I give 2 stars only because my son spilled his dinner. Not only did the very nice worker behind the counter gave him another one free, he was very gracious about having it cleaned up. I appreciated his kindness and professionalism so much. But the food was overpriced and subpar. I've never has chicken more dry and overcooked from a chicken restaurant. The fries were also overcooked. It was a very disappointing meal.
Atmosphere: 3
Food: 1
Service: 4
AJ Ram
I really should have read the reviews before eating here. The food was terrible. The chicken tenders were nothing like the picture on the menu. They were undercooked, rubbery and dry. The fries and corn also tasted awful. Everything tasted like they put all of the food in the microwave. I really wanted to complain and get my money back. I really should have talked to guest relations before leaving the park. I was very dissappointed because it cost $16. Don't eat here.
Atmosphere: 2
Food: 1
Service: 1
Ahmed Aly
Ugliest food I've ever tasted.
Atmosphere: 1
Food: 1
Service: 1
Anannya Kaur
Avoid this place‼️The food here is horrible and sickening. The chicken does not taste like chicken, but yet more like rubber. It was very difficult to bite into the chicken and it tasted old.
Atmosphere: 1
Food: 1
Service: 1
Jane D.
food was extremely late, chicken has NO flavor and is rubbery, the fries are stale,our tray spins like a ballerina, and last but not least PAPER STRAWS.
J T.
This location is located in the Springfield area of Universal Studios Hollywood. We shared a plate of the Chicken Thumbs (chicken tenders), that came with a side of fries. The restaurant is designed to be cafeteria style where you order, pick up, then take your food and find a seat. The staff is friendly and they made sure to keep up with keeping the dining area clean. The restaurant has two levels that you can find seats on. It is designed as an interior of a chicken shed/barn. It has Simpson themes throughout. Most seats have a few of one or many TVs that play The Simpsons episodes clips.
Shangai Sumatra
I really have nothing to say about cletus chicken shack because when you are at universal studios that's the only place where you can eat so you got no choice uts like when your mother forces you to eat your vegetables you got no choice but all you need to know it's that it's a fast food place
ImGabinou
Too bad the menu wasn't very good because the atmosphere in the restaurant was really
Atmosphere: 5
Food: 3
Service: 3
Aria A.
We came here looking for food while at Universal Studios. My boyfriend said "you can't mess up fried chicken" and I am here to report that is false. The food here was really bad and it was nearly $40 for two people. Not worth it and never going again.
Lei Fesaitu
This is a simple case of what was advertised vs. what we got. The picture is the reason why I chose this item and I was surely disappointed. It lacked flavor, was thin and hard. Just Like a rock, I could toss it at someone's head lol.Not only that, the male employee at the front did not want to serve anyone, he seemed annoyed to be there with arms crossed while leaning on the back as we approached. Took our order with sighs and a stone face. He did this to a few other customers so it seems like he's unhappy there, however it fits right in with Cletus's character haWished our experience was different! Sad to say, avoid this place.
This is a simple case of what was advertised vs. what we got. The picture is the reason why I chose this item and I was surely disappointed in the food. It lacked flavor, was thin and hard. Just Like a rock, I could toss it at someone's head lol. Not only that, the male employee at the front did not want to serve anyone, he seemed annoyed to be there with arms crossed while leaning on the back as we approached. Took our order with sighs and a stone face. He did this to a few other customers so it seems like he's unhappy fits right in with Cletus's character ha Wished our experience was different! Sad to say, avoid this place.
Alice W.
Got the fried chicken waffle sandwich and it was awful. The waffle was too thick, the fried chicken didn't taste fresh, the sauce was too sweet, and the sandwich had way too much sauce on it. I wish I had asked for the sauce to be on the side. Better yet, I wished I had gotten the fried chicken platter instead of the sandwich. Also, I didn't enjoy the dining atmosphere, the TV was on a loud loop of clips of the Simpsons playing non-stop and was difficult to hear and have conversation.
Searching for places to eat in the local area and this place popped up. I normally leave reviews, so I feel compelled as the food was good. Especially if you’re trying to load up on protein and carbs for energy. Just annoyed it was expensive and busy.
Atmosphere: 5
Food: 5
Service: 5
Ariel
The Chicken & Waffle sandwich was bland, the chicken was hard and dry, but somehow slightly pink in the center. Not good at all. The Cletus Peep-fried Chicken platter was the win for this location. The chicken was seasoned, fried, moist/juicy, and crispy skin. The mashed potatoes and gravy were flavorful and the corn was just okay as it lacked seasoning.
