On the evening of April 5th, I visited your location to try out the new item on your menu, the key lime pie. I had placed an order online and arrived at the store to pick it up. However, upon entering the store, I was met with a complete lack of acknowledgment from the three associates present.Despite the lack of making eye contact with me as I entered, they were engrossed in their own conversation, laughing, and joking among themselves. I stood there for a considerable 3 to 5 minutes, waiting to be acknowledged, but unfortunately, no one approached me.Eventually, I had to speak up and inform them that I was there to pick up my order. The associate wearing glasses finally addressed me and asked for the name of the order. After providing my name, she slid me the box across the counter without sealing it or offering any assistance, such as a bag or additional items to purchase in the store.Moreover, I was not even thanked for stopping by or for my purchase. Instead, the associate immediately returned to her conversation with her colleagues. This lack of basic courtesy and professionalism left me feeling disrespected and undervalued as a customer.As a result of this unpleasant experience, I regret to inform you that I will not be visiting your establishment again. Furthermore, the fact that this experience tainted what was meant to be a treat for my daughter, who had done exceptionally well in school this week, is particularly disappointing.I felt it was important to bring this matter to your attention, as I believe such instances of poor customer service should not go unnoticed. I hope that you will take this feedback seriously and address any issues within your team to prevent similar incidents from occurring in the future, acts like this can negatively affect your establishment.
Atmosphere: 1
Food: 1
Service: 1
Janelle Lannan
Great stuff, yummy cookies (especially the raspberry jelly ones), and is a special treat when you need one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip Cookie
Jillian
Parking: There is always a place to park, it also depends on what day or time you goKid-friendliness: This place has a very kid friendly like atmosphere for all ages
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chocolate Pumpkin, Cookie Butter, 2 Carrot Cake Cookies a Pumpkin Oreo Cookie and and Buckeye Brownie Cookie, Gift Wrap, Cheesecake, Pink Doughnut, Peanut Butter Chocolate, Milk Chocolate Chip Cookie, Milk Chocolate Chip, Honeybun Cookie
Sam W0lf_04
The best cookie'
Service: 5
Lena Lee
Cookies are delicious!
Atmosphere: 4
Food: 5
Service: 4
Brenda Warbington
Always a great place to get Crumbl cookies!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peacan Pie Cookies
Riley Hastings
This place is amazing, fast and good!!
Atmosphere: 4
Food: 5
Service: 5
Franky Parker
Love it love it love it !!!!
Atmosphere: 5
Food: 5
Service: 5
Yvonne Jackson
I absolutely enjoyed the cookie that I got from the Camp Creek location.It was chocolate chip and delicious????
The Alpharetta Crumbl always is amazing! The staff is very friendly and happy. The cookies are always super fresh and beautiful! This Crumbl is perfect and it’s my go-to Crumbl! 10/10!
Best cookies ever.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip Cookie
On the evening of April 5th, I visited your location to try out the new item on your menu, the key lime pie. I had placed an order online and arrived at the store to pick it up. However, upon entering the store, I was met with a complete lack of acknowledgment from the three associates present.Despite the lack of making eye contact with me as I entered, they were engrossed in their own conversation, laughing, and joking among themselves. I stood there for a considerable 3 to 5 minutes, waiting to be acknowledged, but unfortunately, no one approached me.Eventually, I had to speak up and inform them that I was there to pick up my order. The associate wearing glasses finally addressed me and asked for the name of the order. After providing my name, she slid me the box across the counter without sealing it or offering any assistance, such as a bag or additional items to purchase in the store.Moreover, I was not even thanked for stopping by or for my purchase. Instead, the associate immediately returned to her conversation with her colleagues. This lack of basic courtesy and professionalism left me feeling disrespected and undervalued as a customer.As a result of this unpleasant experience, I regret to inform you that I will not be visiting your establishment again. Furthermore, the fact that this experience tainted what was meant to be a treat for my daughter, who had done exceptionally well in school this week, is particularly disappointing.I felt it was important to bring this matter to your attention, as I believe such instances of poor customer service should not go unnoticed. I hope that you will take this feedback seriously and address any issues within your team to prevent similar incidents from occurring in the future, acts like this can negatively affect your establishment.
Atmosphere: 1
Food: 1
Service: 1
Great stuff, yummy cookies (especially the raspberry jelly ones), and is a special treat when you need one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip Cookie
Parking: There is always a place to park, it also depends on what day or time you goKid-friendliness: This place has a very kid friendly like atmosphere for all ages
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chocolate Pumpkin, Cookie Butter, 2 Carrot Cake Cookies a Pumpkin Oreo Cookie and and Buckeye Brownie Cookie, Gift Wrap, Cheesecake, Pink Doughnut, Peanut Butter Chocolate, Milk Chocolate Chip Cookie, Milk Chocolate Chip, Honeybun Cookie
The best cookie'
Service: 5
Cookies are delicious!
Atmosphere: 4
Food: 5
Service: 4
Always a great place to get Crumbl cookies!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peacan Pie Cookies
This place is amazing, fast and good!!
Atmosphere: 4
Food: 5
Service: 5
Love it love it love it !!!!
Atmosphere: 5
Food: 5
Service: 5
I absolutely enjoyed the cookie that I got from the Camp Creek location.It was chocolate chip and delicious????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip Cookie
Restaurantji Recommends
Just trying to get free cookie, very good
Atmosphere: 5
Food: 5
Service: 5
The Alpharetta Crumbl always is amazing! The staff is very friendly and happy. The cookies are always super fresh and beautiful! This Crumbl is perfect and it’s my go-to Crumbl! 10/10!
Love us some Crumbl!!
Atmosphere: 5
Food: 5
Service: 5
Great it’s a little pricey but it makes up for
Atmosphere: 5
Food: 5
Service: 5
AMAZING ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Milk Chocolate Chip Cookie