Update as of 3/9/2024:I have received an email in response to my review from corporate. I was informed that there is a trouble ticket assigned to my issue. Apparently, it’s up to the local servicing store to contact me and solve the problem. They have no deadline or time element. It could be a year for all I know. This happened on 3/4/2024. At the present time, no one has contacted me. Just telling a person that there is a trouble ticket doesn’t solve the problem for the consumer. This group of 5 people have spent a lot of money at the St. Cloud Firehouse in the past. This poor reaction doesn’t make us happy or wanting to go back there.Original review:My husband and I stopped by to grab dinner last night (2/26/24). The order went just fine. Unsweet tea was almost totally clear with no taste. The three young men preparing were having a “grand” conversation. My husband ordered a cheese steak and hook and ladder for me. My tomato and lettuce was on his cheese steak. Maybe too much conversation. The steak wasn’t the quality that it has been in the past. Very leathery. My hook and ladder was ok but missing the tomato and lettuce. The amount of meat was less than it had been in the past visits. We used to really enjoy the food served there. In fact, my DIL asked me how our food was. I told her. She said that they experienced the same problem when they visited there. The same people working with lots of “conversation”. Is this the way Firehouse is going? If so, will have to find another favorite place. Not impressed.
Atmosphere: 1
Food: 1
Service: 1
Nicole
Workers are very nice and attentiveI love it here
Lance Westerlund
This place was once a quick place to grab a good sandwich but unfortunately it went downhill quick. Went in last night by myself(1 sandwich). Waited 30 minutes for it. Only 2 other people in the place. 4 employees working behind counter so not understaffed. No to go orders on shelf. Then the chick had enough nerve to ask “what sandwich are you waiting on” !? Really! I want to say if you all would concentrate on work instead of telling each others life stories chit chatting I would have been out of here 15 min ago! Soda spilled all over floor and sticky by machine. To top it off my Italian was near cold! Do better St Cloud Firehouse
Atmosphere: 4
Food: 2
Service: 1
Whittney Barton
Firehouse in St.Cloud is great, BUT I have never been denied a cup of ice before, this is the only FireHouse Subs that told me this, also a few months back she(the same manager) told my husband and I that we couldn't sit in their sitting area. We literally had been there no more than 5 minutes. The old manager was awesome, never had an issue. Other than that place is great. New manager just seems to have it out for me.So if you are hot and just get off the bus or you've been walking dont go there to get a cup of ice/ water and/or to sit at their tables (outside but shaded) to get out of the heat for a few min. She WILL NOT HAVE IT!!
Food: 5
Service: 1
Charlie Jackson (Charlie and Barbie)
i have a really bad gluten intolerance issue, and i don’t get to eat out often. i have been going to another location but needed to get food here instead. the app set a later order than i expected and they were able to help me though before the app set time. i also didn’t get sick so the handling was great! i always appreciate being able to have something tasty and safe.
Angi Douglas
Rave! Picked up dinner tonight since they have the King Hawaiian pork sandwich again. Hubby and I got those, kiddo got a turkey bacon ranch. Yummy! My sandwich was a bit juicy, like the slaw wasn't drained enough, but it was delicious, plenty of meat and toppings, too.The store was clean and tidy, staff were all working hard and a lady I assume was the shift lead (dark hair, glasses, black shorts) came out and checked on everyone in the dining room. Awesome experience tonight. Kudos!
Atmosphere: 5
Food: 5
Service: 5
Ernesto Albarran
Manager had lost they mind.. I ordered my food online while walked in the door.. ask the cashier to cut my sandwich in thirds and they ignore my request... my compensation was... do you want a cookie like if I was 2 year old... you would think the manager would have some great experience and give what the customer requested. That tells a lot of this store..
Atmosphere: 3
Food: 5
Service: 2
Nicholas
Quick and friendly service that made our food exactly as we requested the first time.
