Made an online order that said ready for pickup 20mins later only to arrive and it not be ready. They said they didn’t have the ice cream I wanted and I said they could use another. I sat for 30mins while they made everyone else’s order even those that walked in and an online order that came. I had to make myself known again even though someone asked me if I was waiting on an online order but still didn’t make it. Then when my order gets made it’s not even made the right way. The staff is very young which isn’t a problem but their customer service skills suck. They curse out loud, call each other the N word among many other things. Never going back to this cold stone.!
Atmosphere: 1
Food: 1
Service: 1
Jeffery Reichert
My girl friend and I went in to the Florissant location. We were told that we would be helped by another guy because we were together just to be skipped by a family and then two others that were together. We were the only white people in the establishment. Definitely got discriminate against.
Service: 1
nanella dozier
I went in at 3:30 I didn’t get out till 4 o’clock. There was only one person behind the counter doing the work got my ice cream home getting ready to enjoy it and there’s hair running through the ice cream.
Atmosphere: 3
Food: 1
Service: 2
Helen Reed
I stopped in for the first time recently, and the staff could not have been any better! I did not get their names, but just wanted to give a shout out on doing a good job! I will return!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies & Creamery - Ready for Pick Up Now
danny ponder
Morgan and Matt always take care of us!
Theresa Hill
Matthew had very good customer service skills
Atmosphere: 5
Food: 5
Service: 5
Valerie Wininger
Young man who helped us was fantastic! I believe his name was Morgen (receipt) but he said he was the shift lead. Just a really awesome experience, and made my brothers birthday so fun! New favorite store :)
Atmosphere: 5
Food: 5
Service: 5
LeighAnn Mason
Great experience! Tarah, Marshall, and Morgen were all phenomenal. The line moved very efficiently and the staff was super friendly.I came in with someone who had a nut allergy and options available were given to us, along with that they had grabbed a seperate container and clean tools for the ice cream to prevent any risk of nuts being on the utensils!Will 100% return here!
Atmosphere: 5
Food: 5
Service: 5
DG Lambo
Tarah and Marshall are the best hooked me up for my Bday??????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Batter Confetti - Ready for Pick Up Now
Mark Eagan
This is in regards to store 21210 at 14013 New Halls Ferry Rd. in Florrissant, MO.- Cleaning chemical and used rag laying on the food prep surface.- Dirty mixing bowl still full of a strawberry jam/syrup sitting out on the food prep surface. This syrup was old enough that it had skinned over.- Server handling food directly without gloves- Ice cream was not in it labelled location. Food allergy concern.- Back room was cluttered, blocking the doorway to the serving line.I'm not one to review places, however there are a few issues that I feel that the public should be aware of as I have a background in the food industry.My family normally visits another store location, but this one was on my way home from work. My daughter was having a particularly difficult day, so I decided to stop on my way home from work to pick her up some ice cream.When I walked into the store, I was greeted by a friendly server who was helping the only other customer in the store at that time. That customer was being particularly difficult, but the server maintained good spirit. Because of the difficult customer, I had time to observe the store.The first thing I noticed was the cleaning products and rags laying out on the food prep surfaces. The cleaning product was in a clear spray bottle with no label identifying the chemical. The rag had plenty of grime that had accumulated in it as well. This was on the "front line" right next to the tubs of ice cream.The second thing I noticed was the food prep surface against the back wall. There was a stainless mixing bowl filled with a strawberry jam of some sort. It was obvious to me that the product had been sitting there for some time as it had skinned over. It was certainly within the food temperature danger zone.The third thing I noticed was the entrance to the back room, where they would store additional ingredients and make the ice cream. There was a rack that resembled a bakers rack that was in the doorway of the room. The server had to go back to get some more ingredients for the customer previously mentioned. He had to squeeze past the rack, like there was nowhere to put it. I could not see past it to confirm if the room was in fact cluttered. I would assume that it was, which is a leading indicator that it is not clean.The fourth thing was when the server was preparing the "mix in" ingredients for the customer in front of me. They chose Reese's, which the server broke up into pieces with ungloved hands. At no point did I see him wash his hands, although I was not watching for it either.The final issue, and by far the worst was when the server was preparing my order. My daughter is allergic to egg. As I said earlier, we usually visit another store, and many of the ice creams do not contain egg as an ingredient. Some of the ice creams do. I asked for sweet cream ice cream, which the tub did not have enough in it to finish my order. When the server pulled the tub out to replace it, the bottom of the tub was labelled as French Vanilla. French Vanilla is one of the ice creams that have egg as an ingredient.We are not going to force our child to live under a rock and avoid things that may contain trace amounts of egg or things that are manufactured in a facility that also processes egg. Cold Stone has a legal document "allergen menu" which lists all items that contain egg as an ingredient. They do state in a disclaimer that cross contamination is a liability left up to the customer, which I accepted.I could not walk away from their store without making my concerns public as some of what I observed could cause severe sickness and even death if not corrected.
