“I stopped by on my lunch break and ordered through the drive-thru. I ordered a grande iced sugar cookie latte with whole milk and two breakfast sandwiches. The line had about 4 cars in front of me and I knew they would be pretty busy since it was the first day of their holiday drinks being released. I got to the window, paid and they handed me my sandwiches and my drink which looked a little different but it was the right size and I was in a hurry. I left and realized it was someone else’s drink and normally I would’ve just said it’s fine but it was an iced coffee with 2% milk so I knew I wouldn’t be able to drink it. I turned around and went inside this time and explained to the man at the counter, Brad, that I was given the wrong drink. He was super polite and asked me what drink I was supposed to get instead and made it for me right then and there while offering to upgrade me to a venti but I declined since I was content with a grande. He was professional and quick to remake my drink and apologized for the mistake. Great customer service. I understand that this time of year is crazy for baristas and especially being the first day that the holiday drinks were released so I completely understand the mixup but overall the customer service was great and the drink was delicious!“
“Very nice staff here in the morning. I have ordered drinks here 3 days in a row and they were all very good. Matcha green tea latte will always be one of my personal favorites but classic coffee is good too! I will continue to drink coffee here!“
“I stopped by on my lunch break and ordered through the drive-thru. I ordered a grande iced sugar cookie latte with whole milk and two breakfast sandwiches. The line had about 4 cars in front of me and I knew they would be pretty busy since it was the first day of their holiday drinks being released. I got to the window, paid and they handed me my sandwiches and my drink which looked a little different but it was the right size and I was in a hurry. I left and realized it was someone else’s drink and normally I would’ve just said it’s fine but it was an iced coffee with 2% milk so I knew I wouldn’t be able to drink it. I turned around and went inside this time and explained to the man at the counter, Brad, that I was given the wrong drink. He was super polite and asked me what drink I was supposed to get instead and made it for me right then and there while offering to upgrade me to a venti but I declined since I was content with a grande. He was professional and quick to remake my drink and apologized for the mistake. Great customer service. I understand that this time of year is crazy for baristas and especially being the first day that the holiday drinks were released so I completely understand the mixup but overall the customer service was great and the drink was delicious!“