I give 2 stars only because my son spilled his dinner. Not only did the very nice worker behind the counter gave him another one free, he was very gracious about having it cleaned up. I appreciated his kindness and professionalism so much. But the food was overpriced and subpar. I've never has chicken more dry and overcooked from a chicken restaurant. The fries were also overcooked. It was a very disappointing meal.
Atmosphere: 3
Food: 1
Service: 4
I really should have read the reviews before eating here. The food was terrible. The chicken tenders were nothing like the picture on the menu. They were undercooked, rubbery and dry. The fries and corn also tasted awful. Everything tasted like they put all of the food in the microwave. I really wanted to complain and get my money back. I really should have talked to guest relations before leaving the park. I was very dissappointed because it cost $16. Don't eat here.
Atmosphere: 2
Food: 1
Service: 1
Ugliest food I've ever tasted.
Atmosphere: 1
Food: 1
Service: 1
Avoid this place‼️The food here is horrible and sickening. The chicken does not taste like chicken, but yet more like rubber. It was very difficult to bite into the chicken and it tasted old.
Atmosphere: 1
Food: 1
Service: 1
food was extremely late, chicken has NO flavor and is rubbery, the fries are stale,our tray spins like a ballerina, and last but not least PAPER STRAWS.
This location is located in the Springfield area of Universal Studios Hollywood. We shared a plate of the Chicken Thumbs (chicken tenders), that came with a side of fries. The restaurant is designed to be cafeteria style where you order, pick up, then take your food and find a seat. The staff is friendly and they made sure to keep up with keeping the dining area clean. The restaurant has two levels that you can find seats on. It is designed as an interior of a chicken shed/barn. It has Simpson themes throughout. Most seats have a few of one or many TVs that play The Simpsons episodes clips.
I really have nothing to say about cletus chicken shack because when you are at universal studios that's the only place where you can eat so you got no choice uts like when your mother forces you to eat your vegetables you got no choice but all you need to know it's that it's a fast food place
Too bad the menu wasn't very good because the atmosphere in the restaurant was really
Atmosphere: 5
Food: 3
Service: 3
We came here looking for food while at Universal Studios. My boyfriend said "you can't mess up fried chicken" and I am here to report that is false. The food here was really bad and it was nearly $40 for two people. Not worth it and never going again.
This is a simple case of what was advertised vs. what we got. The picture is the reason why I chose this item and I was surely disappointed. It lacked flavor, was thin and hard. Just Like a rock, I could toss it at someone's head lol.Not only that, the male employee at the front did not want to serve anyone, he seemed annoyed to be there with arms crossed while leaning on the back as we approached. Took our order with sighs and a stone face. He did this to a few other customers so it seems like he's unhappy there, however it fits right in with Cletus's character haWished our experience was different! Sad to say, avoid this place.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Fried Chicken Tenders
Restaurantji Recommends
This is a simple case of what was advertised vs. what we got. The picture is the reason why I chose this item and I was surely disappointed in the food. It lacked flavor, was thin and hard. Just Like a rock, I could toss it at someone's head lol. Not only that, the male employee at the front did not want to serve anyone, he seemed annoyed to be there with arms crossed while leaning on the back as we approached. Took our order with sighs and a stone face. He did this to a few other customers so it seems like he's unhappy fits right in with Cletus's character ha Wished our experience was different! Sad to say, avoid this place.
Got the fried chicken waffle sandwich and it was awful. The waffle was too thick, the fried chicken didn't taste fresh, the sauce was too sweet, and the sandwich had way too much sauce on it. I wish I had asked for the sauce to be on the side. Better yet, I wished I had gotten the fried chicken platter instead of the sandwich. Also, I didn't enjoy the dining atmosphere, the TV was on a loud loop of clips of the Simpsons playing non-stop and was difficult to hear and have conversation.
Expensive, dry chicken, rude counter people, dirty tables. Stay away.
Atmosphere: 1
Food: 1
Service: 1
Searching for places to eat in the local area and this place popped up. I normally leave reviews, so I feel compelled as the food was good. Especially if you’re trying to load up on protein and carbs for energy. Just annoyed it was expensive and busy.
Atmosphere: 5
Food: 5
Service: 5
The Chicken & Waffle sandwich was bland, the chicken was hard and dry, but somehow slightly pink in the center. Not good at all. The Cletus Peep-fried Chicken platter was the win for this location. The chicken was seasoned, fried, moist/juicy, and crispy skin. The mashed potatoes and gravy were flavorful and the corn was just okay as it lacked seasoning.
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Fried Chicken Meal, Fried Chicken