Employees are very friendly and helpful. Have very much enjoyed the Missoula MT. store and the set up of it until now The new manager was quite frankly a B**** and doesn't know how to smile or treat her Employees, Customers or the Store. She pretty much acts like she doesn't like her job, the way the store operates or people, whether they're employees or customers and basically went into panic/grouch mode when it started to get a little busy and then went in the back leaving the entire place feeling very uncomfortable. I've been in the service industry for over 20 years and owned my own service business. I would never have a manager or employee who was that rude or unable to deal. Rule 1: Smile. Rule 2: Be pleasant. Rule 3: If you need to tell an employee something they're not doing to your satisfaction you do it in a polite and teaching manner not snapping at them and acting like a B****.... reprimanding an employee and/or yelling at them in front of customers is NOT OK and NOT pleasant for the customers or the employees. It creates a very hostile and unhappy environment for everyone. She is NOT suited to be a manager or even in the service industry. We love the food and normally the experience. Like I said, the employees have been very nice and the store is clean and has a nice atmosphere and normally we enjoy it there. We will however try to make sure the new manager IS NOT THERE IF we go back. Hopefully she doesn't cause your entire staff to quit and chase away other customers. I know help is hard to find these days, but i would work myself before i hired someone like that and would DEFINITELY NOT have hired her as a manager.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Loaded Double-Crust Baked Pizza, Cake, Salad Bar, Lots of Meat Pizza, Create Your Own Pizza, No Name Cake, Salad, Cheesy Garlic Bread, Mod Pizza
James Shriver
We came in when it was busy, had to wait a few minutes, but you could tell the staff was working hard, even with on line orders. Building a pizza the way we wanted, and getting a great value was super important and fun! I would recommend, just be patient during their busy times..its hard to keep places properly staffed!
Atmosphere: 4
Food: 5
Service: 5
David Eldridge
The girl working at the front counter has a serious attitude problem. I understand being young and working your first job, or not really understanding what it means to be in customer service.On the other hand there is the dismissive arrogance that this girl exhibited. Not good.
Service: 1
Josh Demers
Great place for lots of toppings not my favorite pizza spot but it does hit the spot on certain days and the service and speed of Service is always great.Vegetarian options: Lots of options including vegetarian crust options.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Create Your Own Pizza, Mod Pizza
Alex Cole
I used to come here all the time but I haven’t been in a few months and all of the old and nice staff are gone, the new staff doesn’t seem to care about putting any amount of cheese or sauce on the pizza other than a dime sized amount unless asked. Also when I asked for pepperoni they put four slices on there? what a joke. Then when I finally get it after cooking 3/4 of it is burnt and they act like that’s a normal occurrence. The old staff did something similar and made me a whole new pizza, then there’s no toilet paper or paper towels in the bathroom and tables are left dirty. MOD bring back the old staff or new ones who care please because this is just sad..
Atmosphere: 2
Food: 1
Service: 1
Snohomish Dragons
MOD Pizza on Reserve Street: Disappointing ExperienceI recently visited the MOD Pizza on Reserve Street in Missoula, MT, and unfortunately, my experience was far from enjoyable.Negative aspects:Wait time and lack of acknowledgement: Upon arrival, I waited for 5 minutes at the counter with no employee present. When someone finally saw me, they made no attempt to address me and instead sat down in the back, using their phone. This initial interaction set a negative tone for the entire visit.Unfriendly service: When an employee finally approached to take my order, they offered no greeting or friendly interaction. The entire exchange felt cold and impersonal. Simple courtesies like a "hello" or "have a good day" would have made a significant difference.Unsanitary prep area: The food preparation area was in a concerning state. Meat was found mixed in other meat bins, and vegetables were scattered everywhere. This disregard for hygiene raised serious concerns about food safety.Overall impression:This experience fell far short of the standards I've come to expect from MOD Pizza. The lack of customer service, combined with the unsanitary conditions, made me feel unwelcome and uncomfortable. Unfortunately, I cannot recommend this particular location to others.Rating: 1 out of 5 starsSuggestions for improvement:Address customer wait times promptly and acknowledge customers upon arrival.Train staff on the importance of friendly and welcoming customer service.Ensure the food preparation area is kept clean and organized at all times.Note: While I understand your frustration with the service and hygiene at this location, please keep in mind that this is just one isolated experience. Other MOD Pizza locations may have significantly better standards. Additionally, it's important to avoid making generalizations about an entire chain based on a single visit.
