Girl spit in my ice cream she was short and angry.
Kenia G.
Today I found out I have a broken foot. I went to Hawaii and I rolled my ankle on a rock 2 weeks ago. My partner took me out for ice cream after leaving the ER. I got a hot brownie fudge Sunday and it was tasty and a root beer float. Both super amazing. Don't forget to check out your baskin Robbins deals on the app in case there is something on there you like. Friendly staff always.
Gracie M.
Honestly ,I haven't been here in so long. My husband on the other hand is a frequent customer.Decided to bring my granddaughter here for a special treat. She absolutely loves ice cream.For starters there is plenty of parking outside which makes it so convenient.They have plenty of choices inside and also various ice cream cakes to purchase.She chose the unicorn ice cream special which is $4.99. They also gave her a unicorn head piece.Overall, a great experience and the service was great. Thank you Baskin Robbins.
k G
I love this baskin Robbins. They are very friendly and love that they have more than one non dairy option. we purchased an ice cream cake and asked an associate to put happy Mother’s Day for us. Clea did an incredible job and made it super cute.If you download the app you will get a free scoop of ice cream and also get some discounts. We saw a bogo (buy one get one free) creature creation and we decide to give it a try. We saved $5.00. Cleo decorated our creatures and again did an great job :). We also used our free scoop of ice cream and got the strawberry dragonfruit. That saved us a few more bucks and got to try a new flavor. You get a free scoop when you download the app. The scoop was a pretty nice size. The mixed berry smoothly was delicious. Don’t forget to leave a review and save $1.00 for future visits. Excited to try the ice cream cake. Highly recommend.
Caralena Zack
They made my daughter's custom cake and it turned out amazing! The customer service is excellent. :-)
Antonette N.
Food is good.Service is excellent.We got served by Amy.Very pleasant staff.They welcome us, upon arriving.Ambiance okay.It's good to have ice cream, during this time.
Patricia Ironside
Loved there Ice cream. So many flavors to choose from.there customer service was good..
Vanessa Rodriguez
Loved how cute this cake came out. Will be ordering again!
Jennifer Catron
I ordered a cake 1 week prior to my birthday and on my birthday when I went to pick up the cake it was the wrong one. So I asked for a refund but was told I would have to leave the cake behind & she would refund me. So pretty much they wanted me to have a party without a cake and not refund me for there error……Never again!
The area of the Baskin Robbins is a little shady. But when you walk into Baskin-Robbins the store is clean and everything in the display cabins are nice as well. The customer service is amazing. You are greeted as soon as you walk in. The employees provide quick customer service. I love the milk shakes and the prices for the milkshakes are reasonable.
Phil H.
Manager Kathy is a absolute 10 Star young Lady. I cannot say enough about the customer service she provides. Baskin definitely can rest assure that the Lancaster , Ca branch is taking care of business and their customers. Thank you Kathy for your commitment to a rare service....."Customer Service"
William Shattuck
Why use an app to make an order when I drive to the shop? With our whole family and 2 cars they want me to make my order using an app rather than treat me in person like a person. I am not an electronic device, I want proper customer service with people. You cannot get personal service or proper service through an app. You cannot explain things through an app, ask questions through an app, see what looks good in an app and make a well informed decision in an app or through any online ordering. I go to an ice-cream shop with my family to receive proper in person customer service and enjoy the excitement on my kids faces as they get to look and choose a flavor and toppings, you cannot get that with an app. Baskin Robbins needs to get back in the business of treating people like people, with a smile, good customer service, in person, and STOP treating people like they are electronic devices that have limited freedom and choices with no way of communicating with people. Do you realize that when you take away person to person contact you steal and destroy a person's ability to learn to interact with other people or develop good customer service skills and responsibility. Please treat people like people again. Stop requiring apps for service.
Riduan D.
BR (31 flavors as I remember it) has been and is a favorite spot for me. I like the variety-although I mostly order fudge on chocolate-BR offers. It brings back memories.
Wendy R.
