I reached out to Freddy's about my long wait, wrong order, and missing food at the link provided. Was told that the franchise would contact me.It's been two weeks and no one from Freddy's has reached out. They say to contact them to make it right, but they never reply.
Atmosphere: 1
Food: 1
Service: 1
Marcy Peterson
This visit my meal was very stingy on the fries, I have visited before and had always had plenty,but not tonight, burger was larger than the amount of fries.
Atmosphere: 5
Food: 3
Service: 5
J O
Staff was extremely rude!! The girl that gave me my food literally rolled her eyes at me and glared at me when I asked for Fry Sauce. Fries were cold and soggy!!s Will definitely be going to five guys from now on.
Atmosphere: 1
Food: 1
Service: 1
Tanya Skidmore
If both places get any dirtier, I'll will stop coming in.. Clifton and Grand
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Single Steakburger
Joel Miller
Here is my experience wait in line for 2 minutes and nobody even takes the order they just tell you to wait. I didn't order today I left. Usually after ordering it takes almost 15 minutes to get the food. I imagine that they don't take their orders right away because it would show the true wait times to corporate and I hope that this somehow does get to corporate because this is the most ridiculous Freddy's somehow does get to corporate because this doesn't happen to other Freddy's nor does the food take 15 minutes to get at other Freddy's
Atmosphere: 1
Food: 1
Service: 1
Troy Settje
Cold food and long wait.
Atmosphere: 3
Food: 1
Service: 2
Lance Way
Took twenty minutes wrong order they were out of napkins and straws. Several other customers came in from the drive-through complaining that their order was wrong. Staff was rude. Terrible experience. Definitely not going back. Also ordered a pup cup. Did not get it when I asked about it they told me I had to wait at least another 10 minutes because it was made of custard or something. I did not wait.
Atmosphere: 1
Food: 1
Service: 1
AMere
If you come to this Freddy’s expect to wait 30 minutes for a couple cars to move and still be waiting.
Atmosphere: 1
Food: 2
Service: 1
Kali Kicks
I work across the street and come here for lunch quite often. Today I dropped my lunch on the way into work so I came to Freddy's to get lunch. I had 20 minutes before my client came in. This is typically enough time for me to order and eat my food from Freddy's. Today it took far longer than that to even get my food. I had to ask them to put it in the fryer because my client had already checked in and was waiting for me as I was standing there waiting for my food. The staff was joking about walking out of the building because they were so stressed out and understaffed. I was handed my food without my fries or a bag... But I took it and ran since I was so late.It's easy to blame the staff that was serving me, but I think the blame lies in the person who is failing to train their staff and failing it to hire enough staff.
Atmosphere: 1
Food: 1
Service: 1
Kailey Hicks
I work across the street and come here for lunch quite often. Today I dropped my lunch on the way into work so I came to Freddy's to get lunch. I had 20 minutes before my client came in. This is typically enough time for me to order and eat my food from Freddy's. Today it took far longer than that to even get my food. I had to ask them to put it in the fryer because my client had already checked in and was waiting for me as I was standing there waiting for my food. The staff was joking about walking out of the building because they were so stressed out and understaffed. I was handed my food without my fries or a bag... But I took it and ran since I was so late.It's easy to blame the staff that was serving me, but I think the blame lies in the person who is failing to train their staff and failing it to hire enough staff.
It's ok the burgers arr good not the fries look like
Atmosphere: 3
Food: 5
Service: 3
Kody Mardesen
Spent 25 minutes in the drive thru to get my meal leave and of course not check to make sure what was in my bag, Low behold, somebody else's food, not mine. And then went back to the store and waited another 15 minutes to get a corrected.
Atmosphere: 1
Food: 1
Service: 1
Earl P.
Delicious food but they need to add some healthy options. The folks who work there are typically friendly. I like the pictures with history on the wall. Always adequate seating.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheese Curds, Burger, Onion Rings, French Fries
Kathryn Myriah Vargas
Love this place ...
Atmosphere: 5
Food: 5
Service: 5
Amy Baldwin
HORRIBLE CUSTOMER SERVICE!We had the worst customer service & were hung up on when we called after getting home with our drive-thru order seeing an item was missing.They told me they were out of the item I paid for so they couldn’t give it to me. I said okay, then can I get a refund? They told me they don’t offer refunds & then just sat quietly on the other end, not offering something in its place or anything. My mind was blown. They can’t produce the item AND I’m told they’re keeping my money.I asked if I could speak to the manager & I can hear the employee telling someone that I’m on the phone yelling at her; I hadn’t yelled at anyone, I only had explained the issue. When she got back on the phone I confronted the conversation that I could hear in the background & they said they weren’t saying that, but I could hear every word. Then she told me she wasn’t going to stay on the phone for this & HUNG UP.I did call back to express my concern with a manager for how that was handled, they then tell me they will take down my name, phone number & HOME ADDRESS. I said I don’t believe they need my home address for a missing food item that I didn’t receive through their drive-thru & I refused to leave that information with them. That seemed like an odd request. They then say their manager is requesting the home address, but I thought I was speaking to the manager. I don’t believe I ever spoke to a manager.I left a message with corporate offices & I’ve yet heard back.JUST HORRIBLE.
