Can cookies be too delicious and tempting? If they are insomnia cookies, the answer is yes. And you can get them delivered to your front door.
Jason Folks
Best damn cookie out there!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Mint, White Chocolate Macadamia Nut, The Six Pack the Sugar Rush, Brownie, Need More Cookies, Chocolate Chunk, Traditional Cookies, Double Chocolate Chunk Oatmeal Raisin, Deluxe Cookie, Cookie
Becky Cambio Cormier
I had a giant birthday cookie sent to my daughter at college. The Door Dash people never delivered it. The girl at Insomnia apologized profusely and took care of getting another sent out to her right away, all with a friendly and helpful disposition. My daughter said the cookie arrived right on time as promised, and she and her friends loved it! I will definitely be using them again for future treats for her!
Food: 5
Service: 5
Recommended dishes: Deluxe Cookie
Chas Owens
Old looking cookies, not fresh, Delivery driver didn’t follow directions. Cookies are super small!!!! not worth what ya pay.
Taylor Kelsik
Worst service ever through DoorDash. I get that it’s Black Friday and everywhere is very busy but I have never waited for an order for 2 hrs. ordered my cookies at 7 now it’s near 9 O’clock at night. Worst service ever. Get better with your customer service and service to your customers. I’ll never ever be doing this again.
Kris
Was walking on campus today and stopped in to try a cookie. I got a chocolate mint chip cookie. It was just ok. The girl behind the counter was super friendly and helpful. They have ice cream and cold drinks and milk as well. I probably won't return as I prefer really big, gourmet cookies-just a personal preference.
Annice Hathaway
It was great until I found a hair in the icing..gross
Sydney Ingram
I love their snickerdoodles and peanut butter chip cookies!
little billy
I usually don't review places but I have to make an exception. Very kind delivery staff, even though it was a short interaction, they were very polite and my only regret is that I didn't tip them. Good cookies - thank you!
Xiomara Lara
Best cookies and icecream. Easy to order on line. Perfect punctuality
Terrible service. My very first visit to Insomnia Cookies, I stood in the store for 20+ minutes watching one employee fill mobile orders, and another employee fold boxes. There were several other people in line behind me as well and I was never once acknowledged, asked if I needed anything, NOTHING. I understand it can get busy with lots of mobile orders coming in, but there was a second employee in the store with his back turned to us that I would think could have helped the customers in line. We were all completely ignored by both employees the entire time we stood there. One lady even asked if it was close to closing and the only response she got was "No, I'm just filling mobile orders." and then the employee went back to doing what he was doing, never once mentioning helping us. It was nowhere near closing time, I believe it was around 9 pm. I ended up leaving with no cookies, and some of the other customers left as well. Very disappointing. I've never experienced such bad service anywhere.
Lindsi Williams
Stood in the store for about 20 mins and was never acknowledged by either of the employees working. There were several other customers waiting behind us as well. One employee was filling to go orders while the other was messing with boxes. Understand filling online orders but the other employee did not appear to be doing anything productive . This was my first visit and I did not get a good first impression. Very disappointing as everything looked so good.
Joshua Noble
Cashless business. I would have given a higher rating, but they don't honor hard earned cash.A cashless society is bad news.
John Anderson
Rude & disrespectful! To be located in the university village where hundreds of faculty, staff, students, and parents pass through is really problematic. They should learn good customer service or get out of the university village. Additionally, the "server-cashier" had no problem telling me that she was the manager. Insomnia Cookies might not be all that concerned with their brand.
Becky Coakley
I ordered a cookie to be delivered for my daughter's birthday, it was short notice and everything was great.
Can cookies be too delicious and tempting? If they are insomnia cookies, the answer is yes. And you can get them delivered to your front door.
Best damn cookie out there!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Mint, White Chocolate Macadamia Nut, The Six Pack the Sugar Rush, Brownie, Need More Cookies, Chocolate Chunk, Traditional Cookies, Double Chocolate Chunk Oatmeal Raisin, Deluxe Cookie, Cookie
I had a giant birthday cookie sent to my daughter at college. The Door Dash people never delivered it. The girl at Insomnia apologized profusely and took care of getting another sent out to her right away, all with a friendly and helpful disposition. My daughter said the cookie arrived right on time as promised, and she and her friends loved it! I will definitely be using them again for future treats for her!
Food: 5
Service: 5
Recommended dishes: Deluxe Cookie
Old looking cookies, not fresh, Delivery driver didn’t follow directions. Cookies are super small!!!! not worth what ya pay.
Worst service ever through DoorDash. I get that it’s Black Friday and everywhere is very busy but I have never waited for an order for 2 hrs. ordered my cookies at 7 now it’s near 9 O’clock at night. Worst service ever. Get better with your customer service and service to your customers. I’ll never ever be doing this again.
Was walking on campus today and stopped in to try a cookie. I got a chocolate mint chip cookie. It was just ok. The girl behind the counter was super friendly and helpful. They have ice cream and cold drinks and milk as well. I probably won't return as I prefer really big, gourmet cookies-just a personal preference.
It was great until I found a hair in the icing..gross
I love their snickerdoodles and peanut butter chip cookies!
I usually don't review places but I have to make an exception. Very kind delivery staff, even though it was a short interaction, they were very polite and my only regret is that I didn't tip them. Good cookies - thank you!
Best cookies and icecream. Easy to order on line. Perfect punctuality
Restaurantji Recommends
Terrible service. My very first visit to Insomnia Cookies, I stood in the store for 20+ minutes watching one employee fill mobile orders, and another employee fold boxes. There were several other people in line behind me as well and I was never once acknowledged, asked if I needed anything, NOTHING. I understand it can get busy with lots of mobile orders coming in, but there was a second employee in the store with his back turned to us that I would think could have helped the customers in line. We were all completely ignored by both employees the entire time we stood there. One lady even asked if it was close to closing and the only response she got was "No, I'm just filling mobile orders." and then the employee went back to doing what he was doing, never once mentioning helping us. It was nowhere near closing time, I believe it was around 9 pm. I ended up leaving with no cookies, and some of the other customers left as well. Very disappointing. I've never experienced such bad service anywhere.
Stood in the store for about 20 mins and was never acknowledged by either of the employees working. There were several other customers waiting behind us as well. One employee was filling to go orders while the other was messing with boxes. Understand filling online orders but the other employee did not appear to be doing anything productive . This was my first visit and I did not get a good first impression. Very disappointing as everything looked so good.
Cashless business. I would have given a higher rating, but they don't honor hard earned cash.A cashless society is bad news.
Rude & disrespectful! To be located in the university village where hundreds of faculty, staff, students, and parents pass through is really problematic. They should learn good customer service or get out of the university village. Additionally, the "server-cashier" had no problem telling me that she was the manager. Insomnia Cookies might not be all that concerned with their brand.
I ordered a cookie to be delivered for my daughter's birthday, it was short notice and everything was great.