I have shopped at this store since the day it opened. I have never had any complaints but today I was in the LONG self checkout line, which I am used to, and a young Kroger clerk came up and cut in front of everyone and went to a checkout spot. I understand that she MIGHT be on a lunch break, but she never even hesitated and it left a very bad taste in my mouth. I tried to find a manager to at least air my complaint, but that was fruitless. I was not going to name her or throw her under the bus, but I would think that their training would include that CUSTOMERS have priority. I am NOT a "Karen" but the optics of this were very negative.
Anni L.
By far the worst experience, Saturday 7pm they are under staffed and had kids on the floor complaining while bagging then walking away while customers awaiting in line. Had to bag $300+ worth of groceries myself. No idea where their ethics, manners and reason for employment went with these people. Terrible attitudes beyond words can describe.Frozen aisle for pizza has huge stands in the middle of the aisle, 2 carts cannot get through.
Jenn C.
Y'all, this is my normal Kroger & I am soooo sad!! This WAS the go-to 7 yrs ago. Today, not so much! Did I get what I needed, YES! Was it warm & fuzzy, NO- don't need that at 8:30 AM, but what I DO NEED is a well-stocked, clean store that I don't have to feel like I am in a freaking maze to get around random objects left behind by (seemingly) lazy employees...Just look at the pics & count the number of crap I had to work around... rediculous!!Coupons used to be mailed each week- not any more! Loyalty means nothing. Their CASH BACK on the App never is accurate & the wifi at this Deen Crossing location is a JOKE!! Can't check the app or get any signal in this store AT ALL- SO FRUSTRATING!!!!Anyway, I am at Walmart if you have questions!!Can't do this anymore!!!!!
Marinella B.
We moved recently and I was happy to find this store, 4 min away from my house. I had a great service experience with the baking department that went above and beyond to satisfy my request. Cannot say the same thing about the Starbucks employee who didn't even bothered to say good morning back to me when I placed my order. Kroger gets a minus for allowing these rude people on their premises.
TrsErased Sims
I got assaulted and battered in the parking lot April 22nd around 7:00 am. this Kroger is not safe the video surveillance is terrible and the crew didn't seem to really care. even with the crappy quality they didn't want to give me a copy so I will have to subpoena it in court.
Darnell J.
Employees from cashier, stockers and store manager are very helpful and always offering to assist customers. Always well stocked, clean and organized. Reasonable prices too.
Yeimy J.
Supposedly close at 12 now but they lock the entrance door and get salty when customers still use the exit door to shop. If you dont want to be open then don't be open.
Frank J.
The pharmacy is horrible. Don't bother trying to call. They don't answer from the automated attendant. You "might" get through if you call the main number. Good luck!!
Carl R.
Went to this location on 8/18 between 5:20am-5:30am. I went to purchase a disinfectant wipe and 2 lysol sprays. Went to the self check out and immediately the clerk started screaming and had a nasty a** attitude while reaching into my bag saying that I'm allowed 1 of each. I told her that the sign said 2 per household but she kept on screaming. So I pointed to her the sign where the lysol spray was located but there's a sign way at the bottom where no one can see it saying 1 disinfectant per household. So I told her why was the lysol above where the sign says 2 per household. She's still have a nasty a** attitude saying that the employee stocked it in the wrong place. Note there was an employee already in the ailse stocking freight. So i said well I'm getting the bigger lysol since I can only get one. She then continues to scream with her nasty a** attitude saying that I already have one up at checkout. I had to tell this old fart that the one I got is bigger than the one at checkout. Oh she had this d*** a** look. On top of that she had to void the items off the screen in which she had to do it 3 times since she couldn't remember her password then decided to use her scan card. I'm an African American male and I felt she was being racist because all she had to poiletly say was that only one per household. I dont know who pissed in her coffee but this location is by far a racist location. I will never and I mean never go to this location again!!!!!
Rhonda Steed Endsley
Poor customer service today!!!! they are for sure NOT RESTOCKING!!!! Go to Publix they are stocking their shelves every night. Kroger is not they have no essential items.
This Kroger is not far from my school and close to my friends. I was early and decided to stop by Kroger. It is by far, the cleanest Kroger I've ever been in. The bathroom is spotless too! I was impressed. Maybe I came at a good time? I dunno, it was a little pass noon. The store has so much to offer, besides the hot food, sushi, deli, Starbucks, etc. I mainly came to get some mints and orange juice to go. The self checkouts are always nice! Will come back. 248/2019
Daniel B.
