“Great staff!Today, I mentioned that neither drink machine was working properly, and the employee immediately grabbed something from the back and went out to troubleshoot the machines. I don't know if he figured it out as he got me a drink from behind the counter, and I left, but I was impressed he immediately tried to solve the issue.“
“Isabella is the best worker in there. She always gets her job done. I seen her take orders pack and cash out all at once, in busy days and dead days. Really makes me proud of her. Other workers are awesome as well, they are not lazy and are always super helpful. I love Wendys“
“High Demand Food For A Emergency Making The Food Inevitable To Purchase.Vegetarian options: Salad Made With A Vitable Choice Of Meatless Menu.Kid-friendliness: Fries, Chicken Nuggets, And A Beverage Of Their Choice.Wheelchair accessibility: They Provide A Lane That Allows Wheelchairs And All Handicap Options You May Choose“
“The people that work here are amazing and so hard working that they deserve a RAISE, especially the two young women who’ve memorized my order, lolThey’re super friendly, and very welcoming! Ignore the negative reviews! The food is always fresh and deliciousThese workers deserve the world“
“Honestly I don’t see why this place gets a 1 star. The food was so good and employees were so nice. I blame the Karen like customers they get demanding too much. We went in seeing they had an insane amount of orders and big orders. The customers are just so rude and expect their big order to be out in such short time. Even with so much pressure the staff was so kind and delivered with good food. Not so clean but who can blame them with how busy it is and these customers intentionally leaving a mess“
“I really like this Wendy's. It's right off the blue line. I went in last night to a sign on the door to place your order on the kiosk. I wanted to pay with my phone, and the kiosk doesn't accept that form of payment. So you have to place your order and hit pay with cash then a staff member will come up and take my payment. As I was standing there no more than 3 min. 2 people came to the counter and asked for help or asked to order with the staff . The staff is friendly and quick. I have always had fresh food.“
“Well, I gave the food 5 stars but keep in mind it is Wendy's drive-thru food. Everything was hot and seemed fresh. That being said I am writing this review because of the enthusiastic, energetic, and friendly young man working the drive thru window this evening. I wish I asked his name. He seemed genuinely happy to be there. Well done young man.“
“My first time going to this particular location and I really don’t have too many complaints except for one. The food was hot, correct, the cashier decent, the drive thru fasts, the place was clean but the wait inside the restaurant and no lie was extremely long.“
“My name is Sharon I just left from Wendy's on 98 western I'm on a walker I was trying to get food lobby closed when I asked the lady at drive though she said in a nasty manner lobby closed I asked why she said no one came in then I asked for manager numbersshe said she doesn't have it and slammed the window I felt bad and embarrassed I couldn't get her name but the time was 3:30“
“There always a group of women begging with kids can't even buy my self to eat because once you give to one person the others come to give to them and if you don't the say there children are hungry I'm just staying homeParking: Nah“
“Security guard was friendly and helpful.Staff behind the counter was professional, polite, courteous, and helpful.The customers seemed courteous, respectful, and polite.The food was fresh and hot, very good.Parking: Thank you for treating us with respect.We just arrived back in the United States from international traveling. This was the first place we stopped for food and bathroom break. Great representation of American hospitality.Kid-friendliness: Kids meals were generous. Way better than McDonald's.“
“The drive of window person made me wait 20 minutes Had me pull up to the doorto wait. It's a white people behind me and people walking in and walking out with their orders. I only ordered a $5 bag. The worst thing about it your manager the supervisor and other staff watched her do it. No one checked her or held her accountable. Didn't trust the staff at the restaurant, I through the food in the garbage. Never returning!!!!!!!!!!!!!!“
“The absolute best Wendy's I have ever been to in my life. One of the workers is super friendly and knows my name and for some reason whenever he is working the food is even better. Been going here for six months but over the last month there has been a drastic improvement in customer service and food quality. This is easily my favorite fast food spot on the block!“
“I am leaving a review because of the person and staff who helped me recently. I was robbed (yes that might make you weary to visit this establishment) but they were able to call 911 and one of the employees helped me digress from my anxiety. I wish I remembered her name so I could mention it here. She was very kind, compassionate and expressed empathy during that incident. She a real one. I’m appreciative of how the whole staff responded to my moment of crisis. I felt supported after such a traumatic experience and Y’all need to PAY THEM MORE!Also: FIX YOUR CAMERAS AND PAY YOUR EMPLOYEES MORE, please ?“
“This Wendy’s is always on point. Tastes good and I don’t know what it is they do differently here but the fries always taste so good. It was extremely clean and comfortable! One of the best fast food places I've ever been to. The service was quick and efficient. Highly recommended.“