Atmosphere: 1
Food: 1
Service: 1
S. L. Sweitzer
Is there even a manager? Online ordering is a joke. Show up at time indicated, pizzas not even in the oven. Three times in a row. I'm done.
Atmosphere: 1
Food: 3
Service: 1
Lisa Gabriel
I enjoyed the hard-working, friendly staff. Pizza was delicious! And so was the no-name cake. Clean, well stocked restroom. We dined in. The music was loud enough to be fun, but not so loud we couldn't visit. I love a good Mod!Dietary restrictions: They have cheese alternatives for milk allergies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: GF Pizza, Create Your Own Pizza, Mod Pizza
Chad Kay
Only 2 workers, very dirty prep and had to clean off table to eat.Food good as usual just need to step up the
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Mod Pizza
Silenced Lemon
Always amazing food and service. Keep up the good work!Dietary restrictions: Dairy free cheese makes me so happy! One of the only real pizzas I can eat in town.
So under done. Was hot, but gooey. Taste wasnt good. Ingredients may have been the problem. No good flavors. I had mod pizza in utah and it was so good. So very disapointed those 15 dollars for 1 person was
Atmosphere: 3
Food: 1
Service: 4
Kathy Funk
Store needs a good cleaning! Dust and dirt everywhere! Ice machine is filthy!
Atmosphere: 2
Food: 5
Service: 4
Anita Moonen
Had a pick up for tonight 12/1 at 6:30 PM. When i arrived the gal on the oven had no idea where it was but promised she'd have it out shortly. I think i got it 8 minutes past pick up time? Not too shabby. Although I did notice there was no dough on the racks and the guys on the line were strictly making online orders (trying to get ready for close even though online shows open till 11?), not helping the ones physically there in the store. Even saw a pair head out after waiting 10 minutes with the line not moving at all. Yikes. Toppings on my pizza were a little less than generous BUT the gal on the oven (younger, ponytail, gray shirt Im assuming the captain on duty) cooked a BEAUTIFUL pizza. Seemed like the crew didnt have a good rhythm and looked short staffed for a friday night.
Atmosphere: 2
Food: 5
Service: 4
Alexander Olson
MOD Pizza earns a solid 4 out of 5 stars for its fresh, customizable pizzas and lively atmosphere. This fast-casual pizza chain stands out for allowing customers to create their own pizzas with an array of toppings without any extra cost. The concept of "one price, any toppings" is a big plus, especially for those who love experimenting with different flavors.The pizzas themselves are delicious. The crust is perfectly crispy, and the ingredients taste fresh. The ability to mix and match toppings means there's something for everyone, whether you're a meat lover, vegetarian, or have specific dietary preferences. I have yet to try their salads or desserts.Service at MOD Pizza is generally quick and efficient, which is impressive considering the custom nature of the orders. The staff are friendly and seem genuinely enthusiastic about helping customers create their perfect pizza.The only drawback is that because of the emphasis on speed, the pizzas can sometimes be a bit unevenly cooked.Overall, MOD Pizza offers a fun, tasty experience for pizza lovers looking for quick, personalized meals at a reasonable price.
Atmosphere: 4
Food: 4
Service: 3
Erin Russell
**Hey management- I felt so bad for the 2 employees in this restaurant…They were running around like crazy trying to fill pickup orders and serve in-house patrons. Where are you, managers on the busiest night of the week? Your food is good but waiting in line for 20 min and watching customers walk out the door in frustration makes me think I’ll go somewhere else next time… too bad, I like your food.
