The baked bread tastes good and I've been buying it for years. For about the last year, most of the time, Berolina bakery bread is filled with holes. Like, half the loaf of bread has holes! You cannot make sandwiches with bread like this. How does a professional bakery sell bread with a bunch of holes in it? Posting because it's happened so many times, and they are still continuing to sell bread with holes in it. UPDATE: Editing because I found the owner's response a little bit strange. First of all, I know what sourdough bread is. This was not sourdough. Second, many artisanal breads are made by hand. And they do not have big holes. It is poor quality work. Bread prepared properly does not have holes. Perhaps the yeast was not mixed properly, or perhaps fermentation went on too long, or maybe it was another issue. Like I said, it's hit or miss with Berolina bread. It tastes good, but hopefully they can improve on their process and make bread like an artisanal, hand-made bread should be made - without half the loaf containing big holes. It did not used to happen before, so they had it figured out back then. Maybe go back to the prior method.
Marina K.
I'm never disappointed by the quality and freshness of the bread, cakes, and pastries of this Glendale treasure. Best Cranberry Danish and Chocolate Croissant EVER! If you're in the area, definitely make a stop
Monica G.
Amazing cakes, cookies, breads and sandwiches. Lately I have been ordering online and using their alley service which is great. Time saving and efficient with excellent service. I highly recommend it along with my two favorites, the sourdough bread and Prince cake! I appreciate the high quality and the service I receive. Berolina is a family run business and has been in the community for a long time. I am always happy to support them!
Andrea M.
They have really good bread and pastries but customer service is lacking. First, they cannot be reached by phone unless you're in the back alley waiting for a pick up, so if you have a simple question, you're out of luck. I tried that phone line and was immediately snapped at "We don't take orders over the phone. Everything is on line." I had wanted to add one slice of cheesecake to my pick up order and couldn't find it as an option so I placed a request in comment section. It was ignored. I asked the woman who brought out my bags and she told me that she had seen the request but didn't add it because it was an option on line and it's my fault that I couldn't find it. Furthermore, if I wanted it, I would need to go stand in line inside the store because " We are already providing a service here" so there was no way that she was willing to add it. Some of the girls inside the store are sweet and helpful, but there are others who make you feel like the cockroach on the wedding cake.
Cc
We got a Princess Cake, which was green on the outside and vanilla on the inside with raspberry. The inside had cream and wasn’t too sweet, which we liked. But, the green part on the outside was a bit too sweet.I know they were busy, but I was NOT pleased that before I even got my receipt, another worker took over the cash register to help her customer, making me wait till she was done. There was no apology. I found this to be very unprofessional!!!
Atmosphere: 3
Food: 3
Service: 2
Emma Michaelsen
Came here for the first time to try the Swedish Semla. I called in and they recommended I would order ahead since they were "flying out the door" so I ordered online and got there 4h later and they had plenty left. The semla bun and almond paste was good, but unfortunately the whip cream was out of date, as it did not taste or smell right. The staff was nice but got our sandwich orders wrong. We ordered two regular and one panini toasted but we got three regular and none toasted. The soup was delicious, but the staff member could not tell us what kind of soup it was. I am still leaving 4 stars, because I really want to like this place.
Atmosphere: 5
Food: 2
Service: 3
T Wanderluster
Small quaint charming bakery with fresh delicious pastries & good customer service.
Atmosphere: 5
Food: 5
Service: 5
Nixon Hernandez
It's a terrible Services... the manager doesn't have any professional skills...
Atmosphere: 1
Food: 1
Service: 1
Paul Gaynon
Bread's are excellent and worth the trips. Will never buy groacery store bread again.
Atmosphere: 4
Food: 5
Service: 5
Jennifer Hazeltine
We had a Princess cake on order for our gender reveal, we chose this as our cake because my aunt who passed last year was such a fan of this bakery and particularly, this cake. The bakery made sure that we couldn’t see what color was inside the box by carefully boxing and wrapping it for us, as a friend had called in the order to surprise us. We were so surprised to find we are having another GIRL! We want to extend our thanks and gratitude to the bakery for this special surprise and for providing us with the most delicious cake we could’ve ever imagined. Every single guest had seconds, even thirds of this cake, it was so delicious! You can taste the difference when you use a small home town bakery and not a generic grocery store. Thank you so much for a lasting memory and for helping us also honor my late aunt
i have been shopping here for a long time and especially love their swiss farmers bread. today i also bought a cherry pie for a friend who said it was the best pie she had ever had. the place is cozy like a true european bakery. i want to comment on the reviews that claim the employees are very rude. that has never been my experience i suspect that the customers who claim employees were rude to them were rude and disrespectful themselves. try berolina you won't be disappointed just be kind .
Tina H.
The waffles are so delicious! The workers are the best! I bring everyone here :) highly recommend for breakfast.
Arpie D.
Heard about this place when I went to a birthday and it's now one of my favorite spots. For birthday cakes, pastries or a light sandwich for lunch!
Linda F.
Pros. Customizable marzipan color. Cons. Cake was top heavy with no reinforcement. Cake collapsed inward. Cake sat on hot counter in hot bakery before being boxed and given to customer. Staff was too preoccupied with her own personal matters to take the time to box the cake immediately and give it to customer at pickup time. Another staff member saw what happened and took care of it. Took over 20+ minutes from arrival time to receive cake that sat on counter the entire time. Overall unhappy customer. Will not recommend. Will not come back.
Tennie S.
I went to Berolina, very exited to try out custard danish it was around 3pm and it was sold out so I purchased Almond paste strip and coupler others, taste good but it seems so old stale bread, it was hard to get a bite out of it and hard to chew. I couldn't believe how old that pastries was?? I was shocked they are selling that kind of old not fresh items in that Berolina Bakery. I'm disappointed.
