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Insomnia Cookies

$ • Ice Cream

Hours:
65 Mt Auburn St, Cambridge
(617) 657-2567

Take-Out/Delivery Options

Customers' Favorites

Insomnia Cookies Reviews

2.7 (83)

Cookies are great and relatively affordable but customer service is lacklustre at best. Only one employee working when I went and they were in the back for a few minutes before they realised we were waiting to be served on the shop floor. Overall this didn’t affect my experience, but I can see why the reviews frequently mention the customer service.

Look, 20 for $20 is an amazing deal for the size of these cookies, but this location is a disaster. Firstly, I placed a pickup order at 8:35, and the earliest pickup time wasn't until 9. No biggie, I knew I'd be there early so I waited in my car for a bit. At 8:50, I head in and wait in line to ask about my order. They're still building it. Cool, no worries. They were a little busy and I didn't mind waiting an extra while. Long story short, my partner and I didn't walk out of...read full review

This is a review as a recipient of cookies from this store, not the person purchasing. I got a box of cookies for my birthday and, as a baker myself, was very pleasantly surprised at how well they held up over a couple days! Normally cookies get really dry and brittle when not ziplocked, but these stayed soft and pretty moist even 48 hours later. They are definitely on the sweet side, but who doesn't want that when getting a cookie?:)

More Reviews(223)

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Hours

Monday 11AM - 1AM
Tuesday 11AM - 1AM
Wednesday 11AM - 1AM
Thursday 11AM - 3AM
Friday 11AM - 3AM
Saturday 12PM - 3AM
Sunday 11AM - 1AM
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