Tables and work station were extremely messy, personally would never dine in there.Customer service is inexcusably horrible.Would much rather drive the extra 20 mins to another location. Don’t go here
Atmosphere: 1
Food: 1
Service: 1
Blue bailey
Total garbage. No one even acknowledged my husband who was standing at the register for 20 minutes waiting for an online order that should have been ready when we arrived. He kept trying to make eye contact with them and.....nothing..... Our food was apparently ready and sitting on a shelf behind the register but no one bothered to put it out, so when we got it it was cold.There was a line wrapped around the store and it was very disorganized and messy. Our food was disgusting. We will NEVER eat at Chipotle again. Just the thought of their food makes me cringe now.
Atmosphere: 1
Food: 1
Service: 1
Lashandra D
Updated:This place has continued to decline in customer service and overall service. Tonight I placed an order for picked on the app which was not ready at the time selected. I’m always ok with a few minutes delay but 25 minutes is unacceptable. Not only was it not ready when it was promised but when it was ready it was never placed on the pickup shelf. My Husband had to ask for the order then he was given the bag. That was not even the worse after waiting that long the order was completely incorrect. My bowl which was supposed to have all toppings with the exception of guacamole w/ steak & chicken. I had rice, beans, steak & chicken. When I returned to the store the manager Jasmine/Yasmine continued filling up the food containers instead of assisting with the order. It was only one other person in the store being help and they wanted me to wait. I had to say something before my order was prepared. Management definitely need to make some adjustments in customer service, team members task assignments & task management.2018It’s hit and miss the type of customer service you receive. Overall I like it but they are a little skimpy on the rice. ???♀️
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burrito Bowl, Burrito
Scott LaScala
I've been to over 50 different Chipotles in my travels and this one is unfortunately near the bottom of that list. Its my hometown one too. Their biggest issue is consistency. They serve some of the saltiest Chipotle I've ever had. The portions are all over the place too. I've ordered both a chix bowl and a 2X chix bowl and there was maybe 15% more chicken in the 2X. Other times it's been higher, but not like other locations. They are often out of ingredients as others have mentioned. The team their doesn't always seem committed to their craft either. It's a shame because this could be an anchor for Middletown if they just improved a small amount. I feel like it is hit or miss with many more misses than hits. Improvement is critically needed and unfortunately, it's been longtime coming. I'm a person who loves Chipotle. However, I must say until they improve, I'm going to be keeping my distance. I'd rather drive to an alternate location even if it is further away. It's worth it.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Tortilla Chip, Burrito Bowl
Chaneta Walker
3 pieces of advice:Increase the number of cooksDecrease the number of serversPull your pants up!!
Atmosphere: 2
Food: 3
Service: 2
Leah Williams
It is not uncommon to wait 20 minutes for a mobile order. This place has really gone downhill. With new restaurants coming to Middletown, they really need to step up their game if they're going to stay.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Burrito Bowl, Salad, Burrito
julia amereihn
This location is open until 11:00pm as many others I went in last night around 530-6. The place was a disaster all the tables were dirty and food everywhere. The line was extremely long as they were out of many proteins and toppings. The employees were laughing and doing nothing to restock or make the line go quicker. There was spilled sour cream, corn, and other toppings smeared all over the prep counter and instead of cleaning it they continued to slide everyone’s food over top of it. The cashier was laughing and pointing at the smeared food. I asked for a side of vinaigrette and she states “we don’t have no more” you would think if you are open until 11:00pm you would’ve made more as customers were steadily coming in.
Atmosphere: 1
Food: 2
Service: 1
Daniel Camputaro
Food quality is typically consistent and things are made fresh to order. Service here is a bit of a hot mess though. The dining area is sometimes messy with overflowing trash receptacles and silverware thrown around.I've had a few cases where I ordered ahead and received the wrong order when I arrived. My name was on the bag but the meal inside had a name for someone else ?♂️.
easily the worst chipotle location in delaware. i said i’d never come back here a while ago but decided to give this location one last try & they didn’t fail to disappoint. the food was nasty. steak had a burnt flavor & was basically just fat. inedible. chips were burnt with way too much salt on them. & the service was horrible. workers were rude. don’t waste your time coming here, you’re better off going to a different location.