This is the Russell Ridge Kroger and it's A-OK. It's located in the Russell Ridge shopping center on Buford Dr in between I-85 and 316 in Lawrenceville. I stopped by this Kroger to pick up a few groceries after playing golf nearby at Collins Hill Golf Club, about five minutes away. This is one of the nicer Kroger stores I've been to. Outside, there's a Kroger Fuel Center with eight pumps. Inside, this Kroger has a Starbucks, free Wi-Fi, sushi and hot soups to-go, a full-fledged bakery and deli, cheese shop, olive bar, and more. In this sense, it reminds me of a nicer Publix or the Kroger "Fresh Fare" store in Buckhead (Disco Kroger) because of the elevated departments/offerings. It was busy during our Saturday afternoon visit. The produce looked fresh, the store was clean, and there were lots of employees working. It was easy to find what I was looking for despite it being my first time in this particular store. One thing I like about this Kroger is it has a lot of small shopping carts. Those don't exist at my neighborhood Kroger (Howell Mill). I picked up a couple 42-ounce tubes of Quaker Oats Quick 1-Minute Oats for $3.99 each (good price) and some bananas for $0.59 per pound (not the best price, but I can live with it). I used a self-check-out kiosk and it was fast. I was able to self-scan my Kroger Plus Card on my phone which I haven't been able to do in the past, so that was nice. We were in and out in a matter of minutes. This Kroger has restrooms available for customer use. I'd come back.
Rosi M.
I live down the street, literally 5 minutes down Russell road so this Kroger is really convenient for me to come to. Usually, I have no problem coming here because I usually go through self checkout and the people who watch over it are usually sooooo nice. I was on the bigger lane right next to self check out (15 items or less) and my cashier was Sheila. She's quiet, didn't think much of it didn't bother me at all because i know first hand how being a cashier can be considering I'm a cashier at a grocery store as well. Biggest attitude I have ever experienced at Kroger I was actually taken back and didn't know what to say. She needs her attitude checked for sure, she was rude and raised her voice. I'm not going to another store because of this but somebody needs to talk to her.
Suzie C.
This kroger STILL never fails to disappoint. They still run sales (esp so in organic deptmnt) and NEVER HAVE THE ITEM(s) IN STOCK. Do not buy any cheese from the expensive gourmet section. IT ALL TASTES AND SMELLS HEAVILY OF LAUNDRY DETERGENT. You may not notice til u get home oddly enuf. I told cst service rep (who blew me off) and that same day it just so happened the entire back of store by toilets smelled SO STRONGLY like what i was describing to them. Also, MAKE SURE to check the dates on your products. I have OFTEN found (and purchased ) products a year out of date!!! They also put things on sale then fail to keep it stocked for the ENTIRE length of the sale. All this and then you have to listen to security checks in section blah blah for the WHOLE time you are shopping both when it is busy and when you are one of few in the store. AnnoYingly tacky. Havent they heard of walky talkies?
I have shopped at this store since the day it opened. I have never had any complaints but today I was in the LONG self checkout line, which I am used to, and a young Kroger clerk came up and cut in front of everyone and went to a checkout spot. I understand that she MIGHT be on a lunch break, but she never even hesitated and it left a very bad taste in my mouth. I tried to find a manager to at least air my complaint, but that was fruitless. I was not going to name her or throw her under the bus, but I would think that their training would include that CUSTOMERS have priority. I am NOT a "Karen" but the optics of this were very negative.
By far the worst experience, Saturday 7pm they are under staffed and had kids on the floor complaining while bagging then walking away while customers awaiting in line. Had to bag $300+ worth of groceries myself. No idea where their ethics, manners and reason for employment went with these people. Terrible attitudes beyond words can describe.Frozen aisle for pizza has huge stands in the middle of the aisle, 2 carts cannot get through.
Y'all, this is my normal Kroger & I am soooo sad!! This WAS the go-to 7 yrs ago. Today, not so much! Did I get what I needed, YES! Was it warm & fuzzy, NO- don't need that at 8:30 AM, but what I DO NEED is a well-stocked, clean store that I don't have to feel like I am in a freaking maze to get around random objects left behind by (seemingly) lazy employees...Just look at the pics & count the number of crap I had to work around... rediculous!!Coupons used to be mailed each week- not any more! Loyalty means nothing. Their CASH BACK on the App never is accurate & the wifi at this Deen Crossing location is a JOKE!! Can't check the app or get any signal in this store AT ALL- SO FRUSTRATING!!!!Anyway, I am at Walmart if you have questions!!Can't do this anymore!!!!!
We moved recently and I was happy to find this store, 4 min away from my house. I had a great service experience with the baking department that went above and beyond to satisfy my request. Cannot say the same thing about the Starbucks employee who didn't even bothered to say good morning back to me when I placed my order. Kroger gets a minus for allowing these rude people on their premises.
I got assaulted and battered in the parking lot April 22nd around 7:00 am. this Kroger is not safe the video surveillance is terrible and the crew didn't seem to really care. even with the crappy quality they didn't want to give me a copy so I will have to subpoena it in court.
Employees from cashier, stockers and store manager are very helpful and always offering to assist customers. Always well stocked, clean and organized. Reasonable prices too.
