Tried to call Panera multiple times this evening to have an order corrected that they messed up. I was missing a Tuna Sandwich on pick 2. I drove all the way home and the sandwich wasn’t in my bag. I go to Panera all the time in most cities and never have I had to relentlessly check an order. All I want is a refund on the sandwich because all the other contents were in the bag. Maybe have your staff verify the contents in the bag before they mark an order ready. I received a text notification saying it was ready and it clearly wasn’t. There are multiple Panera’s in Columbia so please make a drive to a different Panera because if an order is messed up good luck getting them to do right by the customer. This Panera doesn’t even deserve a half star.
Atmosphere: 1
Food: 1
Service: 1
Matthew Elliot
Food is very good and it's not priced too bad but the staff is a little ditzy. They often times can't understand people's orders and get it wrong.
Atmosphere: 4
Food: 5
Service: 3
Jason Daggett
By far the worst experience at a Panera I've ever had. Not only was they out of everything, the person that took our order was immature and the phrase less than helpful was an understatement! There was bread racks and other furniture sitting around everywhere. The lady that served our food was rude and started to clean up and put drinks up an hour before closing while there was still 15 people still dining. I will not be stopping at this location ever again...ridiculous!
Atmosphere: 1
Food: 2
Service: 1
Yusuf Said
Ordered a drive thru order through the app, I have been in the drive thru for about 40 minutes with only 5 cars ahead of me! Absolutely ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Megan Tolias
We haven't been to Panera for a long time so we went today and ordered on the little iPads. It was super easy and quick, which we liked. We went to the cash register to get our cups and the cashier was rude about the cups. We got our food super quick and it was all hot and fresh! My husband got the chicken cordon blu sandwich and it didn't have chicken on it, he usually doesn't say anything, but did this time. The general manager was really great about it and got him a new sandwich.It is expensive, but this place is really good! We enjoyed everything we got! We also had our baby with us and they had great seating areas that are great for car seats!
Atmosphere: 5
Food: 5
Service: 5
Wayne Walter
Frequently join other gents (should I say Old Men??) for breakfast. Their oatmeal with brown sugar-cinnamon, strawberries and chopped pecans is a favorite, and the breakfast sandwich with ham, scrambled egg and cheese on cinnamon-crunch bagel is a fav, too!
Atmosphere: 5
Food: 5
Service: 5
Another Slytherin Girl
Best location ever. I had a bloody nose, asked for some napkins and was given napkins, wetwipes, and a cookie. I could not recommend the people there there more. They are simply stupendous people. Much much
Atmosphere: 5
Food: 5
Service: 5
Madelyn McHugh
I ordered a delivery dinner for a friend and myself tonight, 1/15/24, and not only did it take over an hour to get our food, but once we got it, it was cold, and they forgotten the entire meal my friend had ordered. We proceeded to call the panera SEVEN times, and got hung up on, each. time. We finally decided to re-order the missing food, and now it is taking ANOTHER hour and costing extra money to get what we were originally supposed to have. Disappointed is an understatement.
Service: 1
Alexis Wildenhain
Extremely slow drive thru. Do not recommend coming here if you don’t have to. Took entirely too long to just get a couple items.
The slowest drive thru ever. If you can’t do it in less than 5 minutes don’t have a drive thru. I also got a salad without a fork and my bagel without cream cheese or toasted. I love Panera but come on!
Atmosphere: 2
Food: 2
Service: 1
Jake Bouwhuis
This was my first time trying Panera and I was impressed. I recommend the Chipotle Chicken Avocado sandwich and the Mac and cheese bread bowl. Very savory, warm, and filling for a good price. I will definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Nyiah Hopkins
Extremely slow service regardless if busy or not. The worst location you could possibly go to.
Atmosphere: 1
Food: 1
Service: 1
Jack Maize
Really disappointed this time!!!!! Food was half cold and pastry was brick hard. When my wife nicely questioned the Employee she thru an attitude. Isn't the first time this happened but thought we'd give it another try. Won't be going to this panera in columbia mo. ever again!
Atmosphere: 2
Food: 1
Service: 1
Paige Reeder
I frequent this location and most experiences there are majorly lacking. Customer service is wild honestly. Writing this review specifically because of my past 2 experiences. I order via mobile app 99% or the time. This location offers the option to pick up your order in the drive through. I have young kids so this option is convenient, the problem is - it’s not abnormal to have a 30-40 minute wait. The last time I ordered drive through pickup I shockingly only had one car in front of me, an employee acted like I was such an inconvenience for showing up 5 minutes before my order said it would be ready. I did this because I figured I would have an extreme wait either way. She told me i would have to wait, it didn’t matter because the ONLY car in front of me took 10 minutes to get their food lol.Same week I ordered breakfast delivery, missing items, items not correct, and my soufflé was soupy and inedible. Super disappointing because I am a longtime Panera lover, but the outrageous prices, lack of quality, order accuracy; and the disappointing customer service makes me not want to frequent this location.
cookies always too hard
Tried to call Panera multiple times this evening to have an order corrected that they messed up. I was missing a Tuna Sandwich on pick 2. I drove all the way home and the sandwich wasn’t in my bag. I go to Panera all the time in most cities and never have I had to relentlessly check an order. All I want is a refund on the sandwich because all the other contents were in the bag. Maybe have your staff verify the contents in the bag before they mark an order ready. I received a text notification saying it was ready and it clearly wasn’t. There are multiple Panera’s in Columbia so please make a drive to a different Panera because if an order is messed up good luck getting them to do right by the customer. This Panera doesn’t even deserve a half star.
