Not wedding related, just wanted to try some cupcakes. Lady at the front was nice. I enjoyed the butter cream lemon cupcake, it was sweet but I love sweet so it was delicious! Price was comparable to other cupcake shops.Parking: Parking is fine. Off a busy road, but easy enough parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes
Jennifer De Lima
TL;DR- They delivered our wedding cake knowing everything about it was wrong, joked about it to our coordinator, and now won’t even get back to us to apologize or make it right.From day one of trying to order our wedding cake and desserts, there were red flags. At our cake tasting, they had our information under a completely different name and therefore couldn’t find it for almost 30 minutes while we patiently waited. Even though we communicated very clearly to Amanda what we wanted in our cake at the tasting and several times over the phone and via e-mail, not only was it never written down, but our cake size and flavor, filling, and icing were completely wrong on our wedding day. They knew it was wrong, but still delivered it without saying a thing to us. The next day when we went to the venue to pick up some things, our coordinator let us know that they came to pick up their cooler and when doing so not only admitted to knowing it was all wrong, but even joked about it. That was on March 10th. We have received absolutely no communication from them about this (it is now March 20th). I e-mailed them on the 14th after getting frustrated about their complete lack of integrity. It is now the 20th and we still haven’t heard a word. Not even an apology. At our tasting and throughout our experience with them, we told Amanda several times we wanted no black frosting whatsoever on the cake, no fruit filling, and that we wanted a Champaign cake with lemon chiffon filling. Easy enough, right? While our cake was absolutely beautiful on the outside, when we cut into it we were so disappointed to see that the cake was everything we asked for it not to be- black frosting on the bottom tier, fruit filling, and white cake. We literally spit our pieces out when we tried it. Our guests who tried the cake all complained about the black frosting getting all over their teeth (which is why we asked for it to be all white), and said the fruit filling was incredibly bitter. I’m completely appalled that not a single person has reached out to us, even after we reached out to them, and it really shows their lack of character. We ended up just tossing the entire cake and not really eating any of it- $270 completely wasted.
Atmosphere: 1
Food: 2
Service: 1
Corinna Cabrera
Had the best experience! They were able to assist us in making a cake after we couldn’t get a hold of the original bakery we ordered from. It turned out better than expected and we will definitely use them again!
Katrina Schwank
We purchased a wedding cake from Sugarplum Cake Shoppe for our September 2023 wedding. Our cake tasting was a really positive experience. We had a slight panic when they lost our deposit, but it was cleared up after we provided receipts. After that, everything went smoothly. The cake was beautiful and very tasty.
T'yah “TT” Macon
Super friendly staff! Very affordable, speedy, and reliable. I would absolutely recommend others give them a try and will definately use their services again! Thanks so much ladies! My friends. LOVED their personal birthday cakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Chelsea N.
I had to place a last minute order due to miscommunication but they handled it like pros and exceeded my expectations. Couldn't be happier with my sisters birthday cake. I will be a returning customer
David Pittner
Found this local shop online and used them for our Military Retirement cake. It was on time, exactly as ordered, fed as many as they promised, and they were delightful to work with. Most of all, the cake itself was absolutely DELICIOUS - many folks at the ceremony commented this was the best cake they'd ever had. Amazing all around!!! (And I recommend the lemon!)
Atmosphere: 5
Food: 5
Service: 5
Kelly sanders
Dealing with Amanda was wonderful! She listened to my wishes and delivered exactly what I was wanting. The cake tasted absolutely scrumptious. Thank you!!!
Food: 5
Service: 5
Philip Royalty
Amanda and the team at Sugarplum went above and beyond to make our wedding a success. They showed us some of the best customer service I have ever experienced.There was a mix-up with our order and it wasn't ready when we went to pick it up. (For the record our planner has worked with them many times and said that this is the first time she's seen something like this has happen.) Sugarplum got us on the baking schedule for the same day and told us they would have the cupcakes delivered (for free) to the venue by that evening. Our venue was two hours away in Buena Vista. Later that day we ended up meeting Amanda on the way up because we left later than expected and while moving the cupcakes to our car, we had a mishap which ruined the decorations for one of the boxes of cupcakes. Even though it was our fault, Amanda happily took the cupcakes back to her shop and fixed them, again for free. She offered to drive them to the venue for us the next day, but we instead had them delivered to a family member who was driving up anyway. After all of that, Amanda even offered us a refund for the trouble! We didn't feel right accepting that though after everything she and the Sugarplum team did to make it right and then some.I should also mention that the cupcakes were absolutely delicious and beautifully made.If you want a bakery that will go out of their way to make sure your day is a success then Sugarplum is the way to go. I would use them again without question, even with the mixup. This could have been the biggest disaster of our wedding, and instead they made it one of the best experiences we had in planning the whole event.Thank you so much Amanda and the Sugarplum team for the fantastic cupcakes and helping to make our day amazing.
