I ordered a large Works pizza at 7:30PM and waited on site. They forgot to give me the pizza and I had to ask for it again. I got it approximately 55 minutes after the first order and it's kind of cold now.
Atmosphere: 2
Food: 4
Service: 1
Bryan Roberts
Don’t order delivery from here. They charge your card and never delivery your food. Waited and hour and a half.
Trevor C.
Bad first experience with Mad Mushroom, after hearing good things. I regret suggesting it to my party. We'd just had coffee around the corner at Chaotic Good, and were thinking of where to grab food for the night. We figured it was a weekend, so we decided a small splurge might be nice, and Mad Mushroom was right there. Whoops. Walked in and placed an order for takeout, place was empty but the service seemed nice. The woman taking our order was friendly, even complimenting my partner's pride-colored watch band. We were excited, it seemed like the kind of place we'd come back to. Ordered two pizzas and some breadsticks, for a total of $69 and some change, before a 20% tip (that, in hindsight, seems a bit much). Not the most budget-friendly, but we've spent more on fancy pizza, so it didn't seem so bad, as long as we got what we paid for. One pizza was a monthly special, and as far as I can tell, it came out alright. The other was a make-your-own 16" pizza with 5 toppings, coming in just over $30. Pepperoni (the "cup and char" variety, specificlaly), Mushrooms, Ricotta, Garlic, and Peppadew. We get home, check the pizzas, and don't see any pepperoni. I check the label to make sure they got the order right, and the toppings are clearly listed right there on the box, "CNCP" for Cup 'N' Char Pepperoni. Okay, maybe it's hidden under the cheese, which would be weird when we specifically asked for the kind that is supposed to "cup and char" in the oven, but almost forgivable, even at the price point. Upon further inspection, nope. Not a single piece. That sucks. It's okay, we'll call and they'll probably make it right; it would suck, but I could drive back out and pick up another pizza while the other one gets cold, or maybe they'll let us pick up a correct pizza tomorrow. Nope. My partner called; I wish I'd called instead. They were offered a refund. Of one topping. On a $30 pizza, missing the only meat. Imagine paying for a burger and being told you could have $1 back because they forgot the beef, or ordering a latte and being told you could have $0.50 back because they forgot the milk. That would be insane, right? Would it be so weird to expect someone to re-make either, correctly? In the process of asking about all this, they apparently messed up while trying to do even this much, and cancelled the whole order, asking my partner to read their credit card out over the phone so they could CHARGE THE ORDER AGAIN. Minus the cost of one topping, apparently. For some reason, my partner agreed to do this. They were unclear, but seemingly also "credited" us $5 towards our next visit, "for the trouble." Absolutely ridiculous. So if we want to chase their mistake with money at a future time to hopefully get a correct order, we'll be spending $7 less? Just make it right! It's not the customer's fault if you mess up on something that is clearly listed on the order. Re-make the pizza tonight, refund the pizza, or credit us the full price so we can get what we actually wanted the next time we come in; because if that were the case, there might BE a next time. I guess the lesson learned is that we need to stick with old favorites that have never let us down, and there's a ton of those around here. It's a shame, because what we do have tastes good enough. I don't know if it's $30-a-pizza good; we can do better at Puccini's, Goodfella's, or Joe B's. But there seems to be some effort made to use good ingredients, so that gets another star. The mistake itself wouldn't have cost a star, if it weren't for the refusal to just re-make the damn pizza.
Angie S
Ordered cheese pizza and cheese breadsticks. They arrived hot and fresh. They were delicious! The pizza sauce and cheese have a REALLY good taste. Would definitely order again!
I got one of their cheesesteak sandwiches - it was delicious and MASSIVE. Employees are super nice. Definently coming back whenever I need something quick after class.
First experience was from the location in Richmond. Buffalo Chicken pizza was delicious. Good pizza for the price. The chocolate chip cookie is the best. My 2nd experience was from the Lexington location. My order "The Meats" pizza & bread sticks was placed on a weekday as soon as they opened & I was up against a very large order. Wasn't bad but wasn't great. I'll order again.
Food: 4
Service: 4
Recommended dishes: Wings
Scott McFarland
Fantastic pizza, honestly my favorite pizza place in Lexington.
Atmosphere: 4
Food: 5
Service: 5
Brian's Bluegrass Automotive
The pizzas here are great. Quality is consistent. The people that work Herr are nice and personable. Have been a regular customer, and will return again.
Atmosphere: 5
Food: 5
Service: 5
JOSE Rodriguez
Order turkey and cheese sub 8 inch like sandwich and got ham instead. Don'tlike pork. I haven't eaten pork in years. Wasted lunch time and $9.53
I ordered a large Works pizza at 7:30PM and waited on site. They forgot to give me the pizza and I had to ask for it again. I got it approximately 55 minutes after the first order and it's kind of cold now.
Atmosphere: 2
Food: 4
Service: 1
Don’t order delivery from here. They charge your card and never delivery your food. Waited and hour and a half.
