Came here today for lunch with my friend. Restaurant is definitely well cleaned and taken care of. The girl taking our order was nice and the food came out pretty quick and was really good and fresh. I only took off a star cause of the price. 45 bucks for 2 burgers, 2 little fries, and 2 large sodas is a little bit crazy in my opinion.
Janei' Gross
Let me just say, if I contacted the GM first, I would've gave 4/5 stars.I ordered online yesterday 2.11.24 to try the grilled cheese with the added patty that I have been hearing about and wanted to try finally. I picked up my order and when I got home, I took a bite out of the sandwich and realized there was no patty inside that I paid for. I immediately called the restaurant back and was told that for a refund I would have to call back the next day between 7a-4p. The guy also offered me a free meal but that wasn't the issue. I then proceeded to call today to speak to the supervisor and the young lady said to me that the supervisor was not in at the moment. I asked her when she was going to be available, and she said that she would be walking in at any moment and took my info down for her to call me back. I waited almost an hour for a call back and I ended up calling the restaurant back after not receiving a phone call. When I did call back, the young lady I guess couldn't hear me and I ended up having to call back about three times after the clerk kept saying she "couldn't hear me" Finally I was put on the phone with the supervisor. I told her my situation because she stated she didn't know what was going on. She then tells me that I had to call back Wednesday since the GM was not coming back until then and the GM was the only person who can do the online refund. I thought this was ridiculous because I felt like I was getting the runaround. I ended up asking her(the supervisor) for the GM email or phone number and she gave me the number to Stephanie King and just by her energy I felt calm and relaxed because she right away said if this was a mobile order, I can easily fix this, and she did just that! I'm honestly not mad about the patty anymore it was the runaround the store tried to give me but then Mrs. Stephanie just made it so simple, and I literally got my refund back in five minutes talking with her. Keep her on the team!! Give her a raise because her energy made me change mines. I was honestly pissed off at the beginning of the call and happy at the end and that's what customer is all about!
Atmosphere: 2
Food: 2
Service: 2
Matthew Pagan
Love this place! Very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Cajun Fries, Hot Dog, Bacon Cheeseburger
The Awesome Channel With Dexter 2
Those fries, man, they're perfect.Kid-friendliness: It's just food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries
Tom Rod
Over price and burgers were too greasey, and they screwed the order up.
Atmosphere: 1
Food: 1
Service: 1
Carl Miller
Ridiculously
Atmosphere: 5
Food: 1
Service: 5
Disha Hickman
Susan was extremely informative & patient with my friend & I. It was our first time there & we had so many questions. My friend doesn’t eat meat & had the veggie burger. They enjoyed it. Especially because it was actual veggies & not a soy based burger. We had the Cajun fries & a Oreo milkshake. The fries were more garlic than Cajun. No actual spice to it. The milkshake was good to me but sweet.Vegetarian options: Grilled cheese & veggie burger options
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Little Fries
Trev Smoove
Great burgers here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cheeseburger
Alexandra Hughes
The music is so loud I couldn't hear anyone speak. I would take out less often if the Five Guys app doesn't glitch so often and change options on me.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Cheeseburger, Bacon Cheeseburger, Five Guys Style Fries
Love 5 guys but they’re now asking for $15 for a bacon cheeseburger… not even a double… I’ll grill it myself a-holes.
Derek Torrence
Lesson learned. No more DoorDash after 9pm. They should have just disabled the option. That food was
Food: 1
Nicki P.
Typical 5 guys. Food is always correct per the order, and they always give you a bag of fries. Cajun fries are tasty, they don't skimp on the seasoning. Burgers are juicy, and unlimited toppings are a plus.
Johnny Constanza
Hate to leave bad reviews and ever other 5 guys I been to was great but this Cherry hill location was horrible tables weren’t clean service was slow burgers with know taste and the manager guy is not friendly at all and I really think on purpose he shorts u on fries and I’ve been to a few five guys joint before and this is the only one that barely give u a cup full only when that one manager is on clock sry to say it but this location needs new management I will not be returning sadly say
Way too expensive now.
