Decided to try it again but it has just gone down hill! Very dirty, out of sausage, steak, a lot of the vegetables and no noodles.Staff cooking and behind the scenes not clean people! Won't go back!! Very bummed used to be a good
Atmosphere: 2
Food: 2
Service: 3
Mark Wingerter
This place has been sliding in quality for a decade. We came regularly and loved so my son really likes the place. Tonight might have been the final straw. They had a sign on the door saying they were out of steak. Ok, we can work with that. Then we realize they are out of every form of steak, they didn’t have the sliced pork they’ve had in the past. It was replaced with some kind of pulledish pork. It smelled like dog food. They were missing 4 or 5 of the protein options, they were missing 5 different spice mixes, many items were missing in the vegetable section. They were missing multiple sauces and didn’t even have the crispy noodles you add after they cook. Oh yeah, and they had no forks when we showed up and we had to wait for 20 minutes for them to get washed. By the way this 7pm on a Saturday. So all the people walking in after us and unless they magically get shipments on Sundays, everyone tomorrow will have even less options. The restaurant is clearly mismanaged, and it’s always a mess. It’s unfortunate that it just keeps sliding.
Atmosphere: 1
Food: 1
Service: 2
Jake Copeland
Great service. Our waitress was on point and we were never left waiting. The food was filling and delicious as always. Big thumbs up to Genghis Grill!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Create Your Own
Melina Payne
Our waitress was kind but that's where the positives start to run out. This place is nowhere the quality it used to be, the pork looked almost rancid and beside our waitress the rest of the staff appeared to be under the influence of harder drugs. When we see people coming from the back sweating, with eyes like saucers, wiping their foreheads then touching the sticks to stir your food with, overcooked our food, while being the only two people in line. It was over $60 for just two large bowls and one raspberry tea, not including our tip to the poor waitress. As we were leaving we then saw what was the on duty manager in a purple dress shirt go out back and started hanging out with a group of people who also looked high on harder drugs. Definitely the last time my family will be in which is sad because I've been coming here since this place opened. I hope most of the staff get help and sober.
Atmosphere: 2
Food: 2
Service: 3
Leaanna Shaffer
Food was great, service was awsome and was family/friendly. Only complaint was the seats but that has nothing to do with staff or service.Kid-friendliness: Really treated the kids awsome and they both had a good time. Thank you!!!!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own, Regular Bowl
Jim Brunswick Re/Max 4000, Inc
The food and service is always outstanding! We always enjoy going here to eat!
Atmosphere: 4
Food: 5
Service: 5
Greg Brunet
If you haven't experienced Genghis Grill, put it on your list.
VICKI LAW
I wish they had more comfortable booths.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Create Your Own
John Kazmierczak
Good food. Lots of leftovers for lunch. Overpriced. 3 people $90+.Enjoyed the pick what you want bar style.
Atmosphere: 3
Food: 4
Service: 4
Erik Foster
We came in and no wait to sit. As a buffet style where they cook your food, we had to wait for 30 min and the line at the coming station did not move. It looked like at least another 30 min until we could even reach the station to fill our bowels. We left due to time constraints.
Incompetent staff. Hangs up phone on you. Lies about wait times. Rude attitudes.
Atmosphere: 1
Food: 1
Service: 1
Jenna Rovelstad
Amazing as always. Someone accidently took my daughters food and they were so helpful in helping recreate her bowl and went ahead of the line to fix it.
Atmosphere: 5
Food: 5
Service: 5
Thomas Boggs
Terrible. Used to come to this location constantly as a favourite but the last couple months the quality has left the building. It started with bieng handed a empty bowl that was dirty.... twice after we had already paid. Then the fillip area was nearly empty of proteins and the ones they did have were old like barely trusted it old.The veggies looked like they came out of a can and were pre cooked.Speaking of cooking I had to explain to cook twice I had ordered a large bowl and thus needed a large portion of noodles. I got the udon oodles. They were once again looking very aged but I thought once they were cooked with the sauce a bit they would be just as good as normal.... this was proven to be a false hope. Because as soon as the proteins and veg were done cooking the noodles were added and sauced stored once then dropped into the to go dish... the noodles were not even completely sauced and still cold the texture was similar to a wet gummy worm and completly off putting.My fiance did not fair any better having gotten the rice.... that was not even mixed on the grill with the sauce. But was pushed to one side of the dish like a side dish as the protein and veg was put in the other side, but was at least edible unlike the noodles.This was once a favourite place to eat worth the slightly over 50$ for the two large bowls for left overs the next days. But the last three visits including last night have shown, such a sharp decrease in quality that my fiance wondered if it had come under new completely indifferent managment. It's sad but unless someone else is buying I will not be returning. And cannot recommend anyone else eat here either.
Atmosphere: 1
Food: 1
Service: 1
Raul Jimenez-Rosario
Going from Los Angeles to Milwaukee and looking for something different other than burgers and the same old same old. We came across the Genghis Grill and we were blown away. Not just the food, but the people were super friendly and made us feel at home. We may never be in the area anytime soon but it is a place that my wife and I will fondly talk about.