Atmosphere: 1
Food: 1
Service: 1
Food is very good and it's not priced too bad but the staff is a little ditzy. They often times can't understand people's orders and get it wrong.
Atmosphere: 4
Food: 5
Service: 3
By far the worst experience at a Panera I've ever had. Not only was they out of everything, the person that took our order was immature and the phrase less than helpful was an understatement! There was bread racks and other furniture sitting around everywhere. The lady that served our food was rude and started to clean up and put drinks up an hour before closing while there was still 15 people still dining. I will not be stopping at this location ever again...ridiculous!
Atmosphere: 1
Food: 2
Service: 1
Ordered a drive thru order through the app, I have been in the drive thru for about 40 minutes with only 5 cars ahead of me! Absolutely ridiculous.
Atmosphere: 1
Food: 3
Service: 1
We haven't been to Panera for a long time so we went today and ordered on the little iPads. It was super easy and quick, which we liked. We went to the cash register to get our cups and the cashier was rude about the cups. We got our food super quick and it was all hot and fresh! My husband got the chicken cordon blu sandwich and it didn't have chicken on it, he usually doesn't say anything, but did this time. The general manager was really great about it and got him a new sandwich.It is expensive, but this place is really good! We enjoyed everything we got! We also had our baby with us and they had great seating areas that are great for car seats!
Atmosphere: 5
Food: 5
Service: 5
Frequently join other gents (should I say Old Men??) for breakfast. Their oatmeal with brown sugar-cinnamon, strawberries and chopped pecans is a favorite, and the breakfast sandwich with ham, scrambled egg and cheese on cinnamon-crunch bagel is a fav, too!
Atmosphere: 5
Food: 5
Service: 5
Best location ever. I had a bloody nose, asked for some napkins and was given napkins, wetwipes, and a cookie. I could not recommend the people there there more. They are simply stupendous people. Much much
Atmosphere: 5
Food: 5
Service: 5
I ordered a delivery dinner for a friend and myself tonight, 1/15/24, and not only did it take over an hour to get our food, but once we got it, it was cold, and they forgotten the entire meal my friend had ordered. We proceeded to call the panera SEVEN times, and got hung up on, each. time. We finally decided to re-order the missing food, and now it is taking ANOTHER hour and costing extra money to get what we were originally supposed to have. Disappointed is an understatement.
Service: 1
Extremely slow drive thru. Do not recommend coming here if you don’t have to. Took entirely too long to just get a couple items.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The slowest drive thru ever. If you can’t do it in less than 5 minutes don’t have a drive thru. I also got a salad without a fork and my bagel without cream cheese or toasted. I love Panera but come on!
Atmosphere: 2
Food: 2
Service: 1
This was my first time trying Panera and I was impressed. I recommend the Chipotle Chicken Avocado sandwich and the Mac and cheese bread bowl. Very savory, warm, and filling for a good price. I will definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Extremely slow service regardless if busy or not. The worst location you could possibly go to.
Atmosphere: 1
Food: 1
Service: 1
Really disappointed this time!!!!! Food was half cold and pastry was brick hard. When my wife nicely questioned the Employee she thru an attitude. Isn't the first time this happened but thought we'd give it another try. Won't be going to this panera in columbia mo. ever again!
Atmosphere: 2
Food: 1
Service: 1
I frequent this location and most experiences there are majorly lacking. Customer service is wild honestly. Writing this review specifically because of my past 2 experiences. I order via mobile app 99% or the time. This location offers the option to pick up your order in the drive through. I have young kids so this option is convenient, the problem is - it’s not abnormal to have a 30-40 minute wait. The last time I ordered drive through pickup I shockingly only had one car in front of me, an employee acted like I was such an inconvenience for showing up 5 minutes before my order said it would be ready. I did this because I figured I would have an extreme wait either way. She told me i would have to wait, it didn’t matter because the ONLY car in front of me took 10 minutes to get their food lol.Same week I ordered breakfast delivery, missing items, items not correct, and my soufflé was soupy and inedible. Super disappointing because I am a longtime Panera lover, but the outrageous prices, lack of quality, order accuracy; and the disappointing customer service makes me not want to frequent this location.
Atmosphere: 1
Food: 3
Service: 1