I wish that i could give zero stars.I wouldn't recommend this location to anyone especially a POC. Today my children and I went to this location for dinner. We waited waited 15 minutes to be seat which was fine especially for a Sunday. After being seated, there was another 15 minute wait for wait staff to come to the table to introduce themselves and to take our drink orders. While we waited an additional 10 minutes for our drinks to come out another waitress comes to the table to take our drink order. I informed her that we had placed an order with the other lady, she stated that she would go to check. She then came back and said that she would be taking over for the other lady and the first lady would be over to tell us for herself. The first lady came back and said she was going to give our table to the second lady because she had just gotten a large party and she did not want us to go without being taken care of, which was completely fine and understandable. As we waited for our order to be taken we noticed that both tables beside us had finished and left and new people had been seated (not POC).As time had gone by and we still had not received our food but the tables around us had.With the new people seated on both sides of us we noticed that the first waitress had come to services both of those tables and actually known one of the tables with the two gentlemen and even gave them hugs. But remember she could not service my children and I because she had a large party that had come in.We had already been waiting over a hour and half for our food.At this point I felt that there was an issue with my children and I being there so we asked our waitress to cancel our order and bring the check for the drinks and appetizers that we had ordered. When she came back she apologized and asked if there was anything that she can do to make our experience better and at that point there was nothing to be said or done to make me want to stay. We got the check and I still tip the waitress $20 on our $22.74 drink and appetizer order.I will never come to this location again.
Service: 1
Carringtons Playhouse
Came in for what we thought would be an enjoyable Sunday breakfast with my husband and 2 daughters. We had a waitresses by the name of Valerie. Valerie was very nice but she gave us horrible service. I asked for a lemonade and got a coke. We were there for about 2 and a half hours including our 30 minute wait, which was expected due to it being a Sunday. We got a basket of just cornbread muffins and jam while anothertable got all biscuits... we asked for biscuits and she said they weren't ready when she grabbed a basket for us. We waited with that basket of cornbread for 45 minutes before our cold food and biscuits finally made it to our table. Our pancakes were cold and rubbery the butter didn't even melt! Our eggs had black burned pieces and our sausages were burned also. My daughter asked for another biscuit and at that point we had no desire to finish our food. We asked for a box so we could take the biscuits at least. It took her 15 minutes to bring our check after she had to look through a stack of receipts. She never brought biscuits, refills, carry out containers, napkins or straws. She continued to come back but with nothing for our table. We decided to leave and on the way out I told a manager how bad we were treated. She did attempt to make things better. She gave my daughter a bag of biscuits and 2 complimentary coupons. Needless to say we won't be back for breakfast and I feel like we wasted time and money. Next time we will make a better choice. Very disappointing. I remember coming here as a kid and the experience was a 0/10. Only reason I gave it 1star is because we did get biscuits as we left.
Atmosphere: 2
Food: 1
Service: 1
Elle Marie
Update: thought we would try again... the food is pretty good, so... unfortunately, it was a 20-minute wait and an hour for food. I guess we should be happy they told us. Might have stayed if they said, "we can bring you beverages and maybe a cinnomon roll while you wait...UPDATE: Was on hold THREE different times to ask if they had Ale Eight ( a soda pop). Took over 10 minutes. The THIRD time they picked up and said they STILL didn't check, I said, "Well, can you look to your left??? They are on the shelf where the pop is... put on hold FOURTH time. They didn't have it, but man. It keeps getting worse & worse. Very sad...can't go there anymore...The employees are REALLY NICE, but something always goes wrong... Double check your take out orders. Again, great employees...
Atmosphere: 1
Food: 4
Service: 1
L Edwards
Everything except the mac&cheese (it was rather mushy) was delicious! The Saganaw CB mac & cheese was better. Portions were great, Val was awesome! And Ronnie has a smile that can brighten anyone's day!
I only used the country store on my visit. Always a joy to peruse your merchandise! Beautiful selection and high quality of product!
Atmosphere: 5
Service: 5
Judy J.
I am going to say it doesn't get much worse than this. Your store and restaurant is also starting to look very ran down. However my girlfriend and I came there for lunch. We were very disappointed! I ordered the chicken and dumplings. I couldn't eat it. The temperature was cold and to say also your serving bowls have a greasy ring around them. My girlfriend ordered the meat loaf. Just like the other meal, the temperature was cool and her plate also has a greasy film on it. I know your theme represents back to the older days, but I have to say the cob webs and floor definitely need to be a priority. It looks like maybe a ckean-up and a refresh may be needed for us to return.
Atmosphere: 2
Food: 1
Service: 2
Connie Feaster
Always out of Chicken Broccoli on Wednesday by 6:30 pm . Dirty,close main dining room by 7:00pm. Lanterns are never lit, dirty and under
Atmosphere: 1
Food: 1
Service: 3
Susan Coatney
This was delivered to me...no where near what what your pictures look like pretty deceiving and it wasn't good at all!..that's suppose to be a loaded baked potato ,seriously marinated chicken looked nothing like the picture I got scrapes of chicken pcs...disgusting...never again..
Food: 1
Barber Jean
I was so disappointed. I won't be going back to Cracker Barrel.It is nothing like it used to be. But our server was very good. I give her an A.
