I was hungry and popped in before I went shopping at Costco on Friday 4/29. The big tatted bearded guy behind the counter (he was a delivery driver) charged me $18 for a lunch time special. I thought that was high but paid. The pizza was cold in the buffet. I researched later and the online blurb was the lunch special for $6.99. I was ripped off and was served sub standard food. Caveat Emptor. I will never go back here. I'm retired, so my money is precious to me. Avoid this place and go to Round Table (or anywhere else). Fresh hot pizza, full sealed bowl salads and a reasonable price. I do not like being ripped off: this first one is on me. It will not repeat.
Ariael S.
I tried to order a pizza online, but had to call in instead because their online system would not allow a coupon/deal to be applied (even when I was purchasing the required items, etc.). When I called in, there was a young male that "couldn't help" because it was an online order. He offered me a deal that was not equivalent, so I declined the offer. I asked if I could speak with someone else and a woman answered (already having an attitude). I explained the situation again and she said she couldn't help me either. She put me on hold and transferred me to someone else..... that happened TWO more times. The second to last person maybe put me on mute or something or just didn't respond back to me.... Then last person picked up and quickly put me back on hold. By this time, I'm irritated and just wanting to order a pizza. So, I just hung up. I've never been so disrespected. In my opinion, if people are unable to provide good customer service, they should not be in a customer service environment. NONE of them were helpful. Sadly.
Bryan S.
My wife has ordered here for her work in the past.. they have Good pizza, horrible customer service. She was told by the guy who took her order that it would be there in 45 minutes. It took nearly 90minutes for it to arrive. Go somewhere else
Michaela D.
Your Jawapizza SICKS. Where's the onions and Polynesian sauce. WAAAAAY too othered in pineapple to be enjoyable. And I like pineapple. Very very . You used to have great Pizza, what happened.
Maria Fontalvo Miranda
They place is closed
Evan W.
Mountain Mikes Pizza is wonderful and good; however, this location failed to meet my expectations. I placed an order online around 6:30 pm with a pickup time of 7:40. My fiancé went in at 7:35 and they told her that hadn't even started making it yet. She proceeded to give them an order number and they spent another ten minutes trying to find the order. After waiting an additional ten minutes past our pick up time they finally came back to her and said we are just starting to make it now! Starting an order ten minutes past the pick up time is inexcusable. While she was waiting a gentleman came in for his order which had been arranged to be picked up after our order and he got his order and left. Even though it was the mistake on Mountain Mikes part, my fiancé still had to pay for the order! She should not have had to pay for anything from this particular restaurant. Finally, she got the food around 8:00 pm and she came home. When we opened the boneless wings they were made in a sloppy manner and they were cold. We ordered half a pound of boneless wings and we only got six. How does half a pound of boneless wings equate to six?? After opening the pizza that to was cold. Horrible experience and will never return to this location again. We will visit other Mountain Mikes locations in the future. My question to everyone in the restaurant is, how can you possibly have just made the food when she was standing there and then fifteen minutes later it was cold?? None of this adds up correctly and I expect an apology to come from the general manager of this location not to mention a refund. Horrible customer service. The employees there were not even following the proper protocol for Covid 19, they all had their masks all the way down especially in the kitchen. If anyone reads this please go to a different location!!
Brandon P.
Waited about 50 minutes for our food, orders were wrong, missing components, and just overall a long wait for messed up orders. choosing a different location for Mountain Mikes, next time.
Thalia A.
Horrible horrible horrible. Never once have I had a pleasant visit time they brought me the wrong wings and then when I politely ask them to do it they brought me the wrong wings the second time. Of course since I already paid I asked them to make some to go I go in the car I check and they're cold. No current day we ordered a medium pepperoni pizza and we received a large combination, Not complaining but they called and asked for it back. How unsanitary how do they expect us to give it back when we've already touched it and especially with this corona going around unbelievable.
Suzan N.
Got a super large pepperoni Pizza. Horrible Garbage. It had the small thick circular pepperoni that is 60% fat. When cooked it curls into small bowles of orange grease. The crust was saturated in grease and the top was swimming in the little cups of fat. There were 3 of us eating. We could not get one slice down among us. It was 3PM on a weekday and only one employee and no other customers at the time. No manager! We ended taking the pizza to go and giving it to a young man begging on the street. He was delighted...before seeing the gloppy mess. Hope the kid spread the oil around!
Matt W.