Atmosphere: 1
Food: 1
Service: 1
Marco A Altamirano
Went there for lunch. Not busy. No line. The girl at the beginning of the line didn't even greet us. Then we asked for our bowl and she gave us a little rice, less than half a spoon of chicken and then when I asked for a little more she said it will be extra. I told her that was not enough but told her what ever add a second portion for the charge. And again she added a little more chicken not even a normal portion. The lettuce was frozen, but I did get a lot of sour cream . We asked for bottled coke and they gave us warm cokes that were not in the fridge and when we asked for cups to get ice they said no we would have to buy it.It happens the same problem with the customer behind us, the lady with the puffy hair was having an incredibly rude attitude and was disrespectful.Definitely not recommend this location with this personel
Chipotle absolutely fell off. They pack it w lettuce and sour cream skimp out completely on the meat. Plus left w a stomach pain.
Atmosphere: 1
Food: 1
Service: 2
biro
The employees are being racist towards white people. They say they play the quiet game when there’s a white customer and won’t respond to them as they order their food because they think it’s funny I guess. They also said they need to even it out with white people so that’s why they were doing it. I don't really understand. I was respectful the entire time ordering and the regular please and thank you after each topping and they did this to me. They said all of these things out loud with another customer behind me after I paid and was waiting for my extra tortillas.
Atmosphere: 1
Food: 1
Service: 1
Anna Kinney
Extremely poor service, I walked up to counter to purchase a drink and was ignored by multiple employees. One was even playing on his cell phone and talking to co-workers while I stood there waiting to be helped. I had also placed an online order that was incorrect. Will not be going back to this location anytime soon.
Atmosphere: 3
Food: 3
Service: 1
Rob Collins
Place was filthy wanted to sit and eat but no a clean place to.
Atmosphere: 1
Food: 3
Service: 3
Ray Gonzales
Always to crowed get food to go why they make ever one of these places so small I don't get it. Staff don't really help but the food is ok from
Tables and work station were extremely messy, personally would never dine in there.Customer service is inexcusably horrible.Would much rather drive the extra 20 mins to another location. Don’t go here
Atmosphere: 1
Food: 1
Service: 1
Total garbage. No one even acknowledged my husband who was standing at the register for 20 minutes waiting for an online order that should have been ready when we arrived. He kept trying to make eye contact with them and.....nothing..... Our food was apparently ready and sitting on a shelf behind the register but no one bothered to put it out, so when we got it it was cold.There was a line wrapped around the store and it was very disorganized and messy. Our food was disgusting. We will NEVER eat at Chipotle again. Just the thought of their food makes me cringe now.
Atmosphere: 1
Food: 1
Service: 1
Updated:This place has continued to decline in customer service and overall service. Tonight I placed an order for picked on the app which was not ready at the time selected. I’m always ok with a few minutes delay but 25 minutes is unacceptable. Not only was it not ready when it was promised but when it was ready it was never placed on the pickup shelf. My Husband had to ask for the order then he was given the bag. That was not even the worse after waiting that long the order was completely incorrect. My bowl which was supposed to have all toppings with the exception of guacamole w/ steak & chicken. I had rice, beans, steak & chicken. When I returned to the store the manager Jasmine/Yasmine continued filling up the food containers instead of assisting with the order. It was only one other person in the store being help and they wanted me to wait. I had to say something before my order was prepared. Management definitely need to make some adjustments in customer service, team members task assignments & task management.2018It’s hit and miss the type of customer service you receive. Overall I like it but they are a little skimpy on the rice. ???♀️
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burrito Bowl, Burrito
I've been to over 50 different Chipotles in my travels and this one is unfortunately near the bottom of that list. Its my hometown one too. Their biggest issue is consistency. They serve some of the saltiest Chipotle I've ever had. The portions are all over the place too. I've ordered both a chix bowl and a 2X chix bowl and there was maybe 15% more chicken in the 2X. Other times it's been higher, but not like other locations. They are often out of ingredients as others have mentioned. The team their doesn't always seem committed to their craft either. It's a shame because this could be an anchor for Middletown if they just improved a small amount. I feel like it is hit or miss with many more misses than hits. Improvement is critically needed and unfortunately, it's been longtime coming. I'm a person who loves Chipotle. However, I must say until they improve, I'm going to be keeping my distance. I'd rather drive to an alternate location even if it is further away. It's worth it.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Tortilla Chip, Burrito Bowl
3 pieces of advice:Increase the number of cooksDecrease the number of serversPull your pants up!!