Atmosphere: 4
Food: 5
Service: 3
Diana Ashley
Just moved here and thought I’d try this place. The food was not good . The chicken was soggy and the rice was dry and kinda crunchy. Would not recommend.
Decided to try it again but it has just gone down hill! Very dirty, out of sausage, steak, a lot of the vegetables and no noodles.Staff cooking and behind the scenes not clean people! Won't go back!! Very bummed used to be a good
Atmosphere: 2
Food: 2
Service: 3
This place has been sliding in quality for a decade. We came regularly and loved so my son really likes the place. Tonight might have been the final straw. They had a sign on the door saying they were out of steak. Ok, we can work with that. Then we realize they are out of every form of steak, they didn’t have the sliced pork they’ve had in the past. It was replaced with some kind of pulledish pork. It smelled like dog food. They were missing 4 or 5 of the protein options, they were missing 5 different spice mixes, many items were missing in the vegetable section. They were missing multiple sauces and didn’t even have the crispy noodles you add after they cook. Oh yeah, and they had no forks when we showed up and we had to wait for 20 minutes for them to get washed. By the way this 7pm on a Saturday. So all the people walking in after us and unless they magically get shipments on Sundays, everyone tomorrow will have even less options. The restaurant is clearly mismanaged, and it’s always a mess. It’s unfortunate that it just keeps sliding.
Atmosphere: 1
Food: 1
Service: 2
Great service. Our waitress was on point and we were never left waiting. The food was filling and delicious as always. Big thumbs up to Genghis Grill!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Create Your Own
Our waitress was kind but that's where the positives start to run out. This place is nowhere the quality it used to be, the pork looked almost rancid and beside our waitress the rest of the staff appeared to be under the influence of harder drugs. When we see people coming from the back sweating, with eyes like saucers, wiping their foreheads then touching the sticks to stir your food with, overcooked our food, while being the only two people in line. It was over $60 for just two large bowls and one raspberry tea, not including our tip to the poor waitress. As we were leaving we then saw what was the on duty manager in a purple dress shirt go out back and started hanging out with a group of people who also looked high on harder drugs. Definitely the last time my family will be in which is sad because I've been coming here since this place opened. I hope most of the staff get help and sober.
Atmosphere: 2
Food: 2
Service: 3
Food was great, service was awsome and was family/friendly. Only complaint was the seats but that has nothing to do with staff or service.Kid-friendliness: Really treated the kids awsome and they both had a good time. Thank you!!!!! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own, Regular Bowl
The food and service is always outstanding! We always enjoy going here to eat!
Atmosphere: 4
Food: 5
Service: 5
If you haven't experienced Genghis Grill, put it on your list.
I wish they had more comfortable booths.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Create Your Own
Good food. Lots of leftovers for lunch. Overpriced. 3 people $90+.Enjoyed the pick what you want bar style.
Atmosphere: 3
Food: 4
Service: 4
We came in and no wait to sit. As a buffet style where they cook your food, we had to wait for 30 min and the line at the coming station did not move. It looked like at least another 30 min until we could even reach the station to fill our bowels. We left due to time constraints.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Incompetent staff. Hangs up phone on you. Lies about wait times. Rude attitudes.
Atmosphere: 1
Food: 1
Service: 1
Amazing as always. Someone accidently took my daughters food and they were so helpful in helping recreate her bowl and went ahead of the line to fix it.
Atmosphere: 5
Food: 5
Service: 5
Terrible. Used to come to this location constantly as a favourite but the last couple months the quality has left the building. It started with bieng handed a empty bowl that was dirty.... twice after we had already paid. Then the fillip area was nearly empty of proteins and the ones they did have were old like barely trusted it old.The veggies looked like they came out of a can and were pre cooked.Speaking of cooking I had to explain to cook twice I had ordered a large bowl and thus needed a large portion of noodles. I got the udon oodles. They were once again looking very aged but I thought once they were cooked with the sauce a bit they would be just as good as normal.... this was proven to be a false hope. Because as soon as the proteins and veg were done cooking the noodles were added and sauced stored once then dropped into the to go dish... the noodles were not even completely sauced and still cold the texture was similar to a wet gummy worm and completly off putting.My fiance did not fair any better having gotten the rice.... that was not even mixed on the grill with the sauce. But was pushed to one side of the dish like a side dish as the protein and veg was put in the other side, but was at least edible unlike the noodles.This was once a favourite place to eat worth the slightly over 50$ for the two large bowls for left overs the next days. But the last three visits including last night have shown, such a sharp decrease in quality that my fiance wondered if it had come under new completely indifferent managment. It's sad but unless someone else is buying I will not be returning. And cannot recommend anyone else eat here either.
Atmosphere: 1
Food: 1
Service: 1
Going from Los Angeles to Milwaukee and looking for something different other than burgers and the same old same old. We came across the Genghis Grill and we were blown away. Not just the food, but the people were super friendly and made us feel at home. We may never be in the area anytime soon but it is a place that my wife and I will fondly talk about.
Atmosphere: 4
Food: 5
Service: 3
Just moved here and thought I’d try this place. The food was not good . The chicken was soggy and the rice was dry and kinda crunchy. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1