Steak 'n Shake

$ • Burgers, Fast Food

Hours:
542 N Marketplace Blvd, Lansing
(517) 622-8687

Take-Out/Delivery Options

Customers' Favorites

Steak 'n Shake Reviews

2.2 (95)

The service, I personally do not like using the self-serve kiosk - cost a couple stars..I did take out, didn't really look around.I did how ever use the washroom facilities, the floor heading that way was sticky, and the washrooms needed servicing..Was unable to say anything, when my food was brought out, the person who brought it out disappeared just as fast ..

We used to go here all the time, but it's probably been a couple years since we last ate inside. The kiosks definitely change the atmosphere. They're relatively easy to use, though we were confused at first about how to pour our drinks since you need to scan your receipt first. It also immediately asks for a tip, even though there aren't any wait staff or other employees interacting with you. After ordering it took a little while for our food to be ready, but there were four of...read full review
Food is excellent and the place itself was clean. The service though, what is going on with this place?Friday night, 7:30pm, we roll up to a line at the drive-thru. We wait 10 minutes, someone gives up and leaves. We wait another 20 minutes, someone else leaves. Another 20 minutes, we finally give up and leave. Almost a whole hour and it doesn't seem like a single order was taken at the drive-through, despite us being able to clearly see people working(?) inside.Saturday night,...read full review

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Hours

Monday 10AM - 10PM
Tuesday 10AM - 10PM
Wednesday 10AM - 10PM
Thursday 10AM - 10PM
Friday 10AM - 10PM
Saturday 10AM - 10PM
Sunday 10AM - 10PM
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