Went to pick up a mobile order. Arrived at the designated time. Waited more than 10 minutes. When I got my food and brought it home, it was ice cold.I’ve had issues with this location many other times as well. Cold food, missing items, etc.
Atmosphere: 3
Food: 1
Service: 2
Beatrice McKinney
Went in grabbing what I thought was a quick and simple lunch two pick your pairs soup and salad and sandwich and salad my salads were just toppings and a few random pieces lettuce. Was told that whatever lettuce I got was what was on the truck. I was however offered they be remade but I was already two far for that... Just wanted to have lunch today is all... Why not make them correctly the first time confused ?
Food: 1
Service: 2
Anna Koenig
I usually order out but it's always hot and yummy and the people working there are friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Review Dude
I came in for my free sandwich reward at Orland Park because I would thought it be closer and more convenient and unfortunately it was not because they gave me less meat and they took forever to make a sandwich. I like going to Lennox because they always take care of their custom customers. I’m sorry this one does not only seem overwhelmed and untrained.
Atmosphere: 1
Food: 1
Service: 1
Meg V
I like this place for a quick lunch. I usually get the pick 2 combo and choose half sandwich and half soup combo. You get in line and it can be long and slow sometimes and you tell the person what kind of sandwich you want, choose your sandwich toppings, and if you want it toasted. The soup selection varies but my favorites are broccoli cheddar and vegetable soup. I usually get the half turkey and Swiss sandwich, and they have good pre packed cookies to choose from by the cash register if you want something sweet. Drinks are self serve. I've gotten a grilled chicken Mediterranean salad before and it's good too. This is one of my fave sandwich shops bc it offers soups and salads too. The only thing is the service could be a tad faster.
Atmosphere: 3
Food: 4
Service: 3
JustYourGlobeTrottinReviewer
The food is almost always good, and the employees are well-trained. I love me a customized smoked ham sandwich..it is divine! ??Vegetarian options: You can always opt out from the meats and get a vegetarian option.Parking: Potbelly shares a parking with nearby Five Guys, but there's plenty. Not once was it packed that I couldn't park.
We stopped by Monday 10/23 about 8pm. Neither my husband or son had been to a Potbelly before. The two associates working were patient and worked really well together. The three sandwiches were made exactly as requested and were so good.The meatball sandwich was great, the sauce on the meatballs had a wonderful flavor.I had the smokehouse beef sandwich yummm the horseradish was there but did not overpower the other flavors.Perfect toasting made a plain ham and cheese very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, A Wreck, Chips Drink
Kristina Ritter
Has become one of my favorite sub places! Why have i not tried this place sooner! My Only wish Is if they had a relish or spread for the cold cuts. Love that they have warmed option.
Atmosphere: 5
Food: 5
Service: 5
Nicole Baker
Ordered online here on 4/24/23 for delivery to my job. I ordered a grilled cheese. Paid for extra meet with instructions to add ham. Tell me why I get a chicken and ham sandwich no cheese at all. I called that day and asked if they could deliver what I ordered as I was starving and was told no. Told I would receive a refund for 29.71 and 8 days later still nothing. I gave them the opportunity to make it right and now I'm hunting down people for my money with still no resolution after I called yet again today.
I waited 25 minutes at noon 4/7 for a delivery order I was picking up. The girl behind the counter seemed incapable of handling a large order.
Anna Looney
Dirty floor , tables and restroom place all need to be clean . So sad Manager do not care .
Maryanne G.
A couple of days ago ordered 3 sandwich/soup combo's. The two roast beef sandwiches were inedible;just full of tough thick fat .The soup was a pasty consistency and tasted just ok. The chicken sandwich wasn't eaten so it wasn't a hit either. I will never go to Potbelly again.
Antarius R.
Come here often to order the milkshakes. Service will be quicker to arrive than usual. The same look to me is very pleasant. The most interesting look to the entire day.
Deirdre B.
I normally would say I love Potbelly's food, but the location at Orland Park is very dirty. The wrapper to my sandwich stuck to the table; there were crumbs all over every table; chairs scattered everywhere and the floor was gross. I won't be going back to this location, but the only bright side to my experience was the people working there couldn't have been nicer. This location definitely needs a floor support person.
