Incredibly clean, with incredibly friendly & attentive staff! Brought my parents here for their first hot pot experience (it was my first time at Haidilao, too). We were greeted by Sharon, who, upon learning it was our first time, took a minute to explain how everything worked. She passed the word onto our server Earl, who turned out to be AWESOME. He explained everything in detail, guided us through the process, and mixed us a couple of complimentary sauces (!). Throughout the meal he was always nearby when we needed him, even though he was juggling us with other tables (which he also handled brilliantly! Could hear him making legit conversation with other patrons). The sauce bar included desserts & appetizers, and he made suggestions for which ones to try (they were all good)! He and Sharon were both very hands-on and helpful as we were packing up our broths to take home. They both took a lot of initiative and were genuinely “present” with us.The whole restaurant was also extremely clean & well-organized — there was obviously a lot of attention paid to both food safety and customer experience. Food was incredible of course. Very very impressed, and will be back! ⭐️⭐️⭐️⭐️⭐️Dietary restrictions: The sauce bar includes labels & recipes for vegetarian and gluten-free sauces/ingredients, as well as labels for major 8 allergens (including soy). As I left, I spotted an area with candies (for children? while waiting for a table? I only glimpsed it) and each was clearly labeled with “CONTAINS WHEAT,” etc. If you have allergies and tell a staff member, I have no doubt that they would make recommendations and let you know what is available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Spicy Soup Base, Fish Ball, Dessert
Robin Cierley
Earl was the best. He even made his secret hot sauce for us. It has no name. But made by Earl!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Dancing Noodle, One Sauce Bar, Haidilao Tripe Platter, Soup
Denise Haley
Wonderful service and food, great for a
Atmosphere: 5
Food: 5
Service: 5
QIN ZHANG
I really like Haidilao pot Irvine restaurant, it’s a very cozy place, and my family and I had many memories here. My daughter says the waiter named Oliver is a handsome man.
Atmosphere: 5
Food: 5
Service: 5
William Orellana
First time here and I recommend anyone that's hasn't tried to try it great experience,thank you to our server Kenny for the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef, One Sauce Bar, Soup
Joe
Always a great time going here, regardless of the day, the service is always top notch and the food never ceases to amaze here!The bar area is always stocked and clean and absolutely love the fresh fruit selection. Tonight I’m getting the pineapple, apple, and rice pudding mixed with brown sugar syrup. Yum!!
Imnobody95
very good experience, Very delight service. I got an angus beef for only 1.99$ per plate very good deal!! , also got milk tea for free. The staffs is so nice. 1000/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: One Sauce Bar, Haidilao Tripe Platter, Soup
tiffany yeung
The service was good and the food was amazing.
Atmosphere: 5
Food: 5
Service: 5
Michael Nguyen
Service was really fast and attentive. The food is high quality and the sauce bar is a fun part of eating here. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Soup Base, Fish Ball, One Sauce Bar, Beef Tongues
Judy Wong
Great food and attentive service! A lot of variety at the sauce bar along with other sides.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Spicy Soup Base, Fish Ball, Pork Bone Soup Base, Miso Soup, Beef, One Sauce Bar, Soup
Incredibly clean, with incredibly friendly & attentive staff! Brought my parents here for their first hot pot experience (it was my first time at Haidilao, too). We were greeted by Sharon, who, upon learning it was our first time, took a minute to explain how everything worked. She passed the word onto our server Earl, who turned out to be AWESOME. He explained everything in detail, guided us through the process, and mixed us a couple of complimentary sauces (!). Throughout the meal he was always nearby when we needed him, even though he was juggling us with other tables (which he also handled brilliantly! Could hear him making legit conversation with other patrons). The sauce bar included desserts & appetizers, and he made suggestions for which ones to try (they were all good)! He and Sharon were both very hands-on and helpful as we were packing up our broths to take home. They both took a lot of initiative and were genuinely “present” with us.The whole restaurant was also extremely clean & well-organized — there was obviously a lot of attention paid to both food safety and customer experience. Food was incredible of course. Very very impressed, and will be back! ⭐️⭐️⭐️⭐️⭐️Dietary restrictions: The sauce bar includes labels & recipes for vegetarian and gluten-free sauces/ingredients, as well as labels for major 8 allergens (including soy). As I left, I spotted an area with candies (for children? while waiting for a table? I only glimpsed it) and each was clearly labeled with “CONTAINS WHEAT,” etc. If you have allergies and tell a staff member, I have no doubt that they would make recommendations and let you know what is available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Spicy Soup Base, Fish Ball, Dessert
Earl was the best. He even made his secret hot sauce for us. It has no name. But made by Earl!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Dancing Noodle, One Sauce Bar, Haidilao Tripe Platter, Soup
Wonderful service and food, great for a
Atmosphere: 5
Food: 5
Service: 5
I really like Haidilao pot Irvine restaurant, it’s a very cozy place, and my family and I had many memories here. My daughter says the waiter named Oliver is a handsome man.
Atmosphere: 5
Food: 5
Service: 5
First time here and I recommend anyone that's hasn't tried to try it great experience,thank you to our server Kenny for the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef, One Sauce Bar, Soup
Always a great time going here, regardless of the day, the service is always top notch and the food never ceases to amaze here!The bar area is always stocked and clean and absolutely love the fresh fruit selection. Tonight I’m getting the pineapple, apple, and rice pudding mixed with brown sugar syrup. Yum!!
very good experience, Very delight service. I got an angus beef for only 1.99$ per plate very good deal!! , also got milk tea for free. The staffs is so nice. 1000/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: One Sauce Bar, Haidilao Tripe Platter, Soup
The service was good and the food was amazing.
Atmosphere: 5
Food: 5
Service: 5
Service was really fast and attentive. The food is high quality and the sauce bar is a fun part of eating here. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Soup Base, Fish Ball, One Sauce Bar, Beef Tongues
Great food and attentive service! A lot of variety at the sauce bar along with other sides.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dipping Sauce, Spicy Soup Base, Fish Ball, Pork Bone Soup Base, Miso Soup, Beef, One Sauce Bar, Soup
Restaurantji Recommends
The service here is amazing and this is my favorite place to get hotpot.
Atmosphere: 5
Food: 5
Service: 5
yummy！
Atmosphere: 5
Food: 5
Service: 5
Good food and service!
Atmosphere: 5
Food: 5
Service: 5
Good service! We live thus place!
Atmosphere: 5
Food: 5
Service: 5
Good service and great food!
Atmosphere: 5
Food: 5
Service: 5