Food: 5
Service: 5
Recommended dishes: Cupcakes, Wedding Cake
Isela
made beautiful and yummy cake and sweets for baby shower, perfectly as requested!
Ordered a fruit tart with no blackberries, and an almond cake with raspberry filling for a 30th birthday! Both tasted great, told them the b day boy did not like cake too much because it is normally too sweet. They made a great recommendation with the almond flavor. He loved it! 10/10 would order a cake from them again, and the grave on the cake was so cute!!
Caitlin Francisco
Absolutely loved having Sugarplum make our wedding cake December 2022! They even included a year anniversary cake in our package with them which we just picked up a couple weekends ago. They are so kind, flexible, and make yummy cakes!! We had an almond cake with amaretto frosting for both our wedding cake and wanted the same for our anniversary cake.Dietary restrictions: They had dairy free and gluten free options for our wedding guests.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Wedding Cake
Dana Herrera
Custom cake was made for my daughters birthday. They did an amazing job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Elena “El” Havenwood
My husband and I were beyond happy with the cake, desserts, and service we received for our wedding in October. We wanted a small cutting cake and a dessert bar (no pictures unfortunately) for our reception and everything was absolutely delicious! By the end of the night, there were only a few desserts left over and we got so many compliments from our guests. We were impressed by the wide variety of flavors and types of desserts. The two lovely ladies who helped us during the tasting were so helpful in offering suggestions and helping us decide on a design for the cutting cake. They also coordinated with our florist to add flowers to the cake. We were even able to have gluten-free and vegan-friendly options for our guests. The team at Sugarplum was so friendly, informative, and generous throughout the process and really made a positive impact on our wedding. We 100% would recommend their business to anyone looking for delicious desserts and top-tier service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Michael K
My wife has me bought two cup cakes for my birthday each of the past three years. I live the Halloween theme and the inventiveness. Always delicious and the service is excellent!
Not wedding related, just wanted to try some cupcakes. Lady at the front was nice. I enjoyed the butter cream lemon cupcake, it was sweet but I love sweet so it was delicious! Price was comparable to other cupcake shops.Parking: Parking is fine. Off a busy road, but easy enough parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes
TL;DR- They delivered our wedding cake knowing everything about it was wrong, joked about it to our coordinator, and now won’t even get back to us to apologize or make it right.From day one of trying to order our wedding cake and desserts, there were red flags. At our cake tasting, they had our information under a completely different name and therefore couldn’t find it for almost 30 minutes while we patiently waited. Even though we communicated very clearly to Amanda what we wanted in our cake at the tasting and several times over the phone and via e-mail, not only was it never written down, but our cake size and flavor, filling, and icing were completely wrong on our wedding day. They knew it was wrong, but still delivered it without saying a thing to us. The next day when we went to the venue to pick up some things, our coordinator let us know that they came to pick up their cooler and when doing so not only admitted to knowing it was all wrong, but even joked about it. That was on March 10th. We have received absolutely no communication from them about this (it is now March 20th). I e-mailed them on the 14th after getting frustrated about their complete lack of integrity. It is now the 20th and we still haven’t heard a word. Not even an apology. At our tasting and throughout our experience with them, we told Amanda several times we wanted no black frosting whatsoever on the cake, no fruit filling, and that we wanted a Champaign cake with lemon chiffon filling. Easy enough, right? While our cake was absolutely beautiful on the outside, when we cut into it we were so disappointed to see that the cake was everything we asked for it not to be- black frosting on the bottom tier, fruit filling, and white cake. We literally spit our pieces out when we tried it. Our guests who tried the cake all complained about the black frosting getting all over their teeth (which is why we asked for it to be all white), and said the fruit filling was incredibly bitter. I’m completely appalled that not a single person has reached out to us, even after we reached out to them, and it really shows their lack of character. We ended up just tossing the entire cake and not really eating any of it- $270 completely wasted.
