Chipotle Mexican Grill

$ • Mexican, Fast Food

3349 Monroe Ave, Rochester
(585) 348-2353


Take-Out/Delivery Options


Reviews for Chipotle Mexican Grill

Absolutely incomprehensible customer service and food. I watched as part of my order was prepared and sat 10 minutes open and exposed. After speaking with management my meals were remade to be fresh (these were ordered ahead on app and ready 30 min later than promised).After bringing the food home we began eating only to find a live beatle of some sort crawling through one of our bowls!Headquarter customer support hardly recognized or addressed my concerns about the poor full review
I have never had any issues ordering food or with the quality of the food before. However with a new diet restriction, this is one of few places I can grab a quick cheap meal now. I've ordered through doordash for both pick up and delivery from here also without issue. We recently placed a pick up order. When my boyfriend went to go pick up the order he was treated like he was trying to steal food or something. He was told that it was a delivery order set to be picked up but full review
Typically the food is well made, the team is historically pleasant, but there are often too many times where you have to correct them to get the appropriate serving size. I understand margins and this and that, but when you're paying nearly 20% of your meal price to get guacamole and they don't even have the decency to give you a full scoop of it, you need to speak up and say something. I have to do that too often.Other than that, good location, prompt service, and I full review

More Reviews(101)


Monday 10:45AM - 9PM
Tuesday 10:45AM - 9PM
Wednesday 10:45AM - 9PM
Thursday 10:45AM - 9PM
Friday 10:45AM - 9PM
Saturday 10:45AM - 9PM
Sunday 10:45AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.