“Ordered food ahead and didn't leave until 7 minutes after the food was supposed to be done. Got there and still had to wait 30 minutes for food. They made it right by offering us extra food but half the food we were waiting on was cold by the time we got it. This is the worst experience I've had there. Every other time has been good enough to go back“
“Amazing and friendly staff. Our family of 5 really enjoyed our meals, and the portions were huge! 2-3 times the size of Skyline Chili’s large size, yet the same price. The kids meals also comes with a drink, fries and dessert! That value can’t be beat. The staff deserved the $25 tip we left them.“
“Food was great , service was great, the restaurant was clean. It was a wonderful experience, I'm not from Newport, only visiting the aquarium . We eat White Castle frequently here in Louisville, KY and I can honestly say that I've never been more satisfied with any White Castle the way I am with the Newport,KY restaurant. GREAT JOB ?! THANKS TO ALL THAT HAVE A PART IN MAKING IT AN EXCEPTIONAL RESTAURANT ?Parking: There was plenty of parking, that made it easy for me to access my wheelchair accessible lift.Kid-friendliness: The staff was great with my children.Wheelchair accessibility: It was very wheelchair-friendly from the parking a lot to the table to eat.“
“Our 3 year old got to visit 5 Guys for the first time. I agree with other reviews that mention the need for 5 Guys to have a kids menu. Our son loved his hot dog so much he didn't even eat a fry. That's saying something for him. Our food was good no real complaints just the same old thing of if it is good enough to be a $10 burger. My wife was impressed with her BLT. She would recommend it. Service here was good. Was not busy at that time but we did have to wait a bit to order and about 15 minutes for our food. Could be better.“
“My family was visiting Newport Aquarium and after we left we found Mad Mike’s to eat. We ordered 2 of the Big Tex burgers and chicken tenders. These were the best burgers we have ever had and my son loved the chicken tenders. The service was great and the employee we encountered was amazing.“