Unfortunately zero stars isn’t an option. I Door Dash in the evenings occasionally and had to pick up from here last night. I walked in, restaurant was empty except for 3 employees. No one greeted me as I stood there for about 10 min. She put together the order and just sat it down in front of me and said “name”. I gave her the name of the customer and she walked away. So rude. Almost as if I was bothering her. This is the second time i have been there to pick up a door dash order and was treated just as rudely the first time. Don’t waste your money there!
Atmosphere: 1
Food: 1
Service: 1
Jacob Brehm
Always great service and accurate orders. One time I had to wait a few minutes for a pickup order and they felt so bad they gave me a neat calendar. A company worry
Atmosphere: 5
Food: 5
Service: 5
Phillip Terronez
Always slow delivery. Owner is rude. Good luck with any thought of a refund.
Food: 2
Miya Miller
The food is alright , depending on what you get honestly but the service is horrible
Doug Selsor
I order from Cheng’s whenever I have a spur-of-the-moment want for Chinese food. It may not be the spiciest around, but it’s always flavorful, always consistent, and the staff is great. Friendly with super quick delivery and I’m always happy with the food.
Atmosphere: 4
Food: 4
Service: 5
Mindy Brown
Food was made wrong nothing in my order was correct! The lady was rude and unwilling to correct their mistake without paying way more money!!! Never used to be Iike that there very
Atmosphere: 1
Food: 1
Service: 1
Dan T.
How have I not logged a review for Cheng's? For take-out lunches I often waffle between Cheng's Garden and Phoenix Asia. I tend to order their chicken lo mein, beef with broccoli, and beef and mushroom most often but sometimes go outside my bubble and I have yet to order something that has left me overly disappointed. Is it Shanghai, Iron Wok, or Fawn's...? No. Think of it as fast casual. More in the style of Tsing Tsao or the previously mentioned Phoenix Asia. Their fried rice and hot and sour soup are merely good. Nothing to write home about. Most of the time the entrees seem to lack that "really" fresh taste and they scale their spice in what I would call Iowa "hot"... If you want something spicy make sure you order it extra spicy with an emphasis on the "extra." The rangoons are the crown style v. the fold overs and tend to be a little dry. The to-go containers are all one compartment so if you don't like your fried rice and entree to touch when it's out of your control... Nope. I'm a picture taker. For some reason I've had lunch from here probably 11 times in the last year and have yet to upload a picture... Now most of the time I'm eating at my desk and that might have something to do with it. Or I just didn't figure it was review or picture worthy for some reason... Not likely. My guess is as often as I eat food from here I thought... Surely I've reviewed Cheng's and uploaded pictures. I guess not. You can read the negative into the above, but it's not intended that way. It's just a solid, no real frills, dining experience. Their gallery certainly should have more pictures than it does as long as Cheng's has been in business. We as reviewers need to do better...
Alisha Bish
Flavorless Mongolian beef. Chicken fingers were not what I expected, and the eggs roll had very little flavor as well. Ragoons I was hoping to be good but not much flavor or filling Person on the phone answered “hello”. Wasn’t sure where I was calling . She was not very helpful when asking questions, very dry and monotone, didn’t give me a price or a time frame just said ok and hung up. Will not be returning I’m sorry.
Service: 1
Marker Kaleb
Loved the food... BUT the size was absolutely not worth it.I won't be going
Ordered $23 food and waited for 90 min before I finally tried calling the store. ALL 3 location telephone numbers have been disconnected. E 14th, Merle Hay and Fleur Dr.I guess I am out of $23 and no food ? Horrible experience.Addendum: I walked over to the reception area of my place of work, it appears they just dropped of my food 30 min ago.Nice and cold now, eventhough I asked them in the instructions to text or call me when they arrive.What am I supposed to do with cold Chinese food that I paid $23 for. Microwave it I guess.
Atmosphere: 1
Food: 1
Service: 1
Shameea Thomas
Worst customer service experience I've had in a long time, picking up an order for doordash & the lady up front pretended to not see me for a couple mins & after asking could I receive help became rude & wouldn't pass me the food in front of her I was clearly there for.. after having to ask 2 other employees I finally received help & was rushed out. I've never been a customer &5 from this experience alone won't ever be one
Atmosphere: 1
Service: 1
Kathy Rummelhart
We ordered Chicken Egg Foo Yung, ohhhh, it was spot on! No variations of flavor from any other time! Absolutely delicious. Egg drop soup was amazing with the homemade crispy noodles. Hubby wasn’t over the moon with the hot and sour but he is ridiculously picky. I hope they never change how they make this dish as it’s fantastic, fresh omelette of egg and veggies with chicken morsels.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Egg Drop Soup, Egg Roll, Chicken with Broccoli
Melinda Bianchi
Had food delivered to work. It was still piping hot! Everything that was supposed to be crunchy was crunchy, etc. The flavors are pretty spot-on!
Atmosphere: 5
Food: 5
Service: 5
Monica Flanery
1st time at this location, picking up a to go order. Staff wouldn't speak to me, didn't ask my name, threw a bag of food at me and walked away. I asked for the name on the order to confirm it was for me, the woman glared at me and yelled to check the order. Confused, I again asked what was the name on the order she threw at me, and she screamed, CHECK THE ORDER!!!!! I said, ma'am, I've never been here before, I'm just picking up for door dash. She said nothing, just walked away glaring at me. Upon opening the plastic bag, there was a paper bag inside that did have a receipt, but it was not visible, and I was uncomfortable just opening an order and inspecting it to see if it was the one I was picking up. I will NEVER go back there again. I can't even describe accurately how rude and awful the staff was. Avoid this place at all costs!!!!!