Made an online order that said ready for pickup 20mins later only to arrive and it not be ready. They said they didn’t have the ice cream I wanted and I said they could use another. I sat for 30mins while they made everyone else’s order even those that walked in and an online order that came. I had to make myself known again even though someone asked me if I was waiting on an online order but still didn’t make it. Then when my order gets made it’s not even made the right way. The staff is very young which isn’t a problem but their customer service skills suck. They curse out loud, call each other the N word among many other things. Never going back to this cold stone.!
Atmosphere: 1
Food: 1
Service: 1
My girl friend and I went in to the Florissant location. We were told that we would be helped by another guy because we were together just to be skipped by a family and then two others that were together. We were the only white people in the establishment. Definitely got discriminate against.
Service: 1
I went in at 3:30 I didn’t get out till 4 o’clock. There was only one person behind the counter doing the work got my ice cream home getting ready to enjoy it and there’s hair running through the ice cream.
Atmosphere: 3
Food: 1
Service: 2
I stopped in for the first time recently, and the staff could not have been any better! I did not get their names, but just wanted to give a shout out on doing a good job! I will return!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies & Creamery - Ready for Pick Up Now
Morgan and Matt always take care of us!
Matthew had very good customer service skills
Atmosphere: 5
Food: 5
Service: 5
Young man who helped us was fantastic! I believe his name was Morgen (receipt) but he said he was the shift lead. Just a really awesome experience, and made my brothers birthday so fun! New favorite store :)
Atmosphere: 5
Food: 5
Service: 5
Great experience! Tarah, Marshall, and Morgen were all phenomenal. The line moved very efficiently and the staff was super friendly.I came in with someone who had a nut allergy and options available were given to us, along with that they had grabbed a seperate container and clean tools for the ice cream to prevent any risk of nuts being on the utensils!Will 100% return here!
Atmosphere: 5
Food: 5
Service: 5
Tarah and Marshall are the best hooked me up for my Bday??????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Batter Confetti - Ready for Pick Up Now
This is in regards to store 21210 at 14013 New Halls Ferry Rd. in Florrissant, MO.- Cleaning chemical and used rag laying on the food prep surface.- Dirty mixing bowl still full of a strawberry jam/syrup sitting out on the food prep surface. This syrup was old enough that it had skinned over.- Server handling food directly without gloves- Ice cream was not in it labelled location. Food allergy concern.- Back room was cluttered, blocking the doorway to the serving line.I'm not one to review places, however there are a few issues that I feel that the public should be aware of as I have a background in the food industry.My family normally visits another store location, but this one was on my way home from work. My daughter was having a particularly difficult day, so I decided to stop on my way home from work to pick her up some ice cream.When I walked into the store, I was greeted by a friendly server who was helping the only other customer in the store at that time. That customer was being particularly difficult, but the server maintained good spirit. Because of the difficult customer, I had time to observe the store.The first thing I noticed was the cleaning products and rags laying out on the food prep surfaces. The cleaning product was in a clear spray bottle with no label identifying the chemical. The rag had plenty of grime that had accumulated in it as well. This was on the "front line" right next to the tubs of ice cream.The second thing I noticed was the food prep surface against the back wall. There was a stainless mixing bowl filled with a strawberry jam of some sort. It was obvious to me that the product had been sitting there for some time as it had skinned over. It was certainly within the food temperature danger zone.The third thing I noticed was the entrance to the back room, where they would store additional ingredients and make the ice cream. There was a rack that resembled a bakers rack that was in the doorway of the room. The server had to go back to get some more ingredients for the customer previously mentioned. He had to squeeze past the rack, like there was nowhere to put it. I could not see past it to confirm if the room was in fact cluttered. I would assume that it was, which is a leading indicator that it is not clean.The fourth thing was when the server was preparing the "mix in" ingredients for the customer in front of me. They chose Reese's, which the server broke up into pieces with ungloved hands. At no point did I see him wash his hands, although I was not watching for it either.The final issue, and by far the worst was when the server was preparing my order. My daughter is allergic to egg. As I said earlier, we usually visit another store, and many of the ice creams do not contain egg as an ingredient. Some of the ice creams do. I asked for sweet cream ice cream, which the tub did not have enough in it to finish my order. When the server pulled the tub out to replace it, the bottom of the tub was labelled as French Vanilla. French Vanilla is one of the ice creams that have egg as an ingredient.We are not going to force our child to live under a rock and avoid things that may contain trace amounts of egg or things that are manufactured in a facility that also processes egg. Cold Stone has a legal document "allergen menu" which lists all items that contain egg as an ingredient. They do state in a disclaimer that cross contamination is a liability left up to the customer, which I accepted.I could not walk away from their store without making my concerns public as some of what I observed could cause severe sickness and even death if not corrected.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Made a DoorDash order and took them well over 30 minutes to make it
Excellent service and great ice cream. Cole was my server and was so kind and professional. I highly recommend this location.
Great staff!
Great service, great ice cream, and great management Tarah! Love you!
Never have a problem when I come to the Florissant location.