12 Winter Pl, Boston
Love the 8am weekday crew. They’re always welcoming, friendly, and know my name and order. Relatively quick to get my order too. One of my favorite Starbucks in Boston.
Be prepared to wait . One of the slower Starbucks I've been to. Lots of customers bringing in big orders for their hotel crews is probably one of the reasons, and the Folks working here seem cool so I didn't rate it lower.
The staff is exceptional ?
The worst Starbucks I've ever been to. All I get is a cold brew and they can't even pour pre made coffee over ice.
I was in this place on Sunday 5/9/2021 with my family we bought some drinks and sandwiches but we forgot to suggest sugar to the cashier. So we did it later. This annoyed the manager and he complained to us about this, asking us to do it at the checkout on the next visit. mr manager: i didn't go for a gift. I went to pay, I went to buy a service and you treated me and my relatives badly. there will be no next visit. look for another job.
Coffee always comes out good from this location thou sometime there is a bit of a wait . Staff is friendly and pleasant
Great not busy in the morning. Friendly quick staff
I asked for lite basically no ice and my entire cup was full. When I spoke to the kid who made it he basically didn’t care. He offered, politely, to take the ice out or I pay for more coffee. He messed up and I’d have to literally pay for it. I don’t even want to drink it it probably sucks. I didn’t drink it that’s how much coffee I was given I could’ve just got a grande and got the same amount
Service was OK but the coffee was gross! I've never tried anything worse than that. It tasted like they forgot to add espresso shot in there and just gave me milk mixed with water
Don't like Starbucks in general. As die hard Dunkin Bostonian, i have to admit 'something' there that ended with chiano that was pretty good on a cold pandamic, apocalyptic new year's day.
This Starbucks located on Winter street in Boston Commons area. This is a busy area malls and shops steps away. The service was not as quick. Plus there was no other customers and my order was entered wrong . I ordered a white chocolate mocha and received a roasted chocolate mocha totally different order. Which was okay as mistakes happens. Another Starbucks employee gladly assisted me and made me a fresh to order white chocolate mocha. Do feel as the lady who took my order and when I addressed her she did not care as it wasn't a difference on what coffee I received. Kudos! to the employee who stepped in and took ownership and corrected the order. Truly appreciate your customer service and putting the customer first. White chocolate mocha as usual was tasty and warm, especially in 38 degree weather.
Haven't been here in a while but it used to be a good location. Easily accessible from the T, and has one of the few public restrooms available in this area. Can be crowded at times and the wait can be longer than average if they have a high volume of orders, but that's understandable for Downtown.
Quick service. Clean.
Coffee was good but I dont like service. Server was rude
12 Winter Pl, Boston, MA 02108