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Cold Stone Creamery

CLOSED
$$$$ •

5 Woodfield Mall Ste E-102, Schaumburg

Cold Stone Creamery Reviews

We ordered a cake for my birthday but I got a call that said we couldn't even pick it on my own birthday. Apparently they changed the date completely. The way I was called and the whole situation handled was completely unprofessional. Then when we went to pick it up a girl with dyed red hair kept saying we didn't pay. Keep in mind you cannot even order online without paying first. She kept insisting we didn't pay and was extremely rude and condescending. We were respectful the...read full review

We stopped in here as part of a special outing as everyone in our group loves cold stone, but this location was so disappointing. Ordered kid size cups w a mix in, but the employee serving couldn’t be bothered to do that, just put the mix in on top. Went to pay while our last item - a shake was being made - and the employee at the register just walked away. The person who checked us out tried to over charge us for “like it’s” when we ordered the smaller kids size.

I cant even start explaining what of a disgusting establishment it is , I saw a rat run through and a lot of dust mites I smelled the ice cream rooting. Even the employees smelled how nasty the ice cream smelled like, The employees were very very rude they threw my ice cream on the counter and told me to pay now. Especially a girl with pink strips in her hair she was so rude and disrespectful, even the customers beind me she would scream at them to take their order. Very un organized...read full review

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