Second time I’ve had an issue with this location! First time I was on my lunch break and ordered pickup. It was still being made by the time I got there which is a 15 min drive away. I got a salad bowl, ironically I got to work and the lettuce was missing. *my fault for not checking* but come on…. Second time which was today I waited an hour for food through Uber eats. Their excuse was they had just opened and had to attend to a catering order and only two people in the store. Well I’m sorry but if they were aware of this they should have scheduled more people. My food was cold and looked thrown together like they didn’t care. The uber eats driver was waiting and also frustrated with them, she said this wasn’t the first time she’s had issues with this location. The owner needs to get this store together because it’s a mess. I won’t ever come here again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Stack
Meckenzie Sprague
I don’t know what happened to this location. But aside from the prices getting out of control, ($16 for a homewrecker burrito no sides or add ons), The last three times I’ve been here, my burrito has been half the size that they always were in the past. It’s basically a child size burrito.
Atmosphere: 3
Food: 2
Service: 2
Kellie Huckeba
I called to get help with my uber order and Dee answered, she was so friendly and went above and beyond to help me. I truly appreciate great customer service as it is lacking in so many places now and days. :)
Service: 5
Will
Go to Chipotle or a regular Mexican place for your own sake. Decided to try it out for pickup and the tacos were the beef with nothing else on it. In fact, the salsa wasn’t even the right kind I was told was in the bag. Not going back.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Three Tacos
Brian Stellwag
Food in the table was obviously expired, dingy, with a gray or brown tint on every item. Looked like it had been left out unrefrigerated for multiple days. Server was lackadaisical, forgetting 2 or the three items ordered by the time the first bowl was made. They should at least turn the lights off and have the ambiance music on, but it was dark and silent. Very off-putting experience.
Atmosphere: 1
Food: 1
Service: 2
MMV Real Estate Group
Love the food.
Atmosphere: 5
Food: 5
Service: 5
Mark
This location has been inconsistent for over two years now. Evidently the owner is absentee and a non-compliant franchisee. It certainly shows in the dining room and restrooms.I pointed out a toilet leak to them over a year ago. Still not fixed so their water bill is higher than it should be for 18 months or so; would have paid for the plumber 2 times over.Food is good when they serve the proper portions. Often they are out of or running low on several items (negligent ownership).Oh, and sometimes you show up at 4:30 or 5:00 and they are closed with a take note on the door, no explanation. Again, a lousy franchise owner. Moe's corporate should have purged this owner long ago; they are dragging down brand standards.
Atmosphere: 1
Food: 3
Service: 4
Autonomy Autonomy
Not worth the money I paid for extra and taco bell has bigger
Food: 1
Recommended dishes: Homewrecker
Catharina Swart
The food was eh, but when we attempted to pay with a gift card we were told the system was “down”. The cashier didn’t attempt to reconcile the situation or figure out an alternative, just kept insisting it was down.It felt like they had not run a gift card before and didn’t want to figure it out.Also, the coke was out and the dining room didn’t look very clean.
I love this Moe's restaurant. Everyone is so nice and friendly, and the food is also
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowls, Chips and Salsa, Bowl, Guacamole
Stacey Rodriguez
This specific location looks horrible. The food didn't taste fresh. We were there standing washing the workers, preparing Uber and doordash meals for over 20 minutes before they attended us. Their grill wasn't working, they're was no chips, there were only 2 workers with no help and no sense of urgency for the customers that were present in line waiting on them.
I had a $50 gift card and there system was not working so at the register trying for 15 min I left. Kid did not know how to work the register. SMH
Chazten Hamilton
On my birthday I received a free burrito and I went to redeem it for dinner. When I arrived the staff was a bit overwhelmed with a new trainee doing paperwork and a crowd of people following me in. They happily made my birthday burrito and took care of the customers but when it came time to check out, my app coupon wasn't working. The employee leading the team, Cristina, handled the situation very well. Some of the guests were not too patient and she kindly asked me to step aside and assured me we could handle it. She took care of the other patrons, while directing her treammates through orders AND simultaneously got her GM directly on the phone. She explained the situation and that she wanted to comp my birthday meal so that I would have a good experience there. Considering how overwhelmed the team was and her being so young yet so calm, I really find it beyond impressive and encouraging; genuine consideration. I would have paid for the burrito that I ordered but her going above and beyond made my birthday experience really exceptional. It's been probably a decade since I've been to a Moe's, maybe even longer, but because Cristina and this experience. I will be back. Thank you!Kid-friendliness: Highly considerate staff
Atmosphere: 5
Food: 4
Service: 5
Rafael García
I really like Moe’s but this location is a disaster. You have a 100% chance of having missing ingredients in your order every time. If you want to save yourself a headache, go literally anywhere else.