Atmosphere: 3
Food: 1
Service: 4
Breanna Flakes
The food was great and their store was beautiful ?Kid-friendliness: They were really polite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast, Biscuits and Gravy
I wish that i could give zero stars.I wouldn't recommend this location to anyone especially a POC. Today my children and I went to this location for dinner. We waited waited 15 minutes to be seat which was fine especially for a Sunday. After being seated, there was another 15 minute wait for wait staff to come to the table to introduce themselves and to take our drink orders. While we waited an additional 10 minutes for our drinks to come out another waitress comes to the table to take our drink order. I informed her that we had placed an order with the other lady, she stated that she would go to check. She then came back and said that she would be taking over for the other lady and the first lady would be over to tell us for herself. The first lady came back and said she was going to give our table to the second lady because she had just gotten a large party and she did not want us to go without being taken care of, which was completely fine and understandable. As we waited for our order to be taken we noticed that both tables beside us had finished and left and new people had been seated (not POC).As time had gone by and we still had not received our food but the tables around us had.With the new people seated on both sides of us we noticed that the first waitress had come to services both of those tables and actually known one of the tables with the two gentlemen and even gave them hugs. But remember she could not service my children and I because she had a large party that had come in.We had already been waiting over a hour and half for our food.At this point I felt that there was an issue with my children and I being there so we asked our waitress to cancel our order and bring the check for the drinks and appetizers that we had ordered. When she came back she apologized and asked if there was anything that she can do to make our experience better and at that point there was nothing to be said or done to make me want to stay. We got the check and I still tip the waitress $20 on our $22.74 drink and appetizer order.I will never come to this location again.
Service: 1
Came in for what we thought would be an enjoyable Sunday breakfast with my husband and 2 daughters. We had a waitresses by the name of Valerie. Valerie was very nice but she gave us horrible service. I asked for a lemonade and got a coke. We were there for about 2 and a half hours including our 30 minute wait, which was expected due to it being a Sunday. We got a basket of just cornbread muffins and jam while anothertable got all biscuits... we asked for biscuits and she said they weren't ready when she grabbed a basket for us. We waited with that basket of cornbread for 45 minutes before our cold food and biscuits finally made it to our table. Our pancakes were cold and rubbery the butter didn't even melt! Our eggs had black burned pieces and our sausages were burned also. My daughter asked for another biscuit and at that point we had no desire to finish our food. We asked for a box so we could take the biscuits at least. It took her 15 minutes to bring our check after she had to look through a stack of receipts. She never brought biscuits, refills, carry out containers, napkins or straws. She continued to come back but with nothing for our table. We decided to leave and on the way out I told a manager how bad we were treated. She did attempt to make things better. She gave my daughter a bag of biscuits and 2 complimentary coupons. Needless to say we won't be back for breakfast and I feel like we wasted time and money. Next time we will make a better choice. Very disappointing. I remember coming here as a kid and the experience was a 0/10. Only reason I gave it 1star is because we did get biscuits as we left.
Atmosphere: 2
Food: 1
Service: 1
Update: thought we would try again... the food is pretty good, so... unfortunately, it was a 20-minute wait and an hour for food. I guess we should be happy they told us. Might have stayed if they said, "we can bring you beverages and maybe a cinnomon roll while you wait...UPDATE: Was on hold THREE different times to ask if they had Ale Eight ( a soda pop). Took over 10 minutes. The THIRD time they picked up and said they STILL didn't check, I said, "Well, can you look to your left??? They are on the shelf where the pop is... put on hold FOURTH time. They didn't have it, but man. It keeps getting worse & worse. Very sad...can't go there anymore...The employees are REALLY NICE, but something always goes wrong... Double check your take out orders. Again, great employees...
Atmosphere: 1
Food: 4
Service: 1
Everything except the mac&cheese (it was rather mushy) was delicious! The Saganaw CB mac & cheese was better. Portions were great, Val was awesome! And Ronnie has a smile that can brighten anyone's day!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hashbrown Casserole, Chicken Tenders
I only used the country store on my visit. Always a joy to peruse your merchandise! Beautiful selection and high quality of product!
Atmosphere: 5
Service: 5
I am going to say it doesn't get much worse than this. Your store and restaurant is also starting to look very ran down. However my girlfriend and I came there for lunch. We were very disappointed! I ordered the chicken and dumplings. I couldn't eat it. The temperature was cold and to say also your serving bowls have a greasy ring around them. My girlfriend ordered the meat loaf. Just like the other meal, the temperature was cool and her plate also has a greasy film on it. I know your theme represents back to the older days, but I have to say the cob webs and floor definitely need to be a priority. It looks like maybe a ckean-up and a refresh may be needed for us to return.
Atmosphere: 2
Food: 1
Service: 2
Always out of Chicken Broccoli on Wednesday by 6:30 pm . Dirty,close main dining room by 7:00pm. Lanterns are never lit, dirty and under
Atmosphere: 1
Food: 1
Service: 3
This was delivered to me...no where near what what your pictures look like pretty deceiving and it wasn't good at all!..that's suppose to be a loaded baked potato ,seriously marinated chicken looked nothing like the picture I got scrapes of chicken pcs...disgusting...never again..
Food: 1
I was so disappointed. I won't be going back to Cracker Barrel.It is nothing like it used to be. But our server was very good. I give her an A.
Atmosphere: 3
Food: 1
Service: 4
The food was great and their store was beautiful ?Kid-friendliness: They were really polite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Toast, Biscuits and Gravy
Restaurantji Recommends
This stores staff is very very slow at making food. Very poor. It does not take 30 minutes to make a breakfast for one person.
Atmosphere: 1
Food: 1
Service: 1
I would put 0 for
Atmosphere: 1
Food: 1
Service: 1
Not as good as I
Atmosphere: 3
Food: 2
Service: 4
Despite being a bit short if help, food and service were
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Roast, Hashbrown Casserole, Meatloaf
Just went in to shop. We love the fresh cut strawberries candle. Found earnings and candy
Atmosphere: 5
Service: 5