Atmosphere: 2
Food: 3
Service: 2
It is not uncommon to wait 20 minutes for a mobile order. This place has really gone downhill. With new restaurants coming to Middletown, they really need to step up their game if they're going to stay.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Burrito Bowl, Salad, Burrito
This location is open until 11:00pm as many others I went in last night around 530-6. The place was a disaster all the tables were dirty and food everywhere. The line was extremely long as they were out of many proteins and toppings. The employees were laughing and doing nothing to restock or make the line go quicker. There was spilled sour cream, corn, and other toppings smeared all over the prep counter and instead of cleaning it they continued to slide everyone’s food over top of it. The cashier was laughing and pointing at the smeared food. I asked for a side of vinaigrette and she states “we don’t have no more” you would think if you are open until 11:00pm you would’ve made more as customers were steadily coming in.
Atmosphere: 1
Food: 2
Service: 1
Food quality is typically consistent and things are made fresh to order. Service here is a bit of a hot mess though. The dining area is sometimes messy with overflowing trash receptacles and silverware thrown around.I've had a few cases where I ordered ahead and received the wrong order when I arrived. My name was on the bag but the meal inside had a name for someone else ?♂️.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Tortilla Chip, Burrito Bowl, Fajita Vegetables, Steak
easily the worst chipotle location in delaware. i said i’d never come back here a while ago but decided to give this location one last try & they didn’t fail to disappoint. the food was nasty. steak had a burnt flavor & was basically just fat. inedible. chips were burnt with way too much salt on them. & the service was horrible. workers were rude. don’t waste your time coming here, you’re better off going to a different location.
Atmosphere: 1
Food: 1
Service: 1
Went there for lunch. Not busy. No line. The girl at the beginning of the line didn't even greet us. Then we asked for our bowl and she gave us a little rice, less than half a spoon of chicken and then when I asked for a little more she said it will be extra. I told her that was not enough but told her what ever add a second portion for the charge. And again she added a little more chicken not even a normal portion. The lettuce was frozen, but I did get a lot of sour cream . We asked for bottled coke and they gave us warm cokes that were not in the fridge and when we asked for cups to get ice they said no we would have to buy it.It happens the same problem with the customer behind us, the lady with the puffy hair was having an incredibly rude attitude and was disrespectful.Definitely not recommend this location with this personel
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Chipotle absolutely fell off. They pack it w lettuce and sour cream skimp out completely on the meat. Plus left w a stomach pain.
Atmosphere: 1
Food: 1
Service: 2
The employees are being racist towards white people. They say they play the quiet game when there’s a white customer and won’t respond to them as they order their food because they think it’s funny I guess. They also said they need to even it out with white people so that’s why they were doing it. I don't really understand. I was respectful the entire time ordering and the regular please and thank you after each topping and they did this to me. They said all of these things out loud with another customer behind me after I paid and was waiting for my extra tortillas.
Atmosphere: 1
Food: 1
Service: 1
Extremely poor service, I walked up to counter to purchase a drink and was ignored by multiple employees. One was even playing on his cell phone and talking to co-workers while I stood there waiting to be helped. I had also placed an online order that was incorrect. Will not be going back to this location anytime soon.
Atmosphere: 3
Food: 3
Service: 1
Place was filthy wanted to sit and eat but no a clean place to.
Atmosphere: 1
Food: 3
Service: 3
Always to crowed get food to go why they make ever one of these places so small I don't get it. Staff don't really help but the food is ok from
Atmosphere: 1
Food: 4
Service: 1