Atmosphere: 1
Food: 1
Service: 1
Came here today for lunch with my friend. Restaurant is definitely well cleaned and taken care of. The girl taking our order was nice and the food came out pretty quick and was really good and fresh. I only took off a star cause of the price. 45 bucks for 2 burgers, 2 little fries, and 2 large sodas is a little bit crazy in my opinion.
Let me just say, if I contacted the GM first, I would've gave 4/5 stars.I ordered online yesterday 2.11.24 to try the grilled cheese with the added patty that I have been hearing about and wanted to try finally. I picked up my order and when I got home, I took a bite out of the sandwich and realized there was no patty inside that I paid for. I immediately called the restaurant back and was told that for a refund I would have to call back the next day between 7a-4p. The guy also offered me a free meal but that wasn't the issue. I then proceeded to call today to speak to the supervisor and the young lady said to me that the supervisor was not in at the moment. I asked her when she was going to be available, and she said that she would be walking in at any moment and took my info down for her to call me back. I waited almost an hour for a call back and I ended up calling the restaurant back after not receiving a phone call. When I did call back, the young lady I guess couldn't hear me and I ended up having to call back about three times after the clerk kept saying she "couldn't hear me" Finally I was put on the phone with the supervisor. I told her my situation because she stated she didn't know what was going on. She then tells me that I had to call back Wednesday since the GM was not coming back until then and the GM was the only person who can do the online refund. I thought this was ridiculous because I felt like I was getting the runaround. I ended up asking her(the supervisor) for the GM email or phone number and she gave me the number to Stephanie King and just by her energy I felt calm and relaxed because she right away said if this was a mobile order, I can easily fix this, and she did just that! I'm honestly not mad about the patty anymore it was the runaround the store tried to give me but then Mrs. Stephanie just made it so simple, and I literally got my refund back in five minutes talking with her. Keep her on the team!! Give her a raise because her energy made me change mines. I was honestly pissed off at the beginning of the call and happy at the end and that's what customer is all about!
Atmosphere: 2
Food: 2
Service: 2
Love this place! Very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Five Guys Style Fries, Cajun Fries, Hot Dog, Bacon Cheeseburger
Those fries, man, they're perfect.Kid-friendliness: It's just food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Fries
Over price and burgers were too greasey, and they screwed the order up.
Atmosphere: 1
Food: 1
Service: 1
Ridiculously
Atmosphere: 5
Food: 1
Service: 5
Susan was extremely informative & patient with my friend & I. It was our first time there & we had so many questions. My friend doesn’t eat meat & had the veggie burger. They enjoyed it. Especially because it was actual veggies & not a soy based burger. We had the Cajun fries & a Oreo milkshake. The fries were more garlic than Cajun. No actual spice to it. The milkshake was good to me but sweet.Vegetarian options: Grilled cheese & veggie burger options
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Little Fries
Great burgers here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cheeseburger
The music is so loud I couldn't hear anyone speak. I would take out less often if the Five Guys app doesn't glitch so often and change options on me.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Cheeseburger, Bacon Cheeseburger, Five Guys Style Fries
Restaurantji Recommends
Good food, but getting too expensive.
Atmosphere: 5
Food: 3
Service: 4
Love 5 guys but they’re now asking for $15 for a bacon cheeseburger… not even a double… I’ll grill it myself a-holes.
Lesson learned. No more DoorDash after 9pm. They should have just disabled the option. That food was
Food: 1
Typical 5 guys. Food is always correct per the order, and they always give you a bag of fries. Cajun fries are tasty, they don't skimp on the seasoning. Burgers are juicy, and unlimited toppings are a plus.
Hate to leave bad reviews and ever other 5 guys I been to was great but this Cherry hill location was horrible tables weren’t clean service was slow burgers with know taste and the manager guy is not friendly at all and I really think on purpose he shorts u on fries and I’ve been to a few five guys joint before and this is the only one that barely give u a cup full only when that one manager is on clock sry to say it but this location needs new management I will not be returning sadly say