This review is not about the food, it is about the service. I pickup food from here almost once a week for my mom cause she likes the food, but one of the waitress (taller one of the group) that works here is ALWAYS so rude to me every week! I only tolerate it cause I'm afraid she'll spit in the food. If I could, I would stop going here but my mom loves the food.
Nicholas Y.
Honestly I really like the food here. I ve had it to go and also eaten there personally parking is decent depends when you go since it's in a shopping center. Me and my wife we usually get the salt and pepper chicken wings as a party tray and normally when we get it it's a real hit. Today was Easter we usually order ahead but today they ate more than can swallow. They were taking orders left and right people kept pouring in. I felt like they're was no system to the madness and on top of that they're credit card machine wasn't working so cash only. I get there basically paid for all my party trays I ordered a chicken chow mein, salt and pepper chicken wings and salt and pepper pork chop. After 10 mins I immediately get the chicken chow mein. I waited nearly 35 mins for the chicken wings this point it's already been an hour so I left with the food so I can feed my guests at home came back still not ready. I got kind of upset so I asked for a refund she refused said a few more minutes turned into 2 hours. I've never in my life waited two hours for something. The sad part is I ordered this days ago it should have been priority. I would still go but the next time I am going to only pay for food that's ready.
Ana Vega
It's fast and delicious and eats are on the menu.
Atmosphere: 5
Food: 5
Service: 5
Alzila
Definitely one of the best restaurants in the area. The food is consistently fresh and on point, also the service is top tier. Their menu offers a option for anyone.Vegetarian options: Non-meat options availableParking: Parking throughout the areaWheelchair accessibility: Big door for easy wheelchair access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salt and Pepper Pork Chops, Salt and Pepper Tofu, Chicken Fried Rice, Chicken Chow Mein, Shrimp Wonton, Westlake Beef Soup
Haan CH
Terrible service. Don’t recommend this place.Very rude and mean staff.They thrown the menu on the table, they didn’t even greet us and weren’t friendly.Food was ordinary.After that bad service I didn’t want to give them tips, but they made me to and didn’t want to let me go without tips.
Atmosphere: 1
Food: 1
Service: 1
Danny pong jr
Salt and pepper pork chops the
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Salt and Pepper Pork Chops, Shrimp Wonton, Walnut Shrimp
Ming Kay
Worst Restaurant
Mario Alexis J.
1st time here not the greatest service. No acknowledgment when you walk in due to everyone having their own conversation while staring at you, then ask you rudely. What do you want for her to go? Then, after sitting the table of four walks in while I'm already to order. I make iContact with everything down to let them know ready and then proceeded to take other peoples orders service wise not so good. I heard the food is good though which is why I came to try it they'll get a star for that
Kang Yan
It is recommended not to come. There were two of us eating. We waited for 30 minutes for the food to be served and 30 minutes for the check. We wasted a total of 2 hours here. The main reason is that the taste of the food is not worthy of my expectations.
Atmosphere: 3
Food: 1
Service: 1
Ernesto
Another Asian business that has subpar customer service because the Asian ladies working there would rather gossip in their language, then actually try to do their job, not once did any of them. Ask us if we needed anything, they even got my order wrong. And at times I felt like they were talking about me and my
Food would be 3 stars, nothing stood out in food. But was decent for what it was. The reason I'm giving 1 star and that's only because that's the lowest yelp will let me rate is for the beyond rude service we were treated with. Every time they brought out a dish they wouldn't even look at us, or our direction, they just walked by and basically tossed it on the table. We all had a lunch special so it's not like we were sharing. We all had individual plates that we had to pass along to the right person. When we asked for forks, they were left on one end of the table far from one's reach. When we asked for water we got 2 cups, there was 5 of us. We had to get up and ask about one of the missing plates. Every thing was off in the service. When we received our check we gave a debit card. When it returned the receipt had the 20% tip included. I said I would tip cash. And I did, the woman stood over me and watched Me put the cash on the tray. She then grabbed it and counted it and said I owed her more money. I told her I would not tip her 20% and that a tip is based on service. I consider myself a good tipper and always tip 20-22% ALWAYS. But trust me when I tell you the service was a joke. I was basically shamed and bullied into tipping 15% and was LET GO when I pulled $5more from my purse. So you can imagine my surprise and anger when I checked my bank statement and saw they charged 20% on my debit card AND KEPT MY CASH TIP. Don't eat here unless you want to get your food tossed at, talked about in a different language and robbed for what they feel like they deserve in tip. Never never ever again.
Leah Restauro
Dined in, 2 rice plates of the sweet sour fish and egg / shrimp. Didn’t think much of it in restaurant but in my left overs, saw black specks. Was sharp and paint chips from the pan :((
Josh U.
Great food, always a treat whenever I come back to the city. Highly recommend their pork chop and noodle dishes
Erwin O.
Food is good serving is a lot. Service can get better but not bad and ambiance is not bad. Price is reasonable.
Ecila M.
If I could give a -1 star for this place, I would have given this place a negative star! NO CUSTOMER SERVICES! They gave us the bill before we finished dinner and rushed us to leave. They also never filled up our teapot. I didn't come to this place to expect good customer service, but I did not wish to be treated like this. Food was below average Chinese food. I would NOT recommend this place if you JUST want to spend time finishing your meal!