To many bad experiences in this location.
Atmosphere: 1
Food: 1
Service: 1
Second time I’ve had an issue with this location! First time I was on my lunch break and ordered pickup. It was still being made by the time I got there which is a 15 min drive away. I got a salad bowl, ironically I got to work and the lettuce was missing. *my fault for not checking* but come on…. Second time which was today I waited an hour for food through Uber eats. Their excuse was they had just opened and had to attend to a catering order and only two people in the store. Well I’m sorry but if they were aware of this they should have scheduled more people. My food was cold and looked thrown together like they didn’t care. The uber eats driver was waiting and also frustrated with them, she said this wasn’t the first time she’s had issues with this location. The owner needs to get this store together because it’s a mess. I won’t ever come here again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Stack
I don’t know what happened to this location. But aside from the prices getting out of control, ($16 for a homewrecker burrito no sides or add ons), The last three times I’ve been here, my burrito has been half the size that they always were in the past. It’s basically a child size burrito.
Atmosphere: 3
Food: 2
Service: 2
I called to get help with my uber order and Dee answered, she was so friendly and went above and beyond to help me. I truly appreciate great customer service as it is lacking in so many places now and days. :)
Service: 5
Go to Chipotle or a regular Mexican place for your own sake. Decided to try it out for pickup and the tacos were the beef with nothing else on it. In fact, the salsa wasn’t even the right kind I was told was in the bag. Not going back.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Three Tacos
Food in the table was obviously expired, dingy, with a gray or brown tint on every item. Looked like it had been left out unrefrigerated for multiple days. Server was lackadaisical, forgetting 2 or the three items ordered by the time the first bowl was made. They should at least turn the lights off and have the ambiance music on, but it was dark and silent. Very off-putting experience.
Atmosphere: 1
Food: 1
Service: 2
Love the food.
Atmosphere: 5
Food: 5
Service: 5
This location has been inconsistent for over two years now. Evidently the owner is absentee and a non-compliant franchisee. It certainly shows in the dining room and restrooms.I pointed out a toilet leak to them over a year ago. Still not fixed so their water bill is higher than it should be for 18 months or so; would have paid for the plumber 2 times over.Food is good when they serve the proper portions. Often they are out of or running low on several items (negligent ownership).Oh, and sometimes you show up at 4:30 or 5:00 and they are closed with a take note on the door, no explanation. Again, a lousy franchise owner. Moe's corporate should have purged this owner long ago; they are dragging down brand standards.
Atmosphere: 1
Food: 3
Service: 4
Not worth the money I paid for extra and taco bell has bigger
Food: 1
Recommended dishes: Homewrecker
The food was eh, but when we attempted to pay with a gift card we were told the system was “down”. The cashier didn’t attempt to reconcile the situation or figure out an alternative, just kept insisting it was down.It felt like they had not run a gift card before and didn’t want to figure it out.Also, the coke was out and the dining room didn’t look very clean.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I love this Moe's restaurant. Everyone is so nice and friendly, and the food is also
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowls, Chips and Salsa, Bowl, Guacamole
This specific location looks horrible. The food didn't taste fresh. We were there standing washing the workers, preparing Uber and doordash meals for over 20 minutes before they attended us. Their grill wasn't working, they're was no chips, there were only 2 workers with no help and no sense of urgency for the customers that were present in line waiting on them.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Homewrecker Bowl, Quesadilla, Homewrecker
I had a $50 gift card and there system was not working so at the register trying for 15 min I left. Kid did not know how to work the register. SMH
On my birthday I received a free burrito and I went to redeem it for dinner. When I arrived the staff was a bit overwhelmed with a new trainee doing paperwork and a crowd of people following me in. They happily made my birthday burrito and took care of the customers but when it came time to check out, my app coupon wasn't working. The employee leading the team, Cristina, handled the situation very well. Some of the guests were not too patient and she kindly asked me to step aside and assured me we could handle it. She took care of the other patrons, while directing her treammates through orders AND simultaneously got her GM directly on the phone. She explained the situation and that she wanted to comp my birthday meal so that I would have a good experience there. Considering how overwhelmed the team was and her being so young yet so calm, I really find it beyond impressive and encouraging; genuine consideration. I would have paid for the burrito that I ordered but her going above and beyond made my birthday experience really exceptional. It's been probably a decade since I've been to a Moe's, maybe even longer, but because Cristina and this experience. I will be back. Thank you!Kid-friendliness: Highly considerate staff
Atmosphere: 5
Food: 4
Service: 5
I really like Moe’s but this location is a disaster. You have a 100% chance of having missing ingredients in your order every time. If you want to save yourself a headache, go literally anywhere else.
Atmosphere: 1
Food: 1
Service: 1