First time I ever had them and it was great! Prompt Delivery and charming personalities. Only upset was We wanted cookie pizza for dessert and received cinnamon thing... All good but I can't help but wonder if they mess up or change orders on the reg...
My wife was given a gift certificate for $25.00 credit towards purchase. Used Google to look up Mountain Mike's Pizza SANTA ROSA Avenue menu. Decided to order a 50-50 large pizza. Internet add for Mountain Mike's Pizza has printed 1799 for a large pizza. When asked at female on phone and she said that , that wasnt there price without any explanation. Arrived to pick up pizza and was charged over thirty dollars. Was told that the price . Still no explanation. Then arrived home to find a pizza that was uncooked and lacking alot of toppings . Bottom was brown but pizza dough was like uncooked pancake batter. This was a real disappointment. Sorry but I am going back to my old pizza family. We wasted a gift certificate $25.00 and extra cash for disappointment. Sorry but just being honest. We feel we are due a refund since we feel that if you cant do it right the first time .... Went back today to explain and get refund , but management said they don't give refunds . Said they don't issue gift certificates like i presented to them . Yes sing on counter say they do offer . After about 30 minutes I call my Atterney and they seem to want to settle by giving me a new gift certificate. It Turns out that the certificate that I gave then, suddenly appeared after being thrown away the day before. Suspicious activity. Also told me that they could produce a credit receipt either. I was told that my credit would be listed under my order phone #. No thanks . THIS ESTABLISHMENT IS SHADY AND THERE PIZZA IS NASTY . FINALLY GOT MY EXTRA $13.41 that they tried to keep also. Price was $ 33.41. What a rip off.
Mick M.
Never eat here worst customer service ever. Filthy dirty. Not everyone was wearing mask. People touch their faces and then food. Brandon the shift manager is rude and has zero customer service in him. There is a reason Mountain Mikes has 3 stars... should be zero... keep your family safe...Go someplace else.
Steve F.
Decided to give them a second chance and once again over 20 minutes late from the delivery estimated time and the pizza was cold.
Andrea K.
This restaurant will mess up your delivery order through DoorDash and then blame DoorDash for their mistake. Don't order delivery!
Angelique S.
Came here for dine in. After waiting almost an hour we finally asked when our food was going to be ready. It was sitting on top of the overnight the whole time. All boxed up like a take out and cold. Never going back.
I was hungry and popped in before I went shopping at Costco on Friday 4/29. The big tatted bearded guy behind the counter (he was a delivery driver) charged me $18 for a lunch time special. I thought that was high but paid. The pizza was cold in the buffet. I researched later and the online blurb was the lunch special for $6.99. I was ripped off and was served sub standard food. Caveat Emptor. I will never go back here. I'm retired, so my money is precious to me. Avoid this place and go to Round Table (or anywhere else). Fresh hot pizza, full sealed bowl salads and a reasonable price. I do not like being ripped off: this first one is on me. It will not repeat.
I tried to order a pizza online, but had to call in instead because their online system would not allow a coupon/deal to be applied (even when I was purchasing the required items, etc.). When I called in, there was a young male that "couldn't help" because it was an online order. He offered me a deal that was not equivalent, so I declined the offer. I asked if I could speak with someone else and a woman answered (already having an attitude). I explained the situation again and she said she couldn't help me either. She put me on hold and transferred me to someone else..... that happened TWO more times. The second to last person maybe put me on mute or something or just didn't respond back to me.... Then last person picked up and quickly put me back on hold. By this time, I'm irritated and just wanting to order a pizza. So, I just hung up. I've never been so disrespected. In my opinion, if people are unable to provide good customer service, they should not be in a customer service environment. NONE of them were helpful. Sadly.
My wife has ordered here for her work in the past.. they have Good pizza, horrible customer service. She was told by the guy who took her order that it would be there in 45 minutes. It took nearly 90minutes for it to arrive. Go somewhere else
Your Jawapizza SICKS. Where's the onions and Polynesian sauce. WAAAAAY too othered in pineapple to be enjoyable. And I like pineapple. Very very . You used to have great Pizza, what happened.
