Take too long when here for lunch, they do not honor the rewards system even when you show them to scan.
Charles Shapiro
Food here has always been solid especially the grilled chicken.
Atmosphere: 2
Food: 4
Service: 4
Cyndi Nava
Every single time I order from this store I always ended with an incomplete order. 1st time I ordered through DoorDash they stole my complete order. Second time I ordered throughout the app and even like that I am missing the dressing on my salad, the gravy for my mashed potatoes and not sauces at all. Really disappointed.
Food: 3
Service: 1
Cesar Manuel
Amazing service ! I love this place always fast and amazing chicken !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Chicken Combo
Randal Nelson
Just another El Pollo Loco location…Asked for extra cheese on my grilled tortilla roll up thing which has been changed up and they charged me for it but there was less cheese on it than if I hadn’t asked for extra! Menu has been changed up(grilled tortilla roll up) and my favorite jalapeño hot sauce packets are no more.☹️Think I’m done with this chain …
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: 2pc Combo with Beans and Rice, Chips and Guacamole
M Dymond
When these first came out in CA (I lived there) they were great. Huge lines. But now I live in Texas and tried them here, they suck. So while visiting in CA we tried one there. It is good. I would eat there again, but it's not what it used to be. Maybe I need to try a third time in Texas.
Atmosphere: 3
Food: 3
Service: 3
Yvonne
The staff here is always very friendly and welcoming! Consistently good food and I’ve never had a problem with my takeout orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grande Avocado Chicken Bowl
Lauro Balbuena
There service was okay after I ordered I got to my work place I found out that my order was wrong I got the wrong food.
Will Americans work at all in this life? she doesn't care that she's violating company regulations. Maybe they should go to the labor market instead of working in the service sector? classic disgusting American
This place was amazing ! Very clean inside and out and amazing workers ! Food never disappoints, always fresh and yummy! I recommend everyone to give it a try !!Wheelchair accessibility: Employees are always helping people with wheel chairs as to bringing their food to the table and opening doors for them !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2pc Combo with Beans and Rice, Burrito, Double Chicken Avocado Salad, Chips and Guacamole
Adrian V.
I ordered delivery from Uber Eats, and these guys sent me an empty cup as a drink, plus 3 pieces of chicken on "chicken salad".
Mpr D.
Can your chicken be any drier or did I make a mistake and ordered charcoal dry chicken? Unbelievable!! I was going to brave through this since I was hungry but later my family said they wouldn't. I repacked it and drove 15 mins back to the store. The manager took care of it so that's why I am changing this review to 3 stars. The new batch of chicken is 5 stars.
Victor C.
The chicken is cook inconsistent and mostly dry. Service is not great either. The quality and price of what you're ordering is not worth it.
Take too long when here for lunch, they do not honor the rewards system even when you show them to scan.
Food here has always been solid especially the grilled chicken.
Atmosphere: 2
Food: 4
Service: 4
Every single time I order from this store I always ended with an incomplete order. 1st time I ordered through DoorDash they stole my complete order. Second time I ordered throughout the app and even like that I am missing the dressing on my salad, the gravy for my mashed potatoes and not sauces at all. Really disappointed.
Food: 3
Service: 1
Amazing service ! I love this place always fast and amazing chicken !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Chicken Combo
Just another El Pollo Loco location…Asked for extra cheese on my grilled tortilla roll up thing which has been changed up and they charged me for it but there was less cheese on it than if I hadn’t asked for extra! Menu has been changed up(grilled tortilla roll up) and my favorite jalapeño hot sauce packets are no more.☹️Think I’m done with this chain …
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: 2pc Combo with Beans and Rice, Chips and Guacamole
When these first came out in CA (I lived there) they were great. Huge lines. But now I live in Texas and tried them here, they suck. So while visiting in CA we tried one there. It is good. I would eat there again, but it's not what it used to be. Maybe I need to try a third time in Texas.
Atmosphere: 3
Food: 3
Service: 3
The staff here is always very friendly and welcoming! Consistently good food and I’ve never had a problem with my takeout orders.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grande Avocado Chicken Bowl
There service was okay after I ordered I got to my work place I found out that my order was wrong I got the wrong food.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Salads, Avocado, Burrito, Grande Avocado Chicken Bowl, Double Chicken Tostada Salad
Chicken is always small &
Atmosphere: 5
Food: 1
Service: 5
Will Americans work at all in this life? she doesn't care that she's violating company regulations. Maybe they should go to the labor market instead of working in the service sector? classic disgusting American
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location is the best El Pollo Loco ever they have amazing workers, best food , very fast and most importantly very friendly ! 5/5 recommend !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Burrito, Double Chicken Avocado Salad
This place was amazing ! Very clean inside and out and amazing workers ! Food never disappoints, always fresh and yummy! I recommend everyone to give it a try !!Wheelchair accessibility: Employees are always helping people with wheel chairs as to bringing their food to the table and opening doors for them !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2pc Combo with Beans and Rice, Burrito, Double Chicken Avocado Salad, Chips and Guacamole
I ordered delivery from Uber Eats, and these guys sent me an empty cup as a drink, plus 3 pieces of chicken on "chicken salad".
Can your chicken be any drier or did I make a mistake and ordered charcoal dry chicken? Unbelievable!! I was going to brave through this since I was hungry but later my family said they wouldn't. I repacked it and drove 15 mins back to the store. The manager took care of it so that's why I am changing this review to 3 stars. The new batch of chicken is 5 stars.
The chicken is cook inconsistent and mostly dry. Service is not great either. The quality and price of what you're ordering is not worth it.