Most miserable bunch of employees. I go frequently and it's always the same.
Atmosphere: 1
Food: 3
Service: 1
KSD
There is a Dunkin' Donuts branch located in Lake Washington, Melbourne, FL. The boss's name is Tim and he works with Shannon. However, some of the workers there seem to be either on drugs or on parole. During a recent visit to the establishment, I witnessed a newborn baby in front of the oven as it was quite cold there. The boss appears to be an alcoholic and is known to mistreat his workers. Additionally, he only provides free food to people who are fixing his home. Shannon is extremely disrespectful, prejudiced, and it shows in her behavior when dealing with people. The staff turnover rate is high as no one wants to stay there. Nevertheless, there are two lovely people who work there, the cook and a lady named Yvette. They provide excellent customer service. Many people complain that the owner hires people who are on drugs, and that he himself gets together with them to smoke and drink. This is an appalling situation. The cook is a humble person. I want to bring to your attention that people who are discriminated against because of their race are often the most humble ones, and there are drugs being sold in that establishment.
Atmosphere: 1
Food: 1
Service: 1
Michael Clark
Always good doughnuts.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Amber B
Worst Dunkin ever ! They literally hate their job and they take it out on the customers! Never going again . Specifically the manager! Don’t waste your money!
Atmosphere: 1
Food: 1
Service: 1
Jannelle Franco
Claims they up charge on items for "Caramel swirl". Claims they can because they are a "franchise". Went to Starbucks.
Ben L
Called this morning to see if they would take an order, told too busy and hung up.
Service: 1
Jordan Charla
Terrible Location! First, the drive thru line was slow and probably took about 15 minutes to get my order. Then, I get miles down the road before realizing my coffee tastes like hot water. I call the location and the first person acts like they're the one in charge before handing it to the manager who says she's not going to argue with me and hangs up. Then, I go all the way back as if gas is free just to have her make it the right way since she's 'not authorized to give a refund' super rude manager that has zero authority to do anything above and beyond to make up for the mistake. I won't be going back and this owner shouldn't own a location that is run so poorly while giving the onsite manager zero power.
Atmosphere: 1
Food: 1
Service: 1
Johna Booth
Emilly made the best coffee I have ever had for me today!!!! She deserves a raise!!!!!
YESTERDAY (December 13, 2023) I went inside for a dozen variety dozens and the place looked deserted! I got the last of the Boston Cream donuts. At home hours later, I wanted a donut snack - my donut was so dry that I sliced off top layer of chocolate icing and spooned out the center custard filling: It dawned on me - there is a whole world difference between Dunkin Donuts and Krispy Cream Donuts (Up the road- a few traffic lights away) Yup, I'm eating a dried up Boston Cream donut with a knife and fork! The price for a dozen dried -up donuts cost $13.99. Why they did not have a "Donuts Cut-Off" selling time and just sell coffee and their microwave products? Do NOT buy Donkin DONUTS after the morning rush. The Clerks will sell Customers ANYTHING!!! I wasn't offered a receipt - I don't know her name. The Manager needs to evaluate this restaurant - competition is a couple traffic lights up the road! When I was younger, Dunkin was my favorite treat! Years later, currently, ... it's dried up ....FIVE YEARS AGO: Today I stopped for my usual coffee order. While making my payment, the co-worker surprised me by asking if I was ready to pick out my free donut? This shop is good, no problems, the shopping center is nice and FREE DONUTS DAY!
Food: 1
Service: 4
Kat Jenner
Heads up! We just ordered a frozen coffee and were charged $2.50 for a “swirl charge” in addition to the regular frozen coffee price. And, of course, appropriate management was not available. Upon raising a stink a refund was given. Will not visit this location in the
Atmosphere: 1
Food: 1
Service: 1
Ashley C.
I ordered on Ubereats and got a drink that I can’t drink due to allergies. I called Uber eats and they refused to help me. I contacted Dunkin’ and not only did they apologize they delivered the correct drink to my home and quickly at that. I have never received such great service from a Dunkin' before. Highly recommend this place. Customer service is 10/10. Thanks again!
Food: 5
Service: 5
Sjackson
When I say going to this place is the worst! I can't believe it's still open. The employees are rude, my order is always messed up, and the price for everything is always different.(I order the same thing each time) I just wish they would get it together. I wouldn't waste the time or money because you will leave irritated.
Jim Appleby
This place become my favorite store. Energy was great, and order was spot on.