Unfortunately zero stars isn’t an option. I Door Dash in the evenings occasionally and had to pick up from here last night. I walked in, restaurant was empty except for 3 employees. No one greeted me as I stood there for about 10 min. She put together the order and just sat it down in front of me and said “name”. I gave her the name of the customer and she walked away. So rude. Almost as if I was bothering her. This is the second time i have been there to pick up a door dash order and was treated just as rudely the first time. Don’t waste your money there!
Atmosphere: 1
Food: 1
Service: 1
Always great service and accurate orders. One time I had to wait a few minutes for a pickup order and they felt so bad they gave me a neat calendar. A company worry
Atmosphere: 5
Food: 5
Service: 5
Always slow delivery. Owner is rude. Good luck with any thought of a refund.
Food: 2
The food is alright , depending on what you get honestly but the service is horrible
I order from Cheng’s whenever I have a spur-of-the-moment want for Chinese food. It may not be the spiciest around, but it’s always flavorful, always consistent, and the staff is great. Friendly with super quick delivery and I’m always happy with the food.
Atmosphere: 4
Food: 4
Service: 5
Food was made wrong nothing in my order was correct! The lady was rude and unwilling to correct their mistake without paying way more money!!! Never used to be Iike that there very
Atmosphere: 1
Food: 1
Service: 1
How have I not logged a review for Cheng's? For take-out lunches I often waffle between Cheng's Garden and Phoenix Asia. I tend to order their chicken lo mein, beef with broccoli, and beef and mushroom most often but sometimes go outside my bubble and I have yet to order something that has left me overly disappointed. Is it Shanghai, Iron Wok, or Fawn's...? No. Think of it as fast casual. More in the style of Tsing Tsao or the previously mentioned Phoenix Asia. Their fried rice and hot and sour soup are merely good. Nothing to write home about. Most of the time the entrees seem to lack that "really" fresh taste and they scale their spice in what I would call Iowa "hot"... If you want something spicy make sure you order it extra spicy with an emphasis on the "extra." The rangoons are the crown style v. the fold overs and tend to be a little dry. The to-go containers are all one compartment so if you don't like your fried rice and entree to touch when it's out of your control... Nope. I'm a picture taker. For some reason I've had lunch from here probably 11 times in the last year and have yet to upload a picture... Now most of the time I'm eating at my desk and that might have something to do with it. Or I just didn't figure it was review or picture worthy for some reason... Not likely. My guess is as often as I eat food from here I thought... Surely I've reviewed Cheng's and uploaded pictures. I guess not. You can read the negative into the above, but it's not intended that way. It's just a solid, no real frills, dining experience. Their gallery certainly should have more pictures than it does as long as Cheng's has been in business. We as reviewers need to do better...
Flavorless Mongolian beef. Chicken fingers were not what I expected, and the eggs roll had very little flavor as well. Ragoons I was hoping to be good but not much flavor or filling Person on the phone answered “hello”. Wasn’t sure where I was calling . She was not very helpful when asking questions, very dry and monotone, didn’t give me a price or a time frame just said ok and hung up. Will not be returning I’m sorry.
Service: 1
Loved the food... BUT the size was absolutely not worth it.I won't be going
Atmosphere: 4
Food: 4
Service: 4
Nasty and burnt so hard u can barley break
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered $23 food and waited for 90 min before I finally tried calling the store. ALL 3 location telephone numbers have been disconnected. E 14th, Merle Hay and Fleur Dr.I guess I am out of $23 and no food ? Horrible experience.Addendum: I walked over to the reception area of my place of work, it appears they just dropped of my food 30 min ago.Nice and cold now, eventhough I asked them in the instructions to text or call me when they arrive.What am I supposed to do with cold Chinese food that I paid $23 for. Microwave it I guess.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service experience I've had in a long time, picking up an order for doordash & the lady up front pretended to not see me for a couple mins & after asking could I receive help became rude & wouldn't pass me the food in front of her I was clearly there for.. after having to ask 2 other employees I finally received help & was rushed out. I've never been a customer &5 from this experience alone won't ever be one
Atmosphere: 1
Service: 1
We ordered Chicken Egg Foo Yung, ohhhh, it was spot on! No variations of flavor from any other time! Absolutely delicious. Egg drop soup was amazing with the homemade crispy noodles. Hubby wasn’t over the moon with the hot and sour but he is ridiculously picky. I hope they never change how they make this dish as it’s fantastic, fresh omelette of egg and veggies with chicken morsels.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Egg Drop Soup, Egg Roll, Chicken with Broccoli
Had food delivered to work. It was still piping hot! Everything that was supposed to be crunchy was crunchy, etc. The flavors are pretty spot-on!
Atmosphere: 5
Food: 5
Service: 5
1st time at this location, picking up a to go order. Staff wouldn't speak to me, didn't ask my name, threw a bag of food at me and walked away. I asked for the name on the order to confirm it was for me, the woman glared at me and yelled to check the order. Confused, I again asked what was the name on the order she threw at me, and she screamed, CHECK THE ORDER!!!!! I said, ma'am, I've never been here before, I'm just picking up for door dash. She said nothing, just walked away glaring at me. Upon opening the plastic bag, there was a paper bag inside that did have a receipt, but it was not visible, and I was uncomfortable just opening an order and inspecting it to see if it was the one I was picking up. I will NEVER go back there again. I can't even describe accurately how rude and awful the staff was. Avoid this place at all costs!!!!!
Atmosphere: 1
Service: 1