Ahhhmazing. The chocolate dipped waffle bowl/cone! 10/10 Definitely recommend. Melts in your mouth .... Yummmm. We'll be back with the munchies again!
Yes I am a very happy
Girl spit in my ice cream she was short and angry.
Today I found out I have a broken foot. I went to Hawaii and I rolled my ankle on a rock 2 weeks ago. My partner took me out for ice cream after leaving the ER. I got a hot brownie fudge Sunday and it was tasty and a root beer float. Both super amazing. Don't forget to check out your baskin Robbins deals on the app in case there is something on there you like. Friendly staff always.
Honestly ,I haven't been here in so long. My husband on the other hand is a frequent customer.Decided to bring my granddaughter here for a special treat. She absolutely loves ice cream.For starters there is plenty of parking outside which makes it so convenient.They have plenty of choices inside and also various ice cream cakes to purchase.She chose the unicorn ice cream special which is $4.99. They also gave her a unicorn head piece.Overall, a great experience and the service was great. Thank you Baskin Robbins.
I love this baskin Robbins. They are very friendly and love that they have more than one non dairy option. we purchased an ice cream cake and asked an associate to put happy Mother’s Day for us. Clea did an incredible job and made it super cute.If you download the app you will get a free scoop of ice cream and also get some discounts. We saw a bogo (buy one get one free) creature creation and we decide to give it a try. We saved $5.00. Cleo decorated our creatures and again did an great job :). We also used our free scoop of ice cream and got the strawberry dragonfruit. That saved us a few more bucks and got to try a new flavor. You get a free scoop when you download the app. The scoop was a pretty nice size. The mixed berry smoothly was delicious. Don’t forget to leave a review and save $1.00 for future visits. Excited to try the ice cream cake. Highly recommend.
They made my daughter's custom cake and it turned out amazing! The customer service is excellent. :-)
Food is good.Service is excellent.We got served by Amy.Very pleasant staff.They welcome us, upon arriving.Ambiance okay.It's good to have ice cream, during this time.
Loved there Ice cream. So many flavors to choose from.there customer service was good..
Loved how cute this cake came out. Will be ordering again!
I ordered a cake 1 week prior to my birthday and on my birthday when I went to pick up the cake it was the wrong one. So I asked for a refund but was told I would have to leave the cake behind & she would refund me. So pretty much they wanted me to have a party without a cake and not refund me for there error……Never again!
Restaurantji Recommends
The area of the Baskin Robbins is a little shady. But when you walk into Baskin-Robbins the store is clean and everything in the display cabins are nice as well. The customer service is amazing. You are greeted as soon as you walk in. The employees provide quick customer service. I love the milk shakes and the prices for the milkshakes are reasonable.
Manager Kathy is a absolute 10 Star young Lady. I cannot say enough about the customer service she provides. Baskin definitely can rest assure that the Lancaster , Ca branch is taking care of business and their customers. Thank you Kathy for your commitment to a rare service....."Customer Service"
Why use an app to make an order when I drive to the shop? With our whole family and 2 cars they want me to make my order using an app rather than treat me in person like a person. I am not an electronic device, I want proper customer service with people. You cannot get personal service or proper service through an app. You cannot explain things through an app, ask questions through an app, see what looks good in an app and make a well informed decision in an app or through any online ordering. I go to an ice-cream shop with my family to receive proper in person customer service and enjoy the excitement on my kids faces as they get to look and choose a flavor and toppings, you cannot get that with an app. Baskin Robbins needs to get back in the business of treating people like people, with a smile, good customer service, in person, and STOP treating people like they are electronic devices that have limited freedom and choices with no way of communicating with people. Do you realize that when you take away person to person contact you steal and destroy a person's ability to learn to interact with other people or develop good customer service skills and responsibility. Please treat people like people again. Stop requiring apps for service.
BR (31 flavors as I remember it) has been and is a favorite spot for me. I like the variety-although I mostly order fudge on chocolate-BR offers. It brings back memories.
Ahhhmazing. The chocolate dipped waffle bowl/cone! 10/10 Definitely recommend. Melts in your mouth .... Yummmm. We'll be back with the munchies again!