They place is closed
Mountain Mikes Pizza is wonderful and good; however, this location failed to meet my expectations. I placed an order online around 6:30 pm with a pickup time of 7:40. My fiancé went in at 7:35 and they told her that hadn't even started making it yet. She proceeded to give them an order number and they spent another ten minutes trying to find the order. After waiting an additional ten minutes past our pick up time they finally came back to her and said we are just starting to make it now! Starting an order ten minutes past the pick up time is inexcusable. While she was waiting a gentleman came in for his order which had been arranged to be picked up after our order and he got his order and left. Even though it was the mistake on Mountain Mikes part, my fiancé still had to pay for the order! She should not have had to pay for anything from this particular restaurant. Finally, she got the food around 8:00 pm and she came home. When we opened the boneless wings they were made in a sloppy manner and they were cold. We ordered half a pound of boneless wings and we only got six. How does half a pound of boneless wings equate to six?? After opening the pizza that to was cold. Horrible experience and will never return to this location again. We will visit other Mountain Mikes locations in the future. My question to everyone in the restaurant is, how can you possibly have just made the food when she was standing there and then fifteen minutes later it was cold?? None of this adds up correctly and I expect an apology to come from the general manager of this location not to mention a refund. Horrible customer service. The employees there were not even following the proper protocol for Covid 19, they all had their masks all the way down especially in the kitchen. If anyone reads this please go to a different location!!
Waited about 50 minutes for our food, orders were wrong, missing components, and just overall a long wait for messed up orders. choosing a different location for Mountain Mikes, next time.
Horrible horrible horrible. Never once have I had a pleasant visit time they brought me the wrong wings and then when I politely ask them to do it they brought me the wrong wings the second time. Of course since I already paid I asked them to make some to go I go in the car I check and they're cold. No current day we ordered a medium pepperoni pizza and we received a large combination, Not complaining but they called and asked for it back. How unsanitary how do they expect us to give it back when we've already touched it and especially with this corona going around unbelievable.
Got a super large pepperoni Pizza. Horrible Garbage. It had the small thick circular pepperoni that is 60% fat. When cooked it curls into small bowles of orange grease. The crust was saturated in grease and the top was swimming in the little cups of fat. There were 3 of us eating. We could not get one slice down among us. It was 3PM on a weekday and only one employee and no other customers at the time. No manager! We ended taking the pizza to go and giving it to a young man begging on the street. He was delighted...before seeing the gloppy mess. Hope the kid spread the oil around!
First time I ever had them and it was great! Prompt Delivery and charming personalities. Only upset was We wanted cookie pizza for dessert and received cinnamon thing... All good but I can't help but wonder if they mess up or change orders on the reg...
Restaurantji Recommends
My wife was given a gift certificate for $25.00 credit towards purchase. Used Google to look up Mountain Mike's Pizza SANTA ROSA Avenue menu. Decided to order a 50-50 large pizza. Internet add for Mountain Mike's Pizza has printed 1799 for a large pizza. When asked at female on phone and she said that , that wasnt there price without any explanation. Arrived to pick up pizza and was charged over thirty dollars. Was told that the price . Still no explanation. Then arrived home to find a pizza that was uncooked and lacking alot of toppings . Bottom was brown but pizza dough was like uncooked pancake batter. This was a real disappointment. Sorry but I am going back to my old pizza family. We wasted a gift certificate $25.00 and extra cash for disappointment. Sorry but just being honest. We feel we are due a refund since we feel that if you cant do it right the first time .... Went back today to explain and get refund , but management said they don't give refunds . Said they don't issue gift certificates like i presented to them . Yes sing on counter say they do offer . After about 30 minutes I call my Atterney and they seem to want to settle by giving me a new gift certificate. It Turns out that the certificate that I gave then, suddenly appeared after being thrown away the day before. Suspicious activity. Also told me that they could produce a credit receipt either. I was told that my credit would be listed under my order phone #. No thanks . THIS ESTABLISHMENT IS SHADY AND THERE PIZZA IS NASTY . FINALLY GOT MY EXTRA $13.41 that they tried to keep also. Price was $ 33.41. What a rip off.
Never eat here worst customer service ever. Filthy dirty. Not everyone was wearing mask. People touch their faces and then food. Brandon the shift manager is rude and has zero customer service in him. There is a reason Mountain Mikes has 3 stars... should be zero... keep your family safe...Go someplace else.
Decided to give them a second chance and once again over 20 minutes late from the delivery estimated time and the pizza was cold.
This restaurant will mess up your delivery order through DoorDash and then blame DoorDash for their mistake. Don't order delivery!
Came here for dine in. After waiting almost an hour we finally asked when our food was going to be ready. It was sitting on top of the overnight the whole time. All boxed up like a take out and cold. Never going back.