Bad first experience with Mad Mushroom, after hearing good things. I regret suggesting it to my party. We'd just had coffee around the corner at Chaotic Good, and were thinking of where to grab food for the night. We figured it was a weekend, so we decided a small splurge might be nice, and Mad Mushroom was right there. Whoops. Walked in and placed an order for takeout, place was empty but the service seemed nice. The woman taking our order was friendly, even complimenting my partner's pride-colored watch band. We were excited, it seemed like the kind of place we'd come back to. Ordered two pizzas and some breadsticks, for a total of $69 and some change, before a 20% tip (that, in hindsight, seems a bit much). Not the most budget-friendly, but we've spent more on fancy pizza, so it didn't seem so bad, as long as we got what we paid for. One pizza was a monthly special, and as far as I can tell, it came out alright. The other was a make-your-own 16" pizza with 5 toppings, coming in just over $30. Pepperoni (the "cup and char" variety, specificlaly), Mushrooms, Ricotta, Garlic, and Peppadew. We get home, check the pizzas, and don't see any pepperoni. I check the label to make sure they got the order right, and the toppings are clearly listed right there on the box, "CNCP" for Cup 'N' Char Pepperoni. Okay, maybe it's hidden under the cheese, which would be weird when we specifically asked for the kind that is supposed to "cup and char" in the oven, but almost forgivable, even at the price point. Upon further inspection, nope. Not a single piece. That sucks. It's okay, we'll call and they'll probably make it right; it would suck, but I could drive back out and pick up another pizza while the other one gets cold, or maybe they'll let us pick up a correct pizza tomorrow. Nope. My partner called; I wish I'd called instead. They were offered a refund. Of one topping. On a $30 pizza, missing the only meat. Imagine paying for a burger and being told you could have $1 back because they forgot the beef, or ordering a latte and being told you could have $0.50 back because they forgot the milk. That would be insane, right? Would it be so weird to expect someone to re-make either, correctly? In the process of asking about all this, they apparently messed up while trying to do even this much, and cancelled the whole order, asking my partner to read their credit card out over the phone so they could CHARGE THE ORDER AGAIN. Minus the cost of one topping, apparently. For some reason, my partner agreed to do this. They were unclear, but seemingly also "credited" us $5 towards our next visit, "for the trouble." Absolutely ridiculous. So if we want to chase their mistake with money at a future time to hopefully get a correct order, we'll be spending $7 less? Just make it right! It's not the customer's fault if you mess up on something that is clearly listed on the order. Re-make the pizza tonight, refund the pizza, or credit us the full price so we can get what we actually wanted the next time we come in; because if that were the case, there might BE a next time. I guess the lesson learned is that we need to stick with old favorites that have never let us down, and there's a ton of those around here. It's a shame, because what we do have tastes good enough. I don't know if it's $30-a-pizza good; we can do better at Puccini's, Goodfella's, or Joe B's. But there seems to be some effort made to use good ingredients, so that gets another star. The mistake itself wouldn't have cost a star, if it weren't for the refusal to just re-make the damn pizza.
Ordered cheese pizza and cheese breadsticks. They arrived hot and fresh. They were delicious! The pizza sauce and cheese have a REALLY good taste. Would definitely order again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Mega Meal 20 1-Topping Pizza & 16 Cheesestix
Best cheese sticks ever made. Period!!
Atmosphere: 5
Food: 5
Service: 5
Friendly helpful great taste great
Atmosphere: 3
Food: 5
Service: 5
Great pizza,great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Works, Pepperoni Pizza
Best cheesestix ever.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheesestix, Cheese Pizza
For a pizza place, they have the best sandwiches in the area. This restaurant has been fantastic each time and is worth the trip from Louisville.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak Pizza, Wings, Pepperoni Pizza
I got one of their cheesesteak sandwiches - it was delicious and MASSIVE. Employees are super nice. Definently coming back whenever I need something quick after class.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First experience was from the location in Richmond. Buffalo Chicken pizza was delicious. Good pizza for the price. The chocolate chip cookie is the best. My 2nd experience was from the Lexington location. My order "The Meats" pizza & bread sticks was placed on a weekday as soon as they opened & I was up against a very large order. Wasn't bad but wasn't great. I'll order again.
Food: 4
Service: 4
Recommended dishes: Wings
Fantastic pizza, honestly my favorite pizza place in Lexington.
Atmosphere: 4
Food: 5
Service: 5
The pizzas here are great. Quality is consistent. The people that work Herr are nice and personable. Have been a regular customer, and will return again.
Atmosphere: 5
Food: 5
Service: 5
Order turkey and cheese sub 8 inch like sandwich and got ham instead. Don'tlike pork. I haven't eaten pork in years. Wasted lunch time and $9.53
Atmosphere: 5
Food: 1
Service: 3
I love the white sauce.
Atmosphere: 5
Food: 5
Service: 5