting hostile and irritated the entire time. If you order food from this deli it will feel stressful and you'll have anxiety dealing with their staff. I advise you go elsewhere. They clearly don't want your business and don't want to be bothered. Clearly the people working at the Safeway do not want your business and will be irritated if you purchase anything here because that will force them to have to do their jobs. Management should all be reprimanded and fired. Worst Safeway in the entire Bay Area
Alissa the cashier was very rude tonight. She didn't want to be there, you could tell. I called the manager and he showed her how to check out groceries and he was very professional and didn't mind being there. Hard to deal with Moody cashiers when you're just looking for professionalism. I got that from the manager. I guess that's why he's the manager and she's a cashier.
If you ever want a 5 star sandwich see Natali in the deli, she is incredible lol. Give it a try, I promise you will be amazed. Best sandwich maker in the world.
It looks like such a nice store from the outside. I came here out of convivence due to nothing around the area is cheap in anyway. So while waiting for my partner to finish what they were doing I decided to do what I liked, window shop for food. I know it is a strange habit, more of a fetish. Upon walking in the early after I see a rodent run across the meat display. That close to actual food, don't know how it looks on the other side of that wall.