They were out of root beer? “Sorry our root beer isn’t working, would you like a root beer float with a different kind of soda?” Lol ?
George Nazar
I've been a fan of A&W burgers since childhood. When I live about this restaurant is that it is also a KFC. WHERE ELSE CAN YOU GET A PAPA BURGER WITH A SIDE OF MASHED POTATOES AND GRAVY?!?!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burgers Fries Onion Rings
juan martinez
The bacon burger was
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burgers Fries Onion Rings
Iam Lea
We'll go elsewhere next time... $60 for a family of 4 to eat & there were no leftovers (except for the cake & wierd soda in a bag). KFC isn't great at this location. My chicken-loving son (who will eat 8 pieces by himself sometimes) actually only ate 1 breast & said he didn't want anymore because it was mostly burnt breading. My other son only had fries because the biscuit was rock hard & he couldn't bite into it. When we went to the restrooms, the water was SCALDING hot (you can see steam coming from it). My 6yo was screaming because he couldn't keep his hands in the water long enough to get the soap off. Hubby took him into the Mens room & it was the same thing. We told an employee & she said she would tell a manager. We were there 30 minutes- it wasn't fixed & no one helped. He used the water at the soda machine because his little hands were BRIGHT red & hurt. Brought my son to urgent care & the Dr. agreed, any water from a faucet shouldn't have burnt his hands like that.
Atmosphere: 1
Food: 1
Service: 1
Ricardo Robles
Worst customer service at a
Atmosphere: 1
Food: 5
Service: 1
Mary W.
When a customer asks a direct question, it means that it is very important to the customer. This restaurant ( I use the term very loosely) does not understand this. I told the cashier that what I ordered would depend on her answer to a very simple question. "Do you have any wings?" I told her that if you don't, I will just order the Papa Burger Combo. She said that they had wings, but only crispy. I prefer original, but I understand that restaurants sometimes run out of things. Since she told me this, I went ahead and ordered the 3 piece combo and specifically asked for wings. Apparently, this person was too lazy to go and ask the cook because she then told me that they only had one wing left. I said in that case please cancel the order and I'll take the Papa Burger Combo. I was rudely told that they don't do refunds. I said that is why I asked before I ordered it. I was told that a manager was not available. I said that I don't have time for this because I am on my way to a movie. I went and sat down at the cleanest table I could find. My daughter pointed behind me and low and behold there was a whole table of mangers laughing at what I could only assume was me. I am sure that they heard me. Being a former teacher I am anything but quiet. Not to mention I worked my way through college as a shift manager at a fast food restaurant. When we had an unhappy customer we apologized and asked what we could do to make it right. As I ate my one chicken wing, one of the managers moved their lazy self and shot me a look on his way past my table. If I had done that during my employment in fast food, I would have been fired on the spot. If you wish to be treated like a human being avoid this sorry excuse for a restaurant at all costs!
Rob B.
Actually visited KFC in the same building. Nothing special to report....
Atmosphere: 4
Food: 4
Service: 4
Gabriel Meza
Food used to be really good it upset my
Atmosphere: 4
Food: 3
Service: 5
Michele James
As a kid A&W/KFC were both fast but quality, no longer true at least not at this one! The food was cold and made wrong, these photos are exactly as served, the cheese isn't even melted fresh off the grill, Sent back and still made wrong. The chicken was cold and was all breading. The place was filthy even the ceiling was stained, there were zero clean tables, we had to ask for a table to be cleaned and they wiped it with a dirty rag and left it soaking wet, we had to get napkins to wipe it off so we could sit. Overall, it was terrible and if my car wouldn't have been in the shop next door I would have left sooner. Save your money and time and skip this place.
Atmosphere: 1
Food: 1
Service: 1
Ubettabelieveits Real
This place brought me back to my childhood & the memories...I used to live in Washington (state),when I was younger & this gave me a nostalgic feeling...Food was great especially the french fries.Parking: There is PLENTY OF PARKING at this location...
If there was a way to give zero stars I would. The bread is dry the fries taste like they were cooked and left out overnight paid 21.70 for two bacon burger meals and it was horrible. I will never ever go again. In addition the faculty could use a good cleaning!!
stephanie sarginson
Out of fries, out of Rootbeer, and wait time was more than expected.
Atmosphere: 3
Food: 3
Service: 4
Annie Vang Machado
Good place to eat as a family. We do take out because sometimes it's hard for the whole family to eat out because there is just a lot of us and we all come home at different times. So ordering online and picking up is a great service. Good staff at this place.
Atmosphere: 4
Food: 5
Service: 4
Annie Vang
Good place to eat as a family. We do take out because sometimes it's hard for the whole family to eat out because there is just a lot of us and we all come home at different times. So ordering online and picking up is a great service. Good staff at this place.
Atmosphere: 4
Food: 5
Service: 4
Marymargaret
The line in the drive through was long so my dear husband walked in and was out in two minutes! I was blown away, time wise!!!!! The food was fine. Me left side of my face was entirely swollen so it was hard for me to bite down and get a taste. BUT my husband said the food and drinkwere both delicious as fast food goes!
