Pizza Hut

5122 SE 14th St, Des Moines
(515) 285-3500

Recent Reviews

A. SMITH

Website sucks. But service is great.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Pepperoni Lovers Pizza, Breadsticks, Marinara

Drew Frye

I ordered pizza at 1:24pm on 3/17/24. I picked it by 1:40pm and was home serving it by 1:50pm. We got a thin and hand tossed pepperoni and a double order of breadsticks. Both pizzas appeared as if they had sat out for 2-3hours and were warm at best and dried out. The breadsticks had ZERO seasoning on them. We ate about 1/3 the food and thru the rest out. Everything was barely edible. What a terrible experience. Very disappointed.

Atmosphere: 1

Food: 1

Service: 1

Drake Baker

The worst pizza I have ever had delivered. I usually order from the Norwalk location and it's a very good pizza hut, but I ordered through the app and it makes me use the closest pizza hut, so I unfortunately got pizza from this one, and it was just awful. Almost no cheese or sauce, and the crust was almost 3 inches in on all sides.

Food: 1

Brittney Cleary

Used to work here my boyfriend went to grab food and Jarek just kinda handed it to him and ignored him. But yet not really shocking either. This Pizza Hut kind of a joke to work for let alone order from. Was pregnant working for them and they almost killed my baby by being lazy doing absolutely nothing other then sitting in the office… just don’t order or work for here. Cause they don’t care or they’ll fire you while being in a hospital for something they caused or created

Atmosphere: 1

Food: 3

Service: 2

isabella anderson

This was by far the worst pizza I have ever eaten in my entire life. Waste of my money and waited an hour to eat garbage. I enjoyed the brownie and wings tho. But they need to remove that pizza off the menu! Pizza ? was nasty in every way I couldn't even get through a slice! Fed it to some dogs!

Food: 1

Service: 3

Recommended dishes: Triple Chocolate Brownie, Traditional Wings

Gaige Mosher

Centralized order call center lady said this location had gluten free pizza, it didn't. They let me have the other half of the order for free as an apology.

Atmosphere: 1

Food: 1

Service: 5

David B

Ordered food waited for 15 minutes went in to get it and they had no idea about my order. Worthless!

Service: 1

Chad VerHoef

Driver was fast professional and food was steaming hot when it got

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Backyard BBQ Chicken Pizza

Joshua Geigle

Make sure you have correct change or you'll be paying $19 in a tip to a

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Traditional Wings

FOUR ACES

In today's economy where we can only order out like once a month what we got from Pizza hut was a disappointment to say the least, the wings had very little sauce on them and were small. The pizza itself was cooked ok however it apparently was dropped since most of the pieces were broken and fell apart while trying to eat them. I seriously doubt we'll be coming back anytime soon if at all. $30 for broken crust pizza and sauceless wings not a deal in anyone's book.

Breanna Gustafson

Very upset by my order first of all the pizza delivery person handed my pizza order to my kids outside they were playing outside with neighbors kids and just asked who orders pizza and handed to them instead of coming to the door. and the call center was rude and a very awkward call. She acted like my concerns about my order were not a problem I told her my pizza had a bunch of air pockets to the point where it's was through the bottom of the crust. She said theres Nothing she can do about it. But she did eventually said she can credit my account before she was arguing with me about my super Supreme. I asked for my thin crust to be cut in squares and it wasn't I didn't get my ranch And I ordered a super Supreme and it didn't have any black olives on it. My first call was to report no ranch and my thin crust was not cut into squares. They said they would remake it and send the ranch. But they did say they would send the order out very late so idk how late that could be. If they even send it out.I called a second time when I realized the pizza had a bunch of air pockets and my super Supreme had no black olives on it. She eventually said she would credit my account with a super Supreme if she even did that cause the way she was talking seemed like she wasn't gonna credit my account but really the call center lady was not helpful at all and started arguing with me about my order. What's the point of the customer service line if ur gonna argue about my order. Very disappointing and very uncomfortable and unprofessional.

T R

The staff were quick to assemble my pizza and we're very friendly! Fast, good service ?

Gary Kenneth

easy to order, pizza arrived hot, was delievered according to the time frame as they stated.

Sherry Madison

Great pizza and cheese mozzarella thank you very friendly driver and the person I talked to on the phone

sandra hakim

Don’t ever order from the pizza line hot line or whatever it was. They are horrible. The food Oder will not get sent out to the pizza place. Or if you choose to order. Do not pay thru them. Pay in person pls ??

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