I reached out to Freddy's about my long wait, wrong order, and missing food at the link provided. Was told that the franchise would contact me.It's been two weeks and no one from Freddy's has reached out. They say to contact them to make it right, but they never reply.
Atmosphere: 1
Food: 1
Service: 1
This visit my meal was very stingy on the fries, I have visited before and had always had plenty,but not tonight, burger was larger than the amount of fries.
Atmosphere: 5
Food: 3
Service: 5
Staff was extremely rude!! The girl that gave me my food literally rolled her eyes at me and glared at me when I asked for Fry Sauce. Fries were cold and soggy!!s Will definitely be going to five guys from now on.
Atmosphere: 1
Food: 1
Service: 1
If both places get any dirtier, I'll will stop coming in.. Clifton and Grand
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Single Steakburger
Here is my experience wait in line for 2 minutes and nobody even takes the order they just tell you to wait. I didn't order today I left. Usually after ordering it takes almost 15 minutes to get the food. I imagine that they don't take their orders right away because it would show the true wait times to corporate and I hope that this somehow does get to corporate because this is the most ridiculous Freddy's somehow does get to corporate because this doesn't happen to other Freddy's nor does the food take 15 minutes to get at other Freddy's
Atmosphere: 1
Food: 1
Service: 1
Cold food and long wait.
Atmosphere: 3
Food: 1
Service: 2
Took twenty minutes wrong order they were out of napkins and straws. Several other customers came in from the drive-through complaining that their order was wrong. Staff was rude. Terrible experience. Definitely not going back. Also ordered a pup cup. Did not get it when I asked about it they told me I had to wait at least another 10 minutes because it was made of custard or something. I did not wait.
Atmosphere: 1
Food: 1
Service: 1
If you come to this Freddy’s expect to wait 30 minutes for a couple cars to move and still be waiting.
Atmosphere: 1
Food: 2
Service: 1
I work across the street and come here for lunch quite often. Today I dropped my lunch on the way into work so I came to Freddy's to get lunch. I had 20 minutes before my client came in. This is typically enough time for me to order and eat my food from Freddy's. Today it took far longer than that to even get my food. I had to ask them to put it in the fryer because my client had already checked in and was waiting for me as I was standing there waiting for my food. The staff was joking about walking out of the building because they were so stressed out and understaffed. I was handed my food without my fries or a bag... But I took it and ran since I was so late.It's easy to blame the staff that was serving me, but I think the blame lies in the person who is failing to train their staff and failing it to hire enough staff.
Atmosphere: 1
Food: 1
Service: 1
I work across the street and come here for lunch quite often. Today I dropped my lunch on the way into work so I came to Freddy's to get lunch. I had 20 minutes before my client came in. This is typically enough time for me to order and eat my food from Freddy's. Today it took far longer than that to even get my food. I had to ask them to put it in the fryer because my client had already checked in and was waiting for me as I was standing there waiting for my food. The staff was joking about walking out of the building because they were so stressed out and understaffed. I was handed my food without my fries or a bag... But I took it and ran since I was so late.It's easy to blame the staff that was serving me, but I think the blame lies in the person who is failing to train their staff and failing it to hire enough staff.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's ok the burgers arr good not the fries look like
Atmosphere: 3
Food: 5
Service: 3
Spent 25 minutes in the drive thru to get my meal leave and of course not check to make sure what was in my bag, Low behold, somebody else's food, not mine. And then went back to the store and waited another 15 minutes to get a corrected.
Atmosphere: 1
Food: 1
Service: 1
Delicious food but they need to add some healthy options. The folks who work there are typically friendly. I like the pictures with history on the wall. Always adequate seating.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cheese Curds, Burger, Onion Rings, French Fries
Love this place ...
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE CUSTOMER SERVICE!We had the worst customer service & were hung up on when we called after getting home with our drive-thru order seeing an item was missing.They told me they were out of the item I paid for so they couldn’t give it to me. I said okay, then can I get a refund? They told me they don’t offer refunds & then just sat quietly on the other end, not offering something in its place or anything. My mind was blown. They can’t produce the item AND I’m told they’re keeping my money.I asked if I could speak to the manager & I can hear the employee telling someone that I’m on the phone yelling at her; I hadn’t yelled at anyone, I only had explained the issue. When she got back on the phone I confronted the conversation that I could hear in the background & they said they weren’t saying that, but I could hear every word. Then she told me she wasn’t going to stay on the phone for this & HUNG UP.I did call back to express my concern with a manager for how that was handled, they then tell me they will take down my name, phone number & HOME ADDRESS. I said I don’t believe they need my home address for a missing food item that I didn’t receive through their drive-thru & I refused to leave that information with them. That seemed like an odd request. They then say their manager is requesting the home address, but I thought I was speaking to the manager. I don’t believe I ever spoke to a manager.I left a message with corporate offices & I’ve yet heard back.JUST HORRIBLE.
Food: 1
Service: 1