Employees are very friendly and helpful. Have very much enjoyed the Missoula MT. store and the set up of it until now The new manager was quite frankly a B**** and doesn't know how to smile or treat her Employees, Customers or the Store. She pretty much acts like she doesn't like her job, the way the store operates or people, whether they're employees or customers and basically went into panic/grouch mode when it started to get a little busy and then went in the back leaving the entire place feeling very uncomfortable. I've been in the service industry for over 20 years and owned my own service business. I would never have a manager or employee who was that rude or unable to deal. Rule 1: Smile. Rule 2: Be pleasant. Rule 3: If you need to tell an employee something they're not doing to your satisfaction you do it in a polite and teaching manner not snapping at them and acting like a B****.... reprimanding an employee and/or yelling at them in front of customers is NOT OK and NOT pleasant for the customers or the employees. It creates a very hostile and unhappy environment for everyone. She is NOT suited to be a manager or even in the service industry. We love the food and normally the experience. Like I said, the employees have been very nice and the store is clean and has a nice atmosphere and normally we enjoy it there. We will however try to make sure the new manager IS NOT THERE IF we go back. Hopefully she doesn't cause your entire staff to quit and chase away other customers. I know help is hard to find these days, but i would work myself before i hired someone like that and would DEFINITELY NOT have hired her as a manager.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Loaded Double-Crust Baked Pizza, Cake, Salad Bar, Lots of Meat Pizza, Create Your Own Pizza, No Name Cake, Salad, Cheesy Garlic Bread, Mod Pizza
We came in when it was busy, had to wait a few minutes, but you could tell the staff was working hard, even with on line orders. Building a pizza the way we wanted, and getting a great value was super important and fun! I would recommend, just be patient during their busy times..its hard to keep places properly staffed!
Atmosphere: 4
Food: 5
Service: 5
The girl working at the front counter has a serious attitude problem. I understand being young and working your first job, or not really understanding what it means to be in customer service.On the other hand there is the dismissive arrogance that this girl exhibited. Not good.
Service: 1
Great place for lots of toppings not my favorite pizza spot but it does hit the spot on certain days and the service and speed of Service is always great.Vegetarian options: Lots of options including vegetarian crust options.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Create Your Own Pizza, Mod Pizza
I used to come here all the time but I haven’t been in a few months and all of the old and nice staff are gone, the new staff doesn’t seem to care about putting any amount of cheese or sauce on the pizza other than a dime sized amount unless asked. Also when I asked for pepperoni they put four slices on there? what a joke. Then when I finally get it after cooking 3/4 of it is burnt and they act like that’s a normal occurrence. The old staff did something similar and made me a whole new pizza, then there’s no toilet paper or paper towels in the bathroom and tables are left dirty. MOD bring back the old staff or new ones who care please because this is just sad..
Atmosphere: 2
Food: 1
Service: 1
MOD Pizza on Reserve Street: Disappointing ExperienceI recently visited the MOD Pizza on Reserve Street in Missoula, MT, and unfortunately, my experience was far from enjoyable.Negative aspects:Wait time and lack of acknowledgement: Upon arrival, I waited for 5 minutes at the counter with no employee present. When someone finally saw me, they made no attempt to address me and instead sat down in the back, using their phone. This initial interaction set a negative tone for the entire visit.Unfriendly service: When an employee finally approached to take my order, they offered no greeting or friendly interaction. The entire exchange felt cold and impersonal. Simple courtesies like a "hello" or "have a good day" would have made a significant difference.Unsanitary prep area: The food preparation area was in a concerning state. Meat was found mixed in other meat bins, and vegetables were scattered everywhere. This disregard for hygiene raised serious concerns about food safety.Overall impression:This experience fell far short of the standards I've come to expect from MOD Pizza. The lack of customer service, combined with the unsanitary conditions, made me feel unwelcome and uncomfortable. Unfortunately, I cannot recommend this particular location to others.Rating: 1 out of 5 starsSuggestions for improvement:Address customer wait times promptly and acknowledge customers upon arrival.Train staff on the importance of friendly and welcoming customer service.Ensure the food preparation area is kept clean and organized at all times.Note: While I understand your frustration with the service and hygiene at this location, please keep in mind that this is just one isolated experience. Other MOD Pizza locations may have significantly better standards. Additionally, it's important to avoid making generalizations about an entire chain based on a single visit.
