After a hectic day my family and I decided to order Applebees to go for a quick takeout meal, which me and my wife have enjoyed eating here for 20+ years, We ordered online and made the 45 minute drive from hamilton to missoula, arrived right on time for when the order said ready for pickup. I walked in leaving my wife and two tired and cranky toddlers in the car thinking this would be pick up and off we go, I was told the order wasn't ready yet which was no big deal, I get staffing shortages lately, i work in customer service we all have them. I waited around about 25 more minutes thinking any minute our food would be ready, I was told by the hostess I need to go look through the to-go bags on the counter and see if any were mine... somewhat annoyed and not feeling like it was really my place to do this I went up and looked through the bags which seemed very unsanitary to be digging through other people's food bags to see that none of them were our order. I sat back down in the waiting area with the family waiting in the car. After about 20 more minutes of waiting I was approached by a young employee to be told that my order was picked up 30 minutes ago by someone else, Somewhat flustered by the wait time and that my order was still not ready and missing, I asked well that wasnt me that picked it up obviously, how can this be resolved? I was immediately met with a "there's nothing we can do and you're just gonna have to wait for a new order which is going to be a while there's nothing we will or can do about this." Extemely flustered and 50 minutes of waiting at this point and two toddlers screaming in the car I go outside and tell my wife the situation and she agrees to switch with me waiting in the car and she will wait for the food inside, she informs them we're waiting on our order and they say let me go talk to the manager, the manager never comes out to see the problem or look for a resolution. Soon they come back and say yeah it'll be ready soon and still no resolution which is now an hour past pick up, finally our order is received and on the way home from this hellish Applebee's experience.Seems like management doesn't care about customer satisfaction or resolving problems, you may get a free desert but no resolution to your actual problems. Time for management to step it up!
Atmosphere: 1
Food: 1
Service: 1
Jean Mayrose
We have been eating here once a week for awhile now, the food is good and the wait staff Israeli friendly ?
Atmosphere: 5
Food: 5
Service: 5
Dennis Talbott
Nice place to eat without breaking the bank. The staff is always friendly. Would definitely recommend.
Atmosphere: 5
Food: 4
Service: 5
Rich Luhrsen
Bourbon Street steak and Oreo shake.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Four Cheese Mac and Cheese with Honey Pepper Chicken Tenders, Chicken Tender Platter, Broccoli Chicken Alfredo, Artichoke Dip
Terri Krowen
Just doesn't feel the same anymoreDid my taste change?Or does the food not as good as it was?
Applebees is a classic place to visit, with consistently amazing food and service! Our waitress this time was particularly awesome, attentive and kind. I had the burger, which was delicious, and my accomplice had the four cheese mac and cheese and chicken tenders. This was amazing as well! In general, consistent quality is a key upside of applebees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Four Cheese Mac and Cheese with Honey Pepper Chicken Tenders, Boneless Wings, Burger & Fries, Broccoli Chicken Alfredo
C Sparrow
We ordered the artichoke dip. It was a small ramekin of dip, a huge pile of bad chips and a ketchup container of salsa. The rest of the meal followed suit. Probably played out for us.
mikaela basurto
Cassie R took such great care of us! Best dining experience in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu
Slade Cobb
Amazing staff. Cassie did an amazing job and made sure we were always taken care of. Definitely be coming back to sit in her section again very soon!
We have a very nice quiet lunch. The staff were very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ceasar Salad, Burger & Fries
Parking: Easy.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Blondie, Boneless Wings, Chicken Tenders
We had a nice tasty meal
Atmosphere: 5
Food: 5
Service: 5
People that are 12 and under get a kids meal for $6.99. Why I gave the service 4 stars was it was kind of a long wait but worth it.
Atmosphere: 5
Food: 5
Service: 4
This is our go-to spot to relax after work for dinner and drinks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Ceasar Salad, Oriental Chicken Salad, Boneless Wings, Chicken Tenders, Chicken Bacon Ranch Quesadillas, Riblets Platter, Artichoke Dip, Spinach Dip
After a hectic day my family and I decided to order Applebees to go for a quick takeout meal, which me and my wife have enjoyed eating here for 20+ years, We ordered online and made the 45 minute drive from hamilton to missoula, arrived right on time for when the order said ready for pickup. I walked in leaving my wife and two tired and cranky toddlers in the car thinking this would be pick up and off we go, I was told the order wasn't ready yet which was no big deal, I get staffing shortages lately, i work in customer service we all have them. I waited around about 25 more minutes thinking any minute our food would be ready, I was told by the hostess I need to go look through the to-go bags on the counter and see if any were mine... somewhat annoyed and not feeling like it was really my place to do this I went up and looked through the bags which seemed very unsanitary to be digging through other people's food bags to see that none of them were our order. I sat back down in the waiting area with the family waiting in the car. After about 20 more minutes of waiting I was approached by a young employee to be told that my order was picked up 30 minutes ago by someone else, Somewhat flustered by the wait time and that my order was still not ready and missing, I asked well that wasnt me that picked it up obviously, how can this be resolved? I was immediately met with a "there's nothing we can do and you're just gonna have to wait for a new order which is going to be a while there's nothing we will or can do about this." Extemely flustered and 50 minutes of waiting at this point and two toddlers screaming in the car I go outside and tell my wife the situation and she agrees to switch with me waiting in the car and she will wait for the food inside, she informs them we're waiting on our order and they say let me go talk to the manager, the manager never comes out to see the problem or look for a resolution. Soon they come back and say yeah it'll be ready soon and still no resolution which is now an hour past pick up, finally our order is received and on the way home from this hellish Applebee's experience.Seems like management doesn't care about customer satisfaction or resolving problems, you may get a free desert but no resolution to your actual problems. Time for management to step it up!
Atmosphere: 1
Food: 1
Service: 1
We have been eating here once a week for awhile now, the food is good and the wait staff Israeli friendly ?
Atmosphere: 5
Food: 5
Service: 5
Nice place to eat without breaking the bank. The staff is always friendly. Would definitely recommend.
Atmosphere: 5
Food: 4
Service: 5
Bourbon Street steak and Oreo shake.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Four Cheese Mac and Cheese with Honey Pepper Chicken Tenders, Chicken Tender Platter, Broccoli Chicken Alfredo, Artichoke Dip
Just doesn't feel the same anymoreDid my taste change?Or does the food not as good as it was?
Atmosphere: 2
Food: 3
Service: 3
Restaurantji Recommends
Applebees is a classic place to visit, with consistently amazing food and service! Our waitress this time was particularly awesome, attentive and kind. I had the burger, which was delicious, and my accomplice had the four cheese mac and cheese and chicken tenders. This was amazing as well! In general, consistent quality is a key upside of applebees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Four Cheese Mac and Cheese with Honey Pepper Chicken Tenders, Boneless Wings, Burger & Fries, Broccoli Chicken Alfredo
We ordered the artichoke dip. It was a small ramekin of dip, a huge pile of bad chips and a ketchup container of salsa. The rest of the meal followed suit. Probably played out for us.
Cassie R took such great care of us! Best dining experience in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Menu
Amazing staff. Cassie did an amazing job and made sure we were always taken care of. Definitely be coming back to sit in her section again very soon!
Friendly staff, good food, fair price.
Atmosphere: 5
Food: 5
Service: 5