Most miserable bunch of employees. I go frequently and it's always the same.
Atmosphere: 1
Food: 3
Service: 1
There is a Dunkin' Donuts branch located in Lake Washington, Melbourne, FL. The boss's name is Tim and he works with Shannon. However, some of the workers there seem to be either on drugs or on parole. During a recent visit to the establishment, I witnessed a newborn baby in front of the oven as it was quite cold there. The boss appears to be an alcoholic and is known to mistreat his workers. Additionally, he only provides free food to people who are fixing his home. Shannon is extremely disrespectful, prejudiced, and it shows in her behavior when dealing with people. The staff turnover rate is high as no one wants to stay there. Nevertheless, there are two lovely people who work there, the cook and a lady named Yvette. They provide excellent customer service. Many people complain that the owner hires people who are on drugs, and that he himself gets together with them to smoke and drink. This is an appalling situation. The cook is a humble person. I want to bring to your attention that people who are discriminated against because of their race are often the most humble ones, and there are drugs being sold in that establishment.
Atmosphere: 1
Food: 1
Service: 1
Always good doughnuts.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts
Worst Dunkin ever ! They literally hate their job and they take it out on the customers! Never going again . Specifically the manager! Don’t waste your money!
Atmosphere: 1
Food: 1
Service: 1
Claims they up charge on items for "Caramel swirl". Claims they can because they are a "franchise". Went to Starbucks.
Called this morning to see if they would take an order, told too busy and hung up.
Service: 1
Terrible Location! First, the drive thru line was slow and probably took about 15 minutes to get my order. Then, I get miles down the road before realizing my coffee tastes like hot water. I call the location and the first person acts like they're the one in charge before handing it to the manager who says she's not going to argue with me and hangs up. Then, I go all the way back as if gas is free just to have her make it the right way since she's 'not authorized to give a refund' super rude manager that has zero authority to do anything above and beyond to make up for the mistake. I won't be going back and this owner shouldn't own a location that is run so poorly while giving the onsite manager zero power.
Atmosphere: 1
Food: 1
Service: 1
Emilly made the best coffee I have ever had for me today!!!! She deserves a raise!!!!!
Atmosphere: 5
Food: 5
Service: 5
Same same Dunkin, all
Atmosphere: 4
Food: 4
Service: 5
The red velvet starters for cupcakes are the
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
YESTERDAY (December 13, 2023) I went inside for a dozen variety dozens and the place looked deserted! I got the last of the Boston Cream donuts. At home hours later, I wanted a donut snack - my donut was so dry that I sliced off top layer of chocolate icing and spooned out the center custard filling: It dawned on me - there is a whole world difference between Dunkin Donuts and Krispy Cream Donuts (Up the road- a few traffic lights away) Yup, I'm eating a dried up Boston Cream donut with a knife and fork! The price for a dozen dried -up donuts cost $13.99. Why they did not have a "Donuts Cut-Off" selling time and just sell coffee and their microwave products? Do NOT buy Donkin DONUTS after the morning rush. The Clerks will sell Customers ANYTHING!!! I wasn't offered a receipt - I don't know her name. The Manager needs to evaluate this restaurant - competition is a couple traffic lights up the road! When I was younger, Dunkin was my favorite treat! Years later, currently, ... it's dried up ....FIVE YEARS AGO: Today I stopped for my usual coffee order. While making my payment, the co-worker surprised me by asking if I was ready to pick out my free donut? This shop is good, no problems, the shopping center is nice and FREE DONUTS DAY!
Food: 1
Service: 4
Heads up! We just ordered a frozen coffee and were charged $2.50 for a “swirl charge” in addition to the regular frozen coffee price. And, of course, appropriate management was not available. Upon raising a stink a refund was given. Will not visit this location in the
Atmosphere: 1
Food: 1
Service: 1
I ordered on Ubereats and got a drink that I can’t drink due to allergies. I called Uber eats and they refused to help me. I contacted Dunkin’ and not only did they apologize they delivered the correct drink to my home and quickly at that. I have never received such great service from a Dunkin' before. Highly recommend this place. Customer service is 10/10. Thanks again!
Food: 5
Service: 5
When I say going to this place is the worst! I can't believe it's still open. The employees are rude, my order is always messed up, and the price for everything is always different.(I order the same thing each time) I just wish they would get it together. I wouldn't waste the time or money because you will leave irritated.
This place become my favorite store. Energy was great, and order was spot on.