I went on the 13th when they told me to confirm my appointment for the AyD and it turns out that no one attended, there is in that library they will not reschedule the appointment for us, they will not say anything please
Ackeem Duggan (Coordinator of BOE)
Great Library and The Best Staff. The Library is Clean and the Library is the safest place
MAGIKARP BOY
Important institution in the community serving people from all walks of life. While most staff are friendly and helpful, they can improve with the way they handle some things. Like they have a sign saying line starts here but points to the end of the line. Some staff seems to think they are mimes that they just gesture to give directions instead of actually using words and gets frustrated when they are not understood. These people has been so used to the ins and outs of the library functions that they fail to recognize that not everyone is familiar with how they do things here.
Wen Liu
The service attitude is very good, the environment is clean and tidy, and the waiting time is not long. If you want to apply for N YID, you can choose here
Mikhail Prozumenshikov
Yesterday, I went to the IDNYC Enrollment Center located inside this library. Big mistake on my part. I would advise others to avoid doing the same because the staff here generally tends to be excessively rude, obnoxious, combative, flippant, dismissive or some combination of the above. In particular though, the employee in the photograph takes the cake of the day. I simply went to her work station to ask a question regarding my application. Considering the fact that I have been waiting three weeks without any communication from them, I should have been snappy at the very least - yet I purposely went about being calm and polite in spite of this. Before I could even get four words out of my mouth, she shouts at the top of her lungs in a rude manner "I can't answer questions now" and storms away from me. No attempt to even find me another employee who could answer my question, nothing. Still, I kept my calm and politely tried to ask her whom I could go to. Would you believe she then waved me off and turned her back on me demonstratively? Unbelievable. I then decided to take her photo and explain to her that I would be leaving this review since the public deserves to know the type of customer service they will receive when they visit a place. I didn't even get any closer to her, in fact I took the photo from at least 20 feet away. She decides at this point to scream at the top of her lungs again for security and tells them that "I'm not allowed to take photos of her." Wrong, as I explained to her - it is a public place. Even the security guard who responded to the incident fully agreed with me and had to admonish this lady (and I use the term 'lady' loosely, considering her behavior) to keep her voice down. If you for some reason absolutely have no other choice and decide to patronize this location, do so at your own risk!
carlos corrales
I went today with so many negative opinions here I was expecting but, the reality was, the Asian lady helped me very friendly even though she didn't speak Spanish, she told me what I needed, and everything was fine, I went to the cyber the girl as a Mexican The Guatemalan woman treated me well, good service, there are bathrooms, everything clean and quiet,
Sandra Davis
Queens Central Library is a horrible place. The staff in the Cyber Center treat customers horrible, they tell untrue story. There is a grown African American woman there in the Cyber Center, she is horrible, she bullies the other staff and she is a habitual liar. She needs to go to the farm to work with animals. It is a shame how badly they treat people in the Cyber center.
Crystal Simmons
The security guards are very intrusive, always trying to look over my shoulder when I'm using my phone. I am always entitled to privacy on my own personal device. Also, while some particularly problematic homeless people do come here regularly, no one should take issue with homeless people using it as a refuge; normal people sit in libraries all day too, and nobody complains about that. Some of those "normal" people are even secretly homeless themselves. You cannot deny someone service just because they "LOOK homeless". Libraries are for everyone.
Cris Taylor
Queens libraries don't give guests passes to use the computers, ridiculous?
Chill place where you're able to get your work done and where employees have no problem assisting you.
Max Henry
The staff at this library are Extremely Rude. There was a black female security guard who has no manners and is very rude. I recently have been traveling alot and havent gotten much sleep. I came to the library on Saturday in a quiet area to work but dozed off ocassionally. The rude black female security guard kept banging on my chair with a disgusting attitude yelling out loud that I should stay home if im going to sleep. She did this to several other people as well.Mind you, at this library there are many people who will be very noisy making it hard for people to work but this rude black female security doesnt tell them to quiet down which should be the most important thing in a library.She rather spend her time looking for people dozing off without any dignity or compassion about what could be happening in their own lives. Instead of focus on people who actually ARE disruptiveShe has been getting complaints for a long time now and the Queens Library needs to terminate her. She has no manners and does not know how to talk to people with respect.
SHIHUAN ZHANG
The Chinese people in the library are serious and responsible
Russell Chew
So much to offer the community parents students
Tasnim Hossain
I honestly don't like this library. Most of the workers and staffs here are very rude and unfriendly, less people, and low quality service. There's nothing to do here but to just study. There's too many strict policy, rules, and regulations to follow. I suddenly don't feel happy in this environment. I honestly have no interest coming here ever again. Too many homeless and rude, unfriendly people here. If I could give a rating, I would Give it a 1 star.