The baked bread tastes good and I've been buying it for years. For about the last year, most of the time, Berolina bakery bread is filled with holes. Like, half the loaf of bread has holes! You cannot make sandwiches with bread like this. How does a professional bakery sell bread with a bunch of holes in it? Posting because it's happened so many times, and they are still continuing to sell bread with holes in it. UPDATE: Editing because I found the owner's response a little bit strange. First of all, I know what sourdough bread is. This was not sourdough. Second, many artisanal breads are made by hand. And they do not have big holes. It is poor quality work. Bread prepared properly does not have holes. Perhaps the yeast was not mixed properly, or perhaps fermentation went on too long, or maybe it was another issue. Like I said, it's hit or miss with Berolina bread. It tastes good, but hopefully they can improve on their process and make bread like an artisanal, hand-made bread should be made - without half the loaf containing big holes. It did not used to happen before, so they had it figured out back then. Maybe go back to the prior method.
I'm never disappointed by the quality and freshness of the bread, cakes, and pastries of this Glendale treasure. Best Cranberry Danish and Chocolate Croissant EVER! If you're in the area, definitely make a stop
Amazing cakes, cookies, breads and sandwiches. Lately I have been ordering online and using their alley service which is great. Time saving and efficient with excellent service. I highly recommend it along with my two favorites, the sourdough bread and Prince cake! I appreciate the high quality and the service I receive. Berolina is a family run business and has been in the community for a long time. I am always happy to support them!
They have really good bread and pastries but customer service is lacking. First, they cannot be reached by phone unless you're in the back alley waiting for a pick up, so if you have a simple question, you're out of luck. I tried that phone line and was immediately snapped at "We don't take orders over the phone. Everything is on line." I had wanted to add one slice of cheesecake to my pick up order and couldn't find it as an option so I placed a request in comment section. It was ignored. I asked the woman who brought out my bags and she told me that she had seen the request but didn't add it because it was an option on line and it's my fault that I couldn't find it. Furthermore, if I wanted it, I would need to go stand in line inside the store because " We are already providing a service here" so there was no way that she was willing to add it. Some of the girls inside the store are sweet and helpful, but there are others who make you feel like the cockroach on the wedding cake.
We got a Princess Cake, which was green on the outside and vanilla on the inside with raspberry. The inside had cream and wasn’t too sweet, which we liked. But, the green part on the outside was a bit too sweet.I know they were busy, but I was NOT pleased that before I even got my receipt, another worker took over the cash register to help her customer, making me wait till she was done. There was no apology. I found this to be very unprofessional!!!
Atmosphere: 3
Food: 3
Service: 2
Came here for the first time to try the Swedish Semla. I called in and they recommended I would order ahead since they were "flying out the door" so I ordered online and got there 4h later and they had plenty left. The semla bun and almond paste was good, but unfortunately the whip cream was out of date, as it did not taste or smell right. The staff was nice but got our sandwich orders wrong. We ordered two regular and one panini toasted but we got three regular and none toasted. The soup was delicious, but the staff member could not tell us what kind of soup it was. I am still leaving 4 stars, because I really want to like this place.
Atmosphere: 5
Food: 2
Service: 3
Small quaint charming bakery with fresh delicious pastries & good customer service.
Atmosphere: 5
Food: 5
Service: 5
It's a terrible Services... the manager doesn't have any professional skills...
Atmosphere: 1
Food: 1
Service: 1
Bread's are excellent and worth the trips. Will never buy groacery store bread again.
Atmosphere: 4
Food: 5
Service: 5
We had a Princess cake on order for our gender reveal, we chose this as our cake because my aunt who passed last year was such a fan of this bakery and particularly, this cake. The bakery made sure that we couldn’t see what color was inside the box by carefully boxing and wrapping it for us, as a friend had called in the order to surprise us. We were so surprised to find we are having another GIRL! We want to extend our thanks and gratitude to the bakery for this special surprise and for providing us with the most delicious cake we could’ve ever imagined. Every single guest had seconds, even thirds of this cake, it was so delicious! You can taste the difference when you use a small home town bakery and not a generic grocery store. Thank you so much for a lasting memory and for helping us also honor my late aunt
Restaurantji Recommends
i have been shopping here for a long time and especially love their swiss farmers bread. today i also bought a cherry pie for a friend who said it was the best pie she had ever had. the place is cozy like a true european bakery. i want to comment on the reviews that claim the employees are very rude. that has never been my experience i suspect that the customers who claim employees were rude to them were rude and disrespectful themselves. try berolina you won't be disappointed just be kind .
The waffles are so delicious! The workers are the best! I bring everyone here :) highly recommend for breakfast.
Heard about this place when I went to a birthday and it's now one of my favorite spots. For birthday cakes, pastries or a light sandwich for lunch!
Pros. Customizable marzipan color. Cons. Cake was top heavy with no reinforcement. Cake collapsed inward. Cake sat on hot counter in hot bakery before being boxed and given to customer. Staff was too preoccupied with her own personal matters to take the time to box the cake immediately and give it to customer at pickup time. Another staff member saw what happened and took care of it. Took over 20+ minutes from arrival time to receive cake that sat on counter the entire time. Overall unhappy customer. Will not recommend. Will not come back.
I went to Berolina, very exited to try out custard danish it was around 3pm and it was sold out so I purchased Almond paste strip and coupler others, taste good but it seems so old stale bread, it was hard to get a bite out of it and hard to chew. I couldn't believe how old that pastries was?? I was shocked they are selling that kind of old not fresh items in that Berolina Bakery. I'm disappointed.