Atmosphere: 1
Food: 2
Service: 1
Had the best experience! They were able to assist us in making a cake after we couldn’t get a hold of the original bakery we ordered from. It turned out better than expected and we will definitely use them again!
We purchased a wedding cake from Sugarplum Cake Shoppe for our September 2023 wedding. Our cake tasting was a really positive experience. We had a slight panic when they lost our deposit, but it was cleared up after we provided receipts. After that, everything went smoothly. The cake was beautiful and very tasty.
Super friendly staff! Very affordable, speedy, and reliable. I would absolutely recommend others give them a try and will definately use their services again! Thanks so much ladies! My friends. LOVED their personal birthday cakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
I had to place a last minute order due to miscommunication but they handled it like pros and exceeded my expectations. Couldn't be happier with my sisters birthday cake. I will be a returning customer
Found this local shop online and used them for our Military Retirement cake. It was on time, exactly as ordered, fed as many as they promised, and they were delightful to work with. Most of all, the cake itself was absolutely DELICIOUS - many folks at the ceremony commented this was the best cake they'd ever had. Amazing all around!!! (And I recommend the lemon!)
Atmosphere: 5
Food: 5
Service: 5
Dealing with Amanda was wonderful! She listened to my wishes and delivered exactly what I was wanting. The cake tasted absolutely scrumptious. Thank you!!!
Food: 5
Service: 5
Amanda and the team at Sugarplum went above and beyond to make our wedding a success. They showed us some of the best customer service I have ever experienced.There was a mix-up with our order and it wasn't ready when we went to pick it up. (For the record our planner has worked with them many times and said that this is the first time she's seen something like this has happen.) Sugarplum got us on the baking schedule for the same day and told us they would have the cupcakes delivered (for free) to the venue by that evening. Our venue was two hours away in Buena Vista. Later that day we ended up meeting Amanda on the way up because we left later than expected and while moving the cupcakes to our car, we had a mishap which ruined the decorations for one of the boxes of cupcakes. Even though it was our fault, Amanda happily took the cupcakes back to her shop and fixed them, again for free. She offered to drive them to the venue for us the next day, but we instead had them delivered to a family member who was driving up anyway. After all of that, Amanda even offered us a refund for the trouble! We didn't feel right accepting that though after everything she and the Sugarplum team did to make it right and then some.I should also mention that the cupcakes were absolutely delicious and beautifully made.If you want a bakery that will go out of their way to make sure your day is a success then Sugarplum is the way to go. I would use them again without question, even with the mixup. This could have been the biggest disaster of our wedding, and instead they made it one of the best experiences we had in planning the whole event.Thank you so much Amanda and the Sugarplum team for the fantastic cupcakes and helping to make our day amazing.
Food: 5
Service: 5
Recommended dishes: Cupcakes, Wedding Cake
made beautiful and yummy cake and sweets for baby shower, perfectly as requested!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a fruit tart with no blackberries, and an almond cake with raspberry filling for a 30th birthday! Both tasted great, told them the b day boy did not like cake too much because it is normally too sweet. They made a great recommendation with the almond flavor. He loved it! 10/10 would order a cake from them again, and the grave on the cake was so cute!!
Absolutely loved having Sugarplum make our wedding cake December 2022! They even included a year anniversary cake in our package with them which we just picked up a couple weekends ago. They are so kind, flexible, and make yummy cakes!! We had an almond cake with amaretto frosting for both our wedding cake and wanted the same for our anniversary cake.Dietary restrictions: They had dairy free and gluten free options for our wedding guests.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Wedding Cake
Custom cake was made for my daughters birthday. They did an amazing job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
My husband and I were beyond happy with the cake, desserts, and service we received for our wedding in October. We wanted a small cutting cake and a dessert bar (no pictures unfortunately) for our reception and everything was absolutely delicious! By the end of the night, there were only a few desserts left over and we got so many compliments from our guests. We were impressed by the wide variety of flavors and types of desserts. The two lovely ladies who helped us during the tasting were so helpful in offering suggestions and helping us decide on a design for the cutting cake. They also coordinated with our florist to add flowers to the cake. We were even able to have gluten-free and vegan-friendly options for our guests. The team at Sugarplum was so friendly, informative, and generous throughout the process and really made a positive impact on our wedding. We 100% would recommend their business to anyone looking for delicious desserts and top-tier service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Wedding Cake
My wife has me bought two cup cakes for my birthday each of the past three years. I live the Halloween theme and the inventiveness. Always delicious and the service is excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cupcakes