This review is not about the food, it is about the service. I pickup food from here almost once a week for my mom cause she likes the food, but one of the waitress (taller one of the group) that works here is ALWAYS so rude to me every week! I only tolerate it cause I'm afraid she'll spit in the food. If I could, I would stop going here but my mom loves the food.
Honestly I really like the food here. I ve had it to go and also eaten there personally parking is decent depends when you go since it's in a shopping center. Me and my wife we usually get the salt and pepper chicken wings as a party tray and normally when we get it it's a real hit. Today was Easter we usually order ahead but today they ate more than can swallow. They were taking orders left and right people kept pouring in. I felt like they're was no system to the madness and on top of that they're credit card machine wasn't working so cash only. I get there basically paid for all my party trays I ordered a chicken chow mein, salt and pepper chicken wings and salt and pepper pork chop. After 10 mins I immediately get the chicken chow mein. I waited nearly 35 mins for the chicken wings this point it's already been an hour so I left with the food so I can feed my guests at home came back still not ready. I got kind of upset so I asked for a refund she refused said a few more minutes turned into 2 hours. I've never in my life waited two hours for something. The sad part is I ordered this days ago it should have been priority. I would still go but the next time I am going to only pay for food that's ready.
It's fast and delicious and eats are on the menu.
Atmosphere: 5
Food: 5
Service: 5
Definitely one of the best restaurants in the area. The food is consistently fresh and on point, also the service is top tier. Their menu offers a option for anyone.Vegetarian options: Non-meat options availableParking: Parking throughout the areaWheelchair accessibility: Big door for easy wheelchair access
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salt and Pepper Pork Chops, Salt and Pepper Tofu, Chicken Fried Rice, Chicken Chow Mein, Shrimp Wonton, Westlake Beef Soup
Terrible service. Don’t recommend this place.Very rude and mean staff.They thrown the menu on the table, they didn’t even greet us and weren’t friendly.Food was ordinary.After that bad service I didn’t want to give them tips, but they made me to and didn’t want to let me go without tips.
Atmosphere: 1
Food: 1
Service: 1
Salt and pepper pork chops the
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Salt and Pepper Pork Chops, Shrimp Wonton, Walnut Shrimp
Worst Restaurant
1st time here not the greatest service. No acknowledgment when you walk in due to everyone having their own conversation while staring at you, then ask you rudely. What do you want for her to go? Then, after sitting the table of four walks in while I'm already to order. I make iContact with everything down to let them know ready and then proceeded to take other peoples orders service wise not so good. I heard the food is good though which is why I came to try it they'll get a star for that
It is recommended not to come. There were two of us eating. We waited for 30 minutes for the food to be served and 30 minutes for the check. We wasted a total of 2 hours here. The main reason is that the taste of the food is not worthy of my expectations.
Atmosphere: 3
Food: 1
Service: 1
Another Asian business that has subpar customer service because the Asian ladies working there would rather gossip in their language, then actually try to do their job, not once did any of them. Ask us if we needed anything, they even got my order wrong. And at times I felt like they were talking about me and my
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Food would be 3 stars, nothing stood out in food. But was decent for what it was. The reason I'm giving 1 star and that's only because that's the lowest yelp will let me rate is for the beyond rude service we were treated with. Every time they brought out a dish they wouldn't even look at us, or our direction, they just walked by and basically tossed it on the table. We all had a lunch special so it's not like we were sharing. We all had individual plates that we had to pass along to the right person. When we asked for forks, they were left on one end of the table far from one's reach. When we asked for water we got 2 cups, there was 5 of us. We had to get up and ask about one of the missing plates. Every thing was off in the service. When we received our check we gave a debit card. When it returned the receipt had the 20% tip included. I said I would tip cash. And I did, the woman stood over me and watched Me put the cash on the tray. She then grabbed it and counted it and said I owed her more money. I told her I would not tip her 20% and that a tip is based on service. I consider myself a good tipper and always tip 20-22% ALWAYS. But trust me when I tell you the service was a joke. I was basically shamed and bullied into tipping 15% and was LET GO when I pulled $5more from my purse. So you can imagine my surprise and anger when I checked my bank statement and saw they charged 20% on my debit card AND KEPT MY CASH TIP. Don't eat here unless you want to get your food tossed at, talked about in a different language and robbed for what they feel like they deserve in tip. Never never ever again.
Dined in, 2 rice plates of the sweet sour fish and egg / shrimp. Didn’t think much of it in restaurant but in my left overs, saw black specks. Was sharp and paint chips from the pan :((
Great food, always a treat whenever I come back to the city. Highly recommend their pork chop and noodle dishes
Food is good serving is a lot. Service can get better but not bad and ambiance is not bad. Price is reasonable.
If I could give a -1 star for this place, I would have given this place a negative star! NO CUSTOMER SERVICES! They gave us the bill before we finished dinner and rushed us to leave. They also never filled up our teapot. I didn't come to this place to expect good customer service, but I did not wish to be treated like this. Food was below average Chinese food. I would NOT recommend this place if you JUST want to spend time finishing your meal!