Atmosphere: 5
Food: 5
Service: 5
Brittany Lawson
Usually good but tonight the steak and cheese sub was horrible. Almost like the meat was boiled. Super thick slices almost like rubber.. absolutely
Atmosphere: 1
Food: 1
Service: 1
Lavora Hiligh
I have been going to Firehouse for 7 years and this was the worst Sub ever, raw onions, the sandwich was cold, I asked for a hot grilled, with grilled onions, worst ever! I will not be going to that ever again,
Update as of 3/9/2024:I have received an email in response to my review from corporate. I was informed that there is a trouble ticket assigned to my issue. Apparently, it’s up to the local servicing store to contact me and solve the problem. They have no deadline or time element. It could be a year for all I know. This happened on 3/4/2024. At the present time, no one has contacted me. Just telling a person that there is a trouble ticket doesn’t solve the problem for the consumer. This group of 5 people have spent a lot of money at the St. Cloud Firehouse in the past. This poor reaction doesn’t make us happy or wanting to go back there.Original review:My husband and I stopped by to grab dinner last night (2/26/24). The order went just fine. Unsweet tea was almost totally clear with no taste. The three young men preparing were having a “grand” conversation. My husband ordered a cheese steak and hook and ladder for me. My tomato and lettuce was on his cheese steak. Maybe too much conversation. The steak wasn’t the quality that it has been in the past. Very leathery. My hook and ladder was ok but missing the tomato and lettuce. The amount of meat was less than it had been in the past visits. We used to really enjoy the food served there. In fact, my DIL asked me how our food was. I told her. She said that they experienced the same problem when they visited there. The same people working with lots of “conversation”. Is this the way Firehouse is going? If so, will have to find another favorite place. Not impressed.
Atmosphere: 1
Food: 1
Service: 1
Workers are very nice and attentiveI love it here
This place was once a quick place to grab a good sandwich but unfortunately it went downhill quick. Went in last night by myself(1 sandwich). Waited 30 minutes for it. Only 2 other people in the place. 4 employees working behind counter so not understaffed. No to go orders on shelf. Then the chick had enough nerve to ask “what sandwich are you waiting on” !? Really! I want to say if you all would concentrate on work instead of telling each others life stories chit chatting I would have been out of here 15 min ago! Soda spilled all over floor and sticky by machine. To top it off my Italian was near cold! Do better St Cloud Firehouse
Atmosphere: 4
Food: 2
Service: 1
Firehouse in St.Cloud is great, BUT I have never been denied a cup of ice before, this is the only FireHouse Subs that told me this, also a few months back she(the same manager) told my husband and I that we couldn't sit in their sitting area. We literally had been there no more than 5 minutes. The old manager was awesome, never had an issue. Other than that place is great. New manager just seems to have it out for me.So if you are hot and just get off the bus or you've been walking dont go there to get a cup of ice/ water and/or to sit at their tables (outside but shaded) to get out of the heat for a few min. She WILL NOT HAVE IT!!
Food: 5
Service: 1
i have a really bad gluten intolerance issue, and i don’t get to eat out often. i have been going to another location but needed to get food here instead. the app set a later order than i expected and they were able to help me though before the app set time. i also didn’t get sick so the handling was great! i always appreciate being able to have something tasty and safe.
Rave! Picked up dinner tonight since they have the King Hawaiian pork sandwich again. Hubby and I got those, kiddo got a turkey bacon ranch. Yummy! My sandwich was a bit juicy, like the slaw wasn't drained enough, but it was delicious, plenty of meat and toppings, too.The store was clean and tidy, staff were all working hard and a lady I assume was the shift lead (dark hair, glasses, black shorts) came out and checked on everyone in the dining room. Awesome experience tonight. Kudos!
Atmosphere: 5
Food: 5
Service: 5
Manager had lost they mind.. I ordered my food online while walked in the door.. ask the cashier to cut my sandwich in thirds and they ignore my request... my compensation was... do you want a cookie like if I was 2 year old... you would think the manager would have some great experience and give what the customer requested. That tells a lot of this store..
Atmosphere: 3
Food: 5
Service: 2
Quick and friendly service that made our food exactly as we requested the first time.
Atmosphere: 5
Food: 5
Service: 5
Usually good but tonight the steak and cheese sub was horrible. Almost like the meat was boiled. Super thick slices almost like rubber.. absolutely
Atmosphere: 1
Food: 1
Service: 1
I have been going to Firehouse for 7 years and this was the worst Sub ever, raw onions, the sandwich was cold, I asked for a hot grilled, with grilled onions, worst ever! I will not be going to that ever again,
Food: 2
Service: 3
Restaurantji Recommends
They have good subs but it really depends on who is working. Sometimes they’re cold and meh, other times they’re phenomenal.
Atmosphere: 4
Food: 4
Service: 4
High prices for a sub. Non personalized atmosphere &
Atmosphere: 3
Food: 4
Service: 4
As you would expect. Great sandwiches, quick and easy using the online app.
Atmosphere: 5
Food: 5
Service: 5
the best service hands down Tiffany and her crew treat me and my fam the best defenitely recommend
Staff is amazing and friendly!! Kids eat free on Wednesdays and Sundays after 4pm
Atmosphere: 5
Food: 5
Service: 5