The Liberian were very helpful
I went on the 13th when they told me to confirm my appointment for the AyD and it turns out that no one attended, there is in that library they will not reschedule the appointment for us, they will not say anything please
Great Library and The Best Staff. The Library is Clean and the Library is the safest place
Important institution in the community serving people from all walks of life. While most staff are friendly and helpful, they can improve with the way they handle some things. Like they have a sign saying line starts here but points to the end of the line. Some staff seems to think they are mimes that they just gesture to give directions instead of actually using words and gets frustrated when they are not understood. These people has been so used to the ins and outs of the library functions that they fail to recognize that not everyone is familiar with how they do things here.
The service attitude is very good, the environment is clean and tidy, and the waiting time is not long. If you want to apply for N YID, you can choose here
Yesterday, I went to the IDNYC Enrollment Center located inside this library. Big mistake on my part. I would advise others to avoid doing the same because the staff here generally tends to be excessively rude, obnoxious, combative, flippant, dismissive or some combination of the above. In particular though, the employee in the photograph takes the cake of the day. I simply went to her work station to ask a question regarding my application. Considering the fact that I have been waiting three weeks without any communication from them, I should have been snappy at the very least - yet I purposely went about being calm and polite in spite of this. Before I could even get four words out of my mouth, she shouts at the top of her lungs in a rude manner "I can't answer questions now" and storms away from me. No attempt to even find me another employee who could answer my question, nothing. Still, I kept my calm and politely tried to ask her whom I could go to. Would you believe she then waved me off and turned her back on me demonstratively? Unbelievable. I then decided to take her photo and explain to her that I would be leaving this review since the public deserves to know the type of customer service they will receive when they visit a place. I didn't even get any closer to her, in fact I took the photo from at least 20 feet away. She decides at this point to scream at the top of her lungs again for security and tells them that "I'm not allowed to take photos of her." Wrong, as I explained to her - it is a public place. Even the security guard who responded to the incident fully agreed with me and had to admonish this lady (and I use the term 'lady' loosely, considering her behavior) to keep her voice down. If you for some reason absolutely have no other choice and decide to patronize this location, do so at your own risk!
I went today with so many negative opinions here I was expecting but, the reality was, the Asian lady helped me very friendly even though she didn't speak Spanish, she told me what I needed, and everything was fine, I went to the cyber the girl as a Mexican The Guatemalan woman treated me well, good service, there are bathrooms, everything clean and quiet,
Queens Central Library is a horrible place. The staff in the Cyber Center treat customers horrible, they tell untrue story. There is a grown African American woman there in the Cyber Center, she is horrible, she bullies the other staff and she is a habitual liar. She needs to go to the farm to work with animals. It is a shame how badly they treat people in the Cyber center.
The security guards are very intrusive, always trying to look over my shoulder when I'm using my phone. I am always entitled to privacy on my own personal device. Also, while some particularly problematic homeless people do come here regularly, no one should take issue with homeless people using it as a refuge; normal people sit in libraries all day too, and nobody complains about that. Some of those "normal" people are even secretly homeless themselves. You cannot deny someone service just because they "LOOK homeless". Libraries are for everyone.
Queens libraries don't give guests passes to use the computers, ridiculous?
Restaurantji Recommends
Chill place where you're able to get your work done and where employees have no problem assisting you.
The staff at this library are Extremely Rude. There was a black female security guard who has no manners and is very rude. I recently have been traveling alot and havent gotten much sleep. I came to the library on Saturday in a quiet area to work but dozed off ocassionally. The rude black female security guard kept banging on my chair with a disgusting attitude yelling out loud that I should stay home if im going to sleep. She did this to several other people as well.Mind you, at this library there are many people who will be very noisy making it hard for people to work but this rude black female security doesnt tell them to quiet down which should be the most important thing in a library.She rather spend her time looking for people dozing off without any dignity or compassion about what could be happening in their own lives. Instead of focus on people who actually ARE disruptiveShe has been getting complaints for a long time now and the Queens Library needs to terminate her. She has no manners and does not know how to talk to people with respect.
The Chinese people in the library are serious and responsible
So much to offer the community parents students
I honestly don't like this library. Most of the workers and staffs here are very rude and unfriendly, less people, and low quality service. There's nothing to do here but to just study. There's too many strict policy, rules, and regulations to follow. I suddenly don't feel happy in this environment. I honestly have no interest coming here ever again. Too many homeless and rude, unfriendly people here. If I could give a rating, I would Give it a 1 star.