Atmosphere: 1
Food: 1
Service: 1
Is there even a manager? Online ordering is a joke. Show up at time indicated, pizzas not even in the oven. Three times in a row. I'm done.
Atmosphere: 1
Food: 3
Service: 1
I enjoyed the hard-working, friendly staff. Pizza was delicious! And so was the no-name cake. Clean, well stocked restroom. We dined in. The music was loud enough to be fun, but not so loud we couldn't visit. I love a good Mod!Dietary restrictions: They have cheese alternatives for milk allergies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: GF Pizza, Create Your Own Pizza, Mod Pizza
Only 2 workers, very dirty prep and had to clean off table to eat.Food good as usual just need to step up the
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Mod Pizza
Always amazing food and service. Keep up the good work!Dietary restrictions: Dairy free cheese makes me so happy! One of the only real pizzas I can eat in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Create Your Own Pizza
Restaurantji Recommends
So under done. Was hot, but gooey. Taste wasnt good. Ingredients may have been the problem. No good flavors. I had mod pizza in utah and it was so good. So very disapointed those 15 dollars for 1 person was
Atmosphere: 3
Food: 1
Service: 4
Store needs a good cleaning! Dust and dirt everywhere! Ice machine is filthy!
Atmosphere: 2
Food: 5
Service: 4
Had a pick up for tonight 12/1 at 6:30 PM. When i arrived the gal on the oven had no idea where it was but promised she'd have it out shortly. I think i got it 8 minutes past pick up time? Not too shabby. Although I did notice there was no dough on the racks and the guys on the line were strictly making online orders (trying to get ready for close even though online shows open till 11?), not helping the ones physically there in the store. Even saw a pair head out after waiting 10 minutes with the line not moving at all. Yikes. Toppings on my pizza were a little less than generous BUT the gal on the oven (younger, ponytail, gray shirt Im assuming the captain on duty) cooked a BEAUTIFUL pizza. Seemed like the crew didnt have a good rhythm and looked short staffed for a friday night.
Atmosphere: 2
Food: 5
Service: 4
MOD Pizza earns a solid 4 out of 5 stars for its fresh, customizable pizzas and lively atmosphere. This fast-casual pizza chain stands out for allowing customers to create their own pizzas with an array of toppings without any extra cost. The concept of "one price, any toppings" is a big plus, especially for those who love experimenting with different flavors.The pizzas themselves are delicious. The crust is perfectly crispy, and the ingredients taste fresh. The ability to mix and match toppings means there's something for everyone, whether you're a meat lover, vegetarian, or have specific dietary preferences. I have yet to try their salads or desserts.Service at MOD Pizza is generally quick and efficient, which is impressive considering the custom nature of the orders. The staff are friendly and seem genuinely enthusiastic about helping customers create their perfect pizza.The only drawback is that because of the emphasis on speed, the pizzas can sometimes be a bit unevenly cooked.Overall, MOD Pizza offers a fun, tasty experience for pizza lovers looking for quick, personalized meals at a reasonable price.
Atmosphere: 4
Food: 4
Service: 3
**Hey management- I felt so bad for the 2 employees in this restaurant…They were running around like crazy trying to fill pickup orders and serve in-house patrons. Where are you, managers on the busiest night of the week? Your food is good but waiting in line for 20 min and watching customers walk out the door in frustration makes me think I’ll go somewhere else next time… too bad, I like your food.
Atmosphere: 5
Food: 5
Service: 3