They were out of root beer? “Sorry our root beer isn’t working, would you like a root beer float with a different kind of soda?” Lol ?
I've been a fan of A&W burgers since childhood. When I live about this restaurant is that it is also a KFC. WHERE ELSE CAN YOU GET A PAPA BURGER WITH A SIDE OF MASHED POTATOES AND GRAVY?!?!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Burgers Fries Onion Rings
The bacon burger was
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burgers Fries Onion Rings
We'll go elsewhere next time... $60 for a family of 4 to eat & there were no leftovers (except for the cake & wierd soda in a bag). KFC isn't great at this location. My chicken-loving son (who will eat 8 pieces by himself sometimes) actually only ate 1 breast & said he didn't want anymore because it was mostly burnt breading. My other son only had fries because the biscuit was rock hard & he couldn't bite into it. When we went to the restrooms, the water was SCALDING hot (you can see steam coming from it). My 6yo was screaming because he couldn't keep his hands in the water long enough to get the soap off. Hubby took him into the Mens room & it was the same thing. We told an employee & she said she would tell a manager. We were there 30 minutes- it wasn't fixed & no one helped. He used the water at the soda machine because his little hands were BRIGHT red & hurt. Brought my son to urgent care & the Dr. agreed, any water from a faucet shouldn't have burnt his hands like that.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service at a
Atmosphere: 1
Food: 5
Service: 1
When a customer asks a direct question, it means that it is very important to the customer. This restaurant ( I use the term very loosely) does not understand this. I told the cashier that what I ordered would depend on her answer to a very simple question. "Do you have any wings?" I told her that if you don't, I will just order the Papa Burger Combo. She said that they had wings, but only crispy. I prefer original, but I understand that restaurants sometimes run out of things. Since she told me this, I went ahead and ordered the 3 piece combo and specifically asked for wings. Apparently, this person was too lazy to go and ask the cook because she then told me that they only had one wing left. I said in that case please cancel the order and I'll take the Papa Burger Combo. I was rudely told that they don't do refunds. I said that is why I asked before I ordered it. I was told that a manager was not available. I said that I don't have time for this because I am on my way to a movie. I went and sat down at the cleanest table I could find. My daughter pointed behind me and low and behold there was a whole table of mangers laughing at what I could only assume was me. I am sure that they heard me. Being a former teacher I am anything but quiet. Not to mention I worked my way through college as a shift manager at a fast food restaurant. When we had an unhappy customer we apologized and asked what we could do to make it right. As I ate my one chicken wing, one of the managers moved their lazy self and shot me a look on his way past my table. If I had done that during my employment in fast food, I would have been fired on the spot. If you wish to be treated like a human being avoid this sorry excuse for a restaurant at all costs!
Actually visited KFC in the same building. Nothing special to report....
Atmosphere: 4
Food: 4
Service: 4
Food used to be really good it upset my
Atmosphere: 4
Food: 3
Service: 5
As a kid A&W/KFC were both fast but quality, no longer true at least not at this one! The food was cold and made wrong, these photos are exactly as served, the cheese isn't even melted fresh off the grill, Sent back and still made wrong. The chicken was cold and was all breading. The place was filthy even the ceiling was stained, there were zero clean tables, we had to ask for a table to be cleaned and they wiped it with a dirty rag and left it soaking wet, we had to get napkins to wipe it off so we could sit. Overall, it was terrible and if my car wouldn't have been in the shop next door I would have left sooner. Save your money and time and skip this place.
Atmosphere: 1
Food: 1
Service: 1
This place brought me back to my childhood & the memories...I used to live in Washington (state),when I was younger & this gave me a nostalgic feeling...Food was great especially the french fries.Parking: There is PLENTY OF PARKING at this location...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers Fries Onion Rings
Restaurantji Recommends
If there was a way to give zero stars I would. The bread is dry the fries taste like they were cooked and left out overnight paid 21.70 for two bacon burger meals and it was horrible. I will never ever go again. In addition the faculty could use a good cleaning!!
Out of fries, out of Rootbeer, and wait time was more than expected.
Atmosphere: 3
Food: 3
Service: 4
Good place to eat as a family. We do take out because sometimes it's hard for the whole family to eat out because there is just a lot of us and we all come home at different times. So ordering online and picking up is a great service. Good staff at this place.
Atmosphere: 4
Food: 5
Service: 4
Good place to eat as a family. We do take out because sometimes it's hard for the whole family to eat out because there is just a lot of us and we all come home at different times. So ordering online and picking up is a great service. Good staff at this place.
Atmosphere: 4
Food: 5
Service: 4
The line in the drive through was long so my dear husband walked in and was out in two minutes! I was blown away, time wise!!!!! The food was fine. Me left side of my face was entirely swollen so it was hard for me to bite down and get a taste. BUT my husband said the food and drinkwere both delicious as fast food goes!