Supposedly close at 12 now but they lock the entrance door and get salty when customers still use the exit door to shop. If you dont want to be open then don't be open.
The pharmacy is horrible. Don't bother trying to call. They don't answer from the automated attendant. You "might" get through if you call the main number. Good luck!!
Went to this location on 8/18 between 5:20am-5:30am. I went to purchase a disinfectant wipe and 2 lysol sprays. Went to the self check out and immediately the clerk started screaming and had a nasty a** attitude while reaching into my bag saying that I'm allowed 1 of each. I told her that the sign said 2 per household but she kept on screaming. So I pointed to her the sign where the lysol spray was located but there's a sign way at the bottom where no one can see it saying 1 disinfectant per household. So I told her why was the lysol above where the sign says 2 per household. She's still have a nasty a** attitude saying that the employee stocked it in the wrong place. Note there was an employee already in the ailse stocking freight. So i said well I'm getting the bigger lysol since I can only get one. She then continues to scream with her nasty a** attitude saying that I already have one up at checkout. I had to tell this old fart that the one I got is bigger than the one at checkout. Oh she had this d*** a** look. On top of that she had to void the items off the screen in which she had to do it 3 times since she couldn't remember her password then decided to use her scan card. I'm an African American male and I felt she was being racist because all she had to poiletly say was that only one per household. I dont know who pissed in her coffee but this location is by far a racist location. I will never and I mean never go to this location again!!!!!
Poor customer service today!!!! they are for sure NOT RESTOCKING!!!! Go to Publix they are stocking their shelves every night. Kroger is not they have no essential items.
Restaurantji Recommends
This Kroger is not far from my school and close to my friends. I was early and decided to stop by Kroger. It is by far, the cleanest Kroger I've ever been in. The bathroom is spotless too! I was impressed. Maybe I came at a good time? I dunno, it was a little pass noon. The store has so much to offer, besides the hot food, sushi, deli, Starbucks, etc. I mainly came to get some mints and orange juice to go. The self checkouts are always nice! Will come back. 248/2019
This is the Russell Ridge Kroger and it's A-OK. It's located in the Russell Ridge shopping center on Buford Dr in between I-85 and 316 in Lawrenceville. I stopped by this Kroger to pick up a few groceries after playing golf nearby at Collins Hill Golf Club, about five minutes away. This is one of the nicer Kroger stores I've been to. Outside, there's a Kroger Fuel Center with eight pumps. Inside, this Kroger has a Starbucks, free Wi-Fi, sushi and hot soups to-go, a full-fledged bakery and deli, cheese shop, olive bar, and more. In this sense, it reminds me of a nicer Publix or the Kroger "Fresh Fare" store in Buckhead (Disco Kroger) because of the elevated departments/offerings. It was busy during our Saturday afternoon visit. The produce looked fresh, the store was clean, and there were lots of employees working. It was easy to find what I was looking for despite it being my first time in this particular store. One thing I like about this Kroger is it has a lot of small shopping carts. Those don't exist at my neighborhood Kroger (Howell Mill). I picked up a couple 42-ounce tubes of Quaker Oats Quick 1-Minute Oats for $3.99 each (good price) and some bananas for $0.59 per pound (not the best price, but I can live with it). I used a self-check-out kiosk and it was fast. I was able to self-scan my Kroger Plus Card on my phone which I haven't been able to do in the past, so that was nice. We were in and out in a matter of minutes. This Kroger has restrooms available for customer use. I'd come back.
I live down the street, literally 5 minutes down Russell road so this Kroger is really convenient for me to come to. Usually, I have no problem coming here because I usually go through self checkout and the people who watch over it are usually sooooo nice. I was on the bigger lane right next to self check out (15 items or less) and my cashier was Sheila. She's quiet, didn't think much of it didn't bother me at all because i know first hand how being a cashier can be considering I'm a cashier at a grocery store as well. Biggest attitude I have ever experienced at Kroger I was actually taken back and didn't know what to say. She needs her attitude checked for sure, she was rude and raised her voice. I'm not going to another store because of this but somebody needs to talk to her.
This kroger STILL never fails to disappoint. They still run sales (esp so in organic deptmnt) and NEVER HAVE THE ITEM(s) IN STOCK. Do not buy any cheese from the expensive gourmet section. IT ALL TASTES AND SMELLS HEAVILY OF LAUNDRY DETERGENT. You may not notice til u get home oddly enuf. I told cst service rep (who blew me off) and that same day it just so happened the entire back of store by toilets smelled SO STRONGLY like what i was describing to them. Also, MAKE SURE to check the dates on your products. I have OFTEN found (and purchased ) products a year out of date!!! They also put things on sale then fail to keep it stocked for the ENTIRE length of the sale. All this and then you have to listen to security checks in section blah blah for the WHOLE time you are shopping both when it is busy and when you are one of few in the store. AnnoYingly tacky. Havent they heard of walky talkies?
Very Good