“Service was quick and friendly. The dining room was exceptionally clean but kind of lonely due to the fact that the restaurant located too far off Cicero Avenue in the Ford City Mall property.For Wendy's Corporate Management:Put a Wendy's, well for lack of the correct word, a street lamp type sign on your "property" at the mall with a HUGE Wendy's sign so you can be seen clearly.Your location "stands" behind Chick Filet and NO ONE IN THE "WORLD" CAN SEE YOU EASILY OR KNOWS YOU ARE THERE!!WENDY'S IS A EXCELLENT ORGANIZATION AND THERE AREN'T MANY IN THIS AREA OF CHICAGO SO P...L....E....A...S....E MAKE THESE ADAPTATIONS SO THAT THIS LOCATION DOESN'T CLOSE BECAUSE IT DOESN'T GET CUSTOMERS AND NO BUSINESS!!!! HAVE A HEART FOR IT FRANCHISEE OWNER.... THEIR MONEY THEY SPENT BUYING YOUR FRANCHISE IS JUST AS VALUABLE AS I'M B....E...T...T..I...N...G T....H...E....I....RO....W...N L....I...F...E SAVING I....S...T....O.... T...H...E...M T...O.. H....A...V...E AN A...M...E...R...I...C...A...N DREAM & L...I....V...E IT!!! T....H...E...Y A....R...E T....H...E...I...R O.....W....NB...O....S...S THEIR OWN "MAN"!!!!IF YOU, CORPORATE MANAGEMENT DON'T CORRECT THESE PROBLEMS HERE OR WITH ANY O....T....H...E...R "S....M....A....L...L F....I....S....H" FRANCHISEE OWNER, N...O...T... LIKE ONE OF THOSE SUPERSTAR CROWD DRAWING "HOLLYWOOD TYPES" THEN YOU'VE DONE A GREAT DIS-SERVICE TO YOUR MOSTLY B....L....U...E C....O...L...L....A...R CUSTOMER BASE..... & "WORD OF MOUTH" & SILENT NON-COMMENTARY "VISUAL OBSERVATION" BY THOSE PEOPLE BUYING FOOD FROM WILL BE THE "STORY TELLERS" THAT WILL EITHER MAKE OR BREAK YOU!!YOUR MENUS HAVE COMPARABLE PRICES, ACTUALLY A LITTLE BETTER THAN MC DONALDS & ARBYS NEAR BY. YOU GIVE A HIGHER VALUE DUE TO A MORE TASTY BEEF & CHICKEN PATTY... DOESN'T TASTE LIKE WET CARDBOARDED TASTELESS PLOP SO KEEP UP THE GOOD WORK!!!THANKS FOR AMOUNT OF FOOD FOR YOUR PRICE!!!VERY HAPPY YOU ASKED FOR MY OPINION,DEBBIE SLOWINSKI 60638“
“Visited today and this is the Greatest fast food experience. They were quick, polite, and my food was fresh. Ladwena (says on receipt not sure) was so polite at the window and I believe the manager passed my food out she was very polite as well. They deserve raises !!“
“I usually come in n it’s a lot of ppl. But it was a few. The caisher was nice and gettin ppl outta there. They messed my drink up but Malik fixed it and apologized bout the mixed up. Great customer services n great food. Thank you team.“
“Friendly staff but they seem to think it's okay to have personal conversations infront of the customers while they're waiting to get serviced.Places seems deserted sometimes and the low ligths make it seem depressing in the afternoons.“
“Great service, friendly staff & delicious Biggie Bags. Only disappointments were that the rewards app reader in restaurant was not working, so no discounts, promos or rewards were available to redeem. They were out of Frosties, mind that I hav the Frosty key chain. No carrying containers for drinks either. Besides that I still experienced Dave's finest. Don't worry I will b back. Mostly for the Frosties...“
“I came to this Wendy’s after leaving another one because they didn’t have potatoes. Got here & waited just to be told no potatoes again. I still ordered because I had sat in the line for awhile. After reaching the second window I asked for a manager and I introduced myself to the manager Cody & asked him why I wasn’t able to receive a potato and why it happens every-time I come to this location as well, he responded but MADE SURE I GOT MY POTATO! The wait was 30 mins but I appreciate him so much because HE MADE MY NIGHT! Especially as a pregnant woman CRAVING a Wendy’s potato. So many other places I could have went here in Chicago but I chose Wendy’s! It’s sad because the Ashland location and this location never have them, exactly why I stopped coming here all in all. But since I’ve been pregnant the cravings have increased . I thank you Corey ! Especially being a general manager myself in fast food , I expect things like this. Even though he is just a regular manager , He is the only reason I will ever think about maybe coming back to Wendy’s. Find more managers like him, if I had gotten my receipt I would have did the Wendy’s online survey but with no receipt I couldn’t. That’s why I’m here. Corey, if I would have had my business card I would have given it to you . If need be contact me, I will hire you no questions asked!Dietary restrictions: No red meat.“
“There's always this one girl in the drive thru with a horrible attitude. She doesn't greet you, and when u ask for anything additional like condiments or napkins, she breathes really heavy like she hates everyone. Lord, I pray she comes into a better financial place so she can quit and be happier ? ?“
“5 stars because Einstein working the drive thru screwed up so bad but in my favor. Ordered a burger, fries and frosty meal and drove off with 5 drinks and 2 bags of food. When I rolled up to pay she read me the wrong order, I told her thats not mine, she then corrected herself and read me my correct order, charged me for my correct order and then handed me the other order that wasn’t mine AND mine. Hell yeah! Legit paid for one meal and got 5, that’s a hell of a deal y’all got there! Will absolutely be coming back as long as the staff is too dumb to even work at a Wendy’s.“
“This is a Wendy's ... seems small for such a huge parking lot. The food is hot, service is fast and staff is friendly. They seem to have it together here. Drive thru is pretty busy. Curbside pickup person is very nice and courteous and can multitask.Parking: Wheelchair parking, curbside pickup parking, large prkg lot“
“Shit customer service. I ordered a lemonade but the straw wasn't in the bag, so I asked for a straw. The fatass at the drive-thru said "tge straw should already be in the bag". Bitch, why would I ask for a straw if it's already there?“
“Wendy's Frosty is a delightful treat that strikes the perfect balance between creamy and refreshing. Its rich chocolate flavor and smooth texture make it a go-to dessert option. The Frosty's unique consistency, not quite a milkshake but more than ice cream, sets it apart. It's a classic indulgence that never disappoints, providing a satisfying sweetness to complement any meal at Wendy's.“