Went to pick up a mobile order. Arrived at the designated time. Waited more than 10 minutes. When I got my food and brought it home, it was ice cold.I’ve had issues with this location many other times as well. Cold food, missing items, etc.
Atmosphere: 3
Food: 1
Service: 2
Went in grabbing what I thought was a quick and simple lunch two pick your pairs soup and salad and sandwich and salad my salads were just toppings and a few random pieces lettuce. Was told that whatever lettuce I got was what was on the truck. I was however offered they be remade but I was already two far for that... Just wanted to have lunch today is all... Why not make them correctly the first time confused ?
Food: 1
Service: 2
I usually order out but it's always hot and yummy and the people working there are friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
I came in for my free sandwich reward at Orland Park because I would thought it be closer and more convenient and unfortunately it was not because they gave me less meat and they took forever to make a sandwich. I like going to Lennox because they always take care of their custom customers. I’m sorry this one does not only seem overwhelmed and untrained.
Atmosphere: 1
Food: 1
Service: 1
I like this place for a quick lunch. I usually get the pick 2 combo and choose half sandwich and half soup combo. You get in line and it can be long and slow sometimes and you tell the person what kind of sandwich you want, choose your sandwich toppings, and if you want it toasted. The soup selection varies but my favorites are broccoli cheddar and vegetable soup. I usually get the half turkey and Swiss sandwich, and they have good pre packed cookies to choose from by the cash register if you want something sweet. Drinks are self serve. I've gotten a grilled chicken Mediterranean salad before and it's good too. This is one of my fave sandwich shops bc it offers soups and salads too. The only thing is the service could be a tad faster.
Atmosphere: 3
Food: 4
Service: 3
The food is almost always good, and the employees are well-trained. I love me a customized smoked ham sandwich..it is divine! ??Vegetarian options: You can always opt out from the meats and get a vegetarian option.Parking: Potbelly shares a parking with nearby Five Guys, but there's plenty. Not once was it packed that I couldn't park.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Soup&Sandwich, Italian, Grilled Chicken, Skinny Sandwich Half Salad, Loaded Baked Potato
Waited 18 mins for a sandwich very slow!
Service: 1
We stopped by Monday 10/23 about 8pm. Neither my husband or son had been to a Potbelly before. The two associates working were patient and worked really well together. The three sandwiches were made exactly as requested and were so good.The meatball sandwich was great, the sauce on the meatballs had a wonderful flavor.I had the smokehouse beef sandwich yummm the horseradish was there but did not overpower the other flavors.Perfect toasting made a plain ham and cheese very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, A Wreck, Chips Drink
Has become one of my favorite sub places! Why have i not tried this place sooner! My Only wish Is if they had a relish or spread for the cold cuts. Love that they have warmed option.
Atmosphere: 5
Food: 5
Service: 5
Ordered online here on 4/24/23 for delivery to my job. I ordered a grilled cheese. Paid for extra meet with instructions to add ham. Tell me why I get a chicken and ham sandwich no cheese at all. I called that day and asked if they could deliver what I ordered as I was starving and was told no. Told I would receive a refund for 29.71 and 8 days later still nothing. I gave them the opportunity to make it right and now I'm hunting down people for my money with still no resolution after I called yet again today.
Restaurantji Recommends
I waited 25 minutes at noon 4/7 for a delivery order I was picking up. The girl behind the counter seemed incapable of handling a large order.
Dirty floor , tables and restroom place all need to be clean . So sad Manager do not care .
A couple of days ago ordered 3 sandwich/soup combo's. The two roast beef sandwiches were inedible;just full of tough thick fat .The soup was a pasty consistency and tasted just ok. The chicken sandwich wasn't eaten so it wasn't a hit either. I will never go to Potbelly again.
Come here often to order the milkshakes. Service will be quicker to arrive than usual. The same look to me is very pleasant. The most interesting look to the entire day.
I normally would say I love Potbelly's food, but the location at Orland Park is very dirty. The wrapper to my sandwich stuck to the table; there were crumbs all over every table; chairs scattered everywhere and the floor was gross. I won't be going back to this location, but the only bright side to my experience was the people working there couldn't have been nicer. This location definitely needs a floor support person.