6367 E State St, Rockford
Never greeted upon arrival, took 20 min for our server to come to our table. Ordered appetizers, food and drinks at the same time appetizer came no drinks for 15 minutes after that. It has taken a literal hour for chicken Alfredo to “cook” so my kids meals had to be made all over again. No dishes were removed fromThe table to make room for the new dishes. Just literally the WORST experience I have ever had at an Olive Garden period.
Loved the food. We had a really good waitress. Spent more money than I thought but we both had left overs and liked we can now take home meals for $5.00. The bartender was awesome when we were there. She made numerous suggestions on what to order. She also told us the bloody Mary's were from a mix but after talking to us she spiced it up and it was excellent even though it was from a mix.
I'm disappointed in how bad Oliver Garden has gotten. The shrimp scampi was flavorless and the asparagus barely cooked. The waitress was pleasant and eager but didn't understand when to remove dishes from the table. I've eaten at many bars with better food and service. I think this is my last visit to an Olive Garden. I know times are tough for quality staff and product but this is ridiculous for the price. Thank God the dessert was amazing.
I would like to say how great our experience was at Olive Garden in Rockford on Sunday, 8-15-21. The food was very fresh, and it was hot at the time it hit the table. Our waitress, Penelope, was outstanding. I have a confession to make. I was starting to get impatient with our waitress when I noticed that she was scurrying around tables with fewer people so I approached her boss to ask for help in getting our refills and salads and breadsticks. This was a mistake on my part, because what I witnessed next was just so amazing. Usually when a patron approaches a manager, one of two things can transpire. Either the waitress snaps into high gear, or they will cop an attitude underneath a smile. The second scenario DID NOT happen with Penelope. I was in the wrong for being impatient as she was doing her absolute best to wait on EVERYBODY. But she only became sweater and sweater as she continued to wait on us. When I realized she was not neglecting us, and that she did not let my suggestions to her boss ruin her day (thank you Penelope for being so understanding also!) Penelope only moved faster and became kinder as the meal went on. I just cannot say enough good about how well we were treated. I absolutely love this business and the care that they give to ALL patrons. They really do a wonderful job. To all of the staff at Olive Garden in Rockford Illinois, your spirit of servitude really shows. When you all pull together like you did Sunday, people will be standing in line outside to eat at your restaurant. You all should be proud. Oh, and I tried to stop and tell the manager after our meal how great it was, but she was so busy pitching in with all of the tasks that needed to be done that she could not come out. That is OK! And this is why the staff rocks! It starts with AWESOME management.
Shockingly bad service from a restaurant we've gone to for the longest time. Told a 10 minute wait, which turned into an hour with no clear explanation,l. Finally get seated and no one showed up for 15 minutes, they take out drink order and another 15 minutes before we get those. All considered I don't foresee this place keeping its doors open much longer if things don't change. We gave them another shot just last night seeing as the parking lot and restaurant looked relatively slow. Walk in and ask wait time, they said 25 minutes so we decided to go somewhere else due to what happened the last time. Before we even hit the sidewalk we heard the hostess tell the same sized party that was behind us in line it would be a 45 minute wait. Crazy
Food was tainted. I've eaten here two times in the last year. Each time I got food poisoning. From talking to the Winnebago County Health Department food poisoning from this establishment is a common theme. This is the McDonalds of Italian...............
Chicken Scampi is very good and Zuppa Toscana is the best in town Good food good service.
Fantastic service and staff. Dinner was excellent.
Megan was a good-natured & attentive server. We loved our food, especially the lasagna fritta appetizer. Of course, the endless soups, salad, & breadsticks never disappoint. The lunch selections were reasonably-priced and quite tasty. It was my birthday. When our server Megan found out, she surprised me with a complimentary chocolate mousse. Yum!
The service was great. The food was good. We only had to wait a few minutes for a table. My only concern was the size of the tables. It seemed such a small space for our group and we didn't have a lot of room to eat.
Always have good experiences here! Love the shrimp fettuccine Alfredo! Service is always nice and friendly and has become very well paced since I came as a kid! (Either that or I was impatient as a kid haha). The chocolate Black tie mousse cake is delicious!
My family and I went to have dinner here to celebrate my youngest daugther’s birthday and we loved it! We had made a last minute decision to eat at this restuarant, when arriving we we greeted and said we were 5-the girl at the front said it would be about 10-15 min. It was much least than 10 minutes! when we were sewted we were told our waitress would be with us shortly. Just the perfect time to choose our drinks. when Meghan arrived she asked for our drink order and offered if we would like some starters. she made a suggestion and we thought it was delicious!! everything was just great! the food the service and the place. The most important and special moment was when I asked Meghan if she would be able to make a request (cake with candle for my baby girl) she got the message clearly since i was trying to not make it obvious for my little one. At the end she brought the slice of cake with a candle! and happy birthday on the plate!!! she gather employees and they sang to my babygirl!!! THABK YOU MEGHAN! You were great! my fanily and I were very happy and pleased! thank you!!! def. will be going back!
Met a friend for lunch, we had to wait for a table but that just gave us more time to catch up. Food as always was delicious we had a nice quiet table great for visiting, our server was attentive with out being pushy. I love Olive Garden I'm a fan for life.
My family and I went to have dinner here to celebrate my youngest daugther's birthday and we loved it! We had made a last minute decision to eat at this restaurant, when arriving we were greeted. My husband said we were 5-the girl at the front said it would be about 10-15 min. It was much least than 10 minutes! when we were seated we were told our waitress would be with us shortly. Just the perfect time to choose our drinks. When Meghan arrived she asked for our drink order and offered if we would like some starters. she made a suggestion and we thought it was delicious!! everything was just great! the food, the service and the place. The most important and special moment was when I asked Meghan if she would be able to make a request (cake with candle for my baby girl) she got the message clearly since I was trying to not make it obvious for my little one. At the end she brought the slice of cake with a candle! and happy birthday on the plate!!! she gather employees and they sang to my babygirl!!! THANK YOU MEGHAN! You were great! my family and I were very happy and pleased! thank you!!! def. will be going back!
We hit the Olive Garden HARD once Illinois re-opened post Covid. You could tell that the staff were still figuring things out but we understood. The food was exactly what we were looking for and our kids were kept distracted with the on-the-table tablets. And you can just pay on those tablets when you're